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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,327 Reviews

2,327 Reviews of Toyota of Des Moines - Service Center

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September 18, 2019

normal service Car battery tested at low end of scale. No pressure to replace or sell me a new one.. Suggested replacement before winter. Battery was 8 year old orig More

by none
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Hammann, Oscar cardenas
Sep 20, 2019 -

Toyota of Des Moines responded

Thank you for the review! We appreciate you sharing your experience with us. We are glad to hear our staff did not pressure you and made you more comfortable. Please let us know if there is anything else we can help you with.

September 15, 2019

Oil change Asked to have something priced, remove a SiriusXM apparatus and was told the person who would price that was gone option given do it myself if I’m com More

by 4Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know I don’t think he introduced himself
Sep 16, 2019 -

Toyota of Des Moines responded

Thank you for letting us know how we are doing. We hope you enjoyed your time with us while we had your oil changed and look forward to working with you again to make your next visit a true 5-star experience.

September 12, 2019

Fantastic! Ian has always been very accommodating in his quest to provide an excellent experience with respect to servicing out Tundra Limited. He is the “Go To More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Toyota of Des Moines responded

Thank you for the review for Ian, Frank! We're glad to hear you see him as the "Go To" guy that can always provide excellent service while best accommodating your needs. Ian will greatly appreciate your positive feedback. We look forward to working with you again!

September 10, 2019

Service Department! My husband and I have been getting our car serviced since 2010! The service is excellent! We would like to mention our Service Advisor, Ian Davis! More

by Jo Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Bright
Sep 11, 2019 -

Toyota of Des Moines responded

Thank you for the review, Jo Ann! We are delighted to hear that Ian always helps in giving you such a great service experience with us! We want every customer to feel comfortable and informed at every step of the service process. Thank you for your business and we look forward to seeing you again in the future!

September 10, 2019

service was great Your service men were great and very friendly. the girls at the desk where you pay could be friendlier and need to smile. We are the customer More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Sep 11, 2019 -

Toyota of Des Moines responded

Thank you for taking the time to share your experience, Jan! We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

September 07, 2019

Dave and Ian Dave took care of my oil change. He is professional, reviewed my service checklist, and always listens to your questions and comments. I always ask fo More

by JAndrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Marchant
Sep 09, 2019 -

Toyota of Des Moines responded

Thank you for the review! We want every customer to feel comfortable and informed at every step of the service process and we're delighted to hear that you are consistently provided with an exceptional experience by David and Ian on our service team. We're very glad you think so highly of our service department. Feel free to stop back in if there's ever anything else you need from us!

September 06, 2019

Always good service This visit was for routine maintenance on my car. I was in and out within 45 minutes. Everyone was very friendly and accommodating while I was there. More

by Carol G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Sep 09, 2019 -

Toyota of Des Moines responded

That's what we like to hear, Carol! We strive to make every visit to our service department as quick and efficient as possible. We are happy to hear our service team provided you with such a positive experience and we look forward to working with you again soon!

September 05, 2019

All went as well as I could expect. I've been pleased with Toyota's service for the last few years. The dealership is very close to my home. It would be hard to find a service garage th More

by SGrund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Sep 06, 2019 -

Toyota of Des Moines responded

We're glad you had a good experience with Rebecca and our service department team! Thank you for leaving a review for us, we appreciate your feedback!

September 05, 2019

Service Dept Brought car in for transmission check. Ian suggested computer upgrade program to see if that would help we will see. Helpful smile in every aisle More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

Toyota of Des Moines responded

Thanks for leaving a review. We're happy to hear it was a friendly experience with our service team. Have a great day!

September 02, 2019

Indistinguishable sound They worked hard to get to the noise problem when mechanically everything looked good. But was happy to take ît back in the service center when the no More

by JohnsonKk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Sep 03, 2019 -

Toyota of Des Moines responded

Thank you for the review! We are glad to hear that our team in the service department worked hard on your vehicle's noise problem. We hope that you choose Toyota of Des Moines again for your future service needs.

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