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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,401 Reviews

3,401 Reviews of Toyota of Des Moines - Service Center

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March 18, 2024

They made everything easy. It was nice to see the video of the work they did More

by JMC2856
Recommend Dealer
Yes
Employees Worked With
Service
Jul 15, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

March 18, 2024

Very helpful and answered all my questions And explain the whole process Made me feel good about me service More

by Corey789
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Mar 19, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

March 16, 2024

We always have great service whenever we take our car in. Really like being able to view the service video. More

by superstephholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Mar 18, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

March 15, 2024

Work with Blake he’s Very nice easy to talk to I can ask him about the 4wd system and he explain everything and every detail how it works, More

by 1cvluong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Mar 18, 2024 -

Toyota of Des Moines responded

We sincerely value your business and hope to work with you in the future.

March 15, 2024

The staff is very friendly and knowledgeable. The courtesy driver took me to work and pick me up when my vehicle was complete. I loved my purchase and service experience at Toyota of Des Moines, More

by koonsja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
Mar 18, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

March 14, 2024

Oil change was great. Tech tried to sell me a $75 hybrid battery filter. Declined went home took the cover off and it was perfectly clean. He obviously never checked it be More

by jarendp
Recommend Dealer
No
Mar 15, 2024 -

Toyota of Des Moines responded

We are very disappointed that you feel that way after visiting our dealership. We did a video inspection when reviewing your vehicle and our General Manager, JP Phillips is personally going to review to ensure an accurate recommendation was made. If you have any further questions, please contact JP and he will be happy to assist you.

March 14, 2024

Quality service, friendly people, clean dealership, Price was comparable to other car places, wait time was acceptable More

by Shelley
Recommend Dealer
Yes
Mar 15, 2024 -

Toyota of Des Moines responded

We sincerely value your business and hope to work with you in the future.

March 14, 2024

Personnel was excellent to work with. Through no fault of theirs, the issue with my NEW tundra was not rectified. I have a fuel gauge issue that is supposedly under investigation with Toy More

by jeffsieleman
Recommend Dealer
No
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Mar 15, 2024 -

Toyota of Des Moines responded

Jeff, thank you for taking the time to leave us a review after getting your new Tundra. We are sorry to hear that you are frustrated about the gauge issue and if there was more we could do, we would love to help. Please contact our General Manager, JP Phillips if you have any additional concerns.

March 14, 2024

Prompt and fast service. High quality repair. Parts were ordered and arrived on time. The scheduling was easy. I'm happy with my rav4 and toyota dsm More

by sjmattly
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Mar 15, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service, friendly staff, and on-time delivery. Thanks for choosing us!

March 14, 2024

Helpful, understanding, informative. Highly recommend service department and Ian Davis. We were given honest and professional service. More

by Msale1953
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jul 29, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

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