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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews
Call Service Center (515) 276-4911

3,317 Reviews of Toyota of Des Moines - Service Center

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March 20, 2024

They were ready for me when I got there. Check in was prompt and easy and the car was ready in about an hour. More

by glongpilot
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Jul 18, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

March 20, 2024

Great service and shuttle service. Ease of scheduling and drop off. Clean and nice waiting room. More

by tshafer_genchi
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Jul 10, 2024 -

Toyota of Des Moines responded

Thank you so much for the glowing review! We do very much aim to have a warm and friendly environment here at Toyota Of Des Moines - we're glad you appreciate that. We're looking forward to your next visit!

March 19, 2024

He was very polite and did not take him very long to complete the service More

by jean.sebek
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Jul 12, 2024 -

Toyota of Des Moines responded

Thanks for your great rating of Toyota of Des Moines! We're happy we could provide a 5-star experience for you. Thanks for your business and we hope to work with you again soon.

March 19, 2024

I am disappointed they did not pursue the issue with my car. I took it there for a reason because I trust Toyota but I was sent to Lexus dealer instead. More

by SARAHRIPPERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to tell us about your recent service experience. We’re disappointed to hear that we weren’t able to provide you with the vehicle maintenance you were looking for at our dealership. If you’d like to discuss this further, please contact our General Manager, JP Phillips.

March 19, 2024

DSM Toyota has always done exceptional service work on my cars and trucks. Every is friendly and helpful. More

by ms18golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Mar 20, 2024 -

Toyota of Des Moines responded

We appreciate your continued trust in us for exceptional service! Friendly and helpful is what we strive for. Thanks for choosing Toyota of Des Moines!

March 19, 2024

Perfect in every way Emily is the best there is, Chris is pretty darn special too More

by ssiegle
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
March 18, 2024

They made everything easy. It was nice to see the video of the work they did More

by JMC2856
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 15, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

March 18, 2024

Very helpful and answered all my questions And explain the whole process Made me feel good about me service More

by Corey789
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Mar 19, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

March 16, 2024

We always have great service whenever we take our car in. Really like being able to view the service video. More

by superstephholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Mar 18, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

March 15, 2024

Work with Blake he’s Very nice easy to talk to I can ask him about the 4wd system and he explain everything and every detail how it works, More

by 1cvluong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Mar 18, 2024 -

Toyota of Des Moines responded

We sincerely value your business and hope to work with you in the future.

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