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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,316 Reviews

3,316 Reviews of Toyota of Des Moines - Service Center

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March 22, 2024

Very good No issues, nice waiting area, did not take too long. Nice to have a coffee station and rolls! More

by MRBJWILSON
Recommend Dealer
Yes
Mar 25, 2024 -

Toyota of Des Moines responded

Glad it was very good! We appreciate you recognizing the nice waiting area, quick service, and tasty treats. See you next time!

March 22, 2024

Dropped my vehicle for an oil change and brake inspection first thing in the morning. When I hadn't heard anything by noon I called to check up on it and the receptionist was extremely rude. I don't get it More

by WRVANWEELDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All interactions over phone or text
Mar 25, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We are extremely disappointed that you feel our receptionist was being rude. We would like to discuss this further and see if there is anything additional we can do for you. Please contact our General Manager, JP Phillips.

March 21, 2024

I have always had a good experience there and trust the mechanics fully with my vehicle. More

by 66bluevette
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Jul 25, 2024 -

Toyota of Des Moines responded

Thank you for the great review, kind words & trust. We look forward to your next visit.

March 21, 2024

Arrived and was taken care of immediately. Ask for air filter to be replace was was taken care of no problem More

by Blondie
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Mar 21, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

March 21, 2024

I have Ben taking my car to dealership for work since I purchased it. Solara now has 177,000 miles on it. Always have quick, helpful service, people are pleasant and efficient. I like the videos which show More

by joyce602
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Mar 22, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

March 21, 2024

Agent was very courteous & kept me informed This was the maintenance check. They text me with what needed to be done. They sent me a video of the check they did More

by Milo Been
Recommend Dealer
Yes
Mar 22, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

March 20, 2024

Quick, easy and fast check in. Reasonable wait til for service. Informative of service being done with video More

by ripperc1
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Mar 20, 2024 -

Toyota of Des Moines responded

Sounds perfect! Quick check-in, reasonable wait, and informative video - that's how we roll. Thanks for your review!

March 20, 2024

Professional, friendly, kind. So thankful for the trustworthy service department at Toyota Thanks so much More

by Ken
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Mar 20, 2024 -

Toyota of Des Moines responded

We appreciate your kind words! Professional, friendly, and trustworthy is what we strive for in our service department. Thanks so much for choosing Toyota of Des Moines!

March 20, 2024

It was very good. Aaaaaaaaaaasaaa A b c d e f g h I j k l m n o p q r s t u v w x y z More

by strikertd
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Mar 21, 2024 -

Toyota of Des Moines responded

Thanks! It was a pleasure working with you and we look forward to your next visit here at Toyota of Des Moines!

March 20, 2024

They were ready for me when I got there. Check in was prompt and easy and the car was ready in about an hour. More

by glongpilot
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jul 18, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

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