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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,293 Reviews
Call Service Center (515) 276-4911

3,293 Reviews of Toyota of Des Moines - Service Center

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March 28, 2024

Very rapid response - turn around - excellent communication, professionalism and courtesy. I will return. More

by Kerux5
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Jul 11, 2024 -

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

March 27, 2024

Appears that every employee has their job . Lots of employees wondering about Enough with the questions More

by hmcpt2050
Recommend Dealer
Yes
Employees Worked With
idk name but very friendly, young and conscientious
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Mar 28, 2024 -

Toyota of Des Moines responded

Thanks for your feedback! We strive for a well-coordinated service experience, and appreciate you noticing our team members working diligently. See you next time!

March 27, 2024

Needed a rubber strip on top of SUV Long wait but good service Well done More

by hmcpt2050
Recommend Dealer
Yes
Employees Worked With
do
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Mar 28, 2024 -

Toyota of Des Moines responded

Glad we got your SUV fixed up! We apologize for the long wait - we'll see what we can do to improve wait times in the future. Thanks for choosing Toyota of Des Moines!

March 27, 2024

Took forever. Poor communication. Broke something else fixing problem. Same last visit. Last visit failed to reinstall sp lb ash guards in my front fenders. Didn't More

by LPMONROE
Recommend Dealer
No
Employees Worked With
Idk. Not just service manager. Whole experience.
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March 26, 2024

Ian Davis is the best service manager! Honest, down to earth feedback when it comes to repair work, and easy to schedule with. Wouldn't think about letting anyone else work on my car! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Toyota of Des Moines responded

Happy to hear Ian was easy and friendly! We appreciate you choosing Toyota of Des Moines and look forward to seeing you again in the future.

March 26, 2024

The work was done without issue and on time. Very friendly staff. Emily did a great job. More

by boydbauer
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Jul 08, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

March 24, 2024

Quick, easy. Only criticism is loud phone use in waiting area...three different languages in conversation on speaker phone. More

by guyscar
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Mar 25, 2024 -

Toyota of Des Moines responded

Glad it was quick and easy! We appreciate your feedback about the waiting area. We'll address phone use to ensure a more peaceful environment. Thanks for choosing Toyota of Des Moines!

March 24, 2024

The experience is quick and easy. Making someone who has a busy schedule, easy way to maintain my cars. More

by trevhiggins3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Beecham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Toyota of Des Moines responded

We appreciate you choosing Toyota of Des Moines for easy car maintenance. See you next time!

March 24, 2024

My weight was an hour and 45 min. Was told I need a bulb replacement in my right turn signal. When I left they fixed it incorrectly and so now I to back in and have it redone. Only More

by TLDREAM67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
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Mar 25, 2024 -

Toyota of Des Moines responded

We appreciate your feedback and are sorry to hear that you weren’t satisfied with the time it took to complete your tire rotation and oil change. If you would like to discuss this further, please contact our General Manager, JP Phillips.

March 24, 2024

Excellent car and customer service. I was happy with the work and everyone on the team. More

by H_D_R
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Mar 25, 2024 -

Toyota of Des Moines responded

Thrilled you're happy with the service! Thanks for choosing Toyota of Des Moines!

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