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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,293 Reviews

3,293 Reviews of Toyota of Des Moines - Service Center

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April 03, 2024

Quick and easy to deal with Quick and easy to deal with. Very nice people to talk with. More

by Henry Dixon
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Apr 04, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines!

April 02, 2024

Did a great job fixing my alternator. Very accommodating and helpful. Really impressed with the video update on what was done. More

by MPETERSON303
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jul 03, 2024 -

Toyota of Des Moines responded

Thank you for the positive feedback! We're glad we could fix your alternator and that you appreciated the video update. We strive to provide both excellent service and clear communication.

April 02, 2024

I was greeted promptly and Emily came by to assist with my visit. She also stopped by a couple of times in the waiting area to advise me of progress. Thanks much Emily More

by ranchjp
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Apr 03, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

April 02, 2024

I meet with Steve by myself earlier in the week, and I discussed our family's interest in replacing my wife's 2015 Highlander. We explored some possible used Highlanders that were in stock, and we placed More

by GARDNERMW77
Recommend Dealer
Yes
Employees Worked With
Steve Henigan was our salesperson, and he did a fantastic helping us find a very nice 2023 Toyota Highlander Platinum vehicle.
Apr 03, 2024 -

Toyota of Des Moines responded

Delighted to hear it was an excellent experience! Our team is knowledgeable and puts your needs first. Thanks for choosing Toyota of Des Moines!

April 02, 2024

I feel it is a well-run service department. The transition to texts and all things technology is a little challenging for many of us Baby Boomers. First, I got a text about a quote. I didn't More

by nila.bremer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mackensie
Apr 03, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. This is the easiest way to for us to communicate with all of our customers. Thanks for choosing Toyota of Des Moines, we look forward to your next visit.

April 01, 2024

Excellent Knowledgeable, took really good care of me and my vehicle Got vehicle in quickly More

by Edgiesman
Recommend Dealer
Yes
Employees Worked With
Terry
Apr 02, 2024 -

Toyota of Des Moines responded

Delighted to hear it was an excellent experience! Our team is knowledgeable and puts your needs first. Thanks for choosing Toyota of Des Moines!

April 01, 2024

Friendly, fast, reasonable prices Got the vehicle in quickly, got the work done and got me on the way quickly More

by Edgiesman
Recommend Dealer
Yes
Apr 02, 2024 -

Toyota of Des Moines responded

Friendly, fast, and reasonable prices - that's what we aim for! Thanks for choosing Toyota of Des Moines!

March 31, 2024

Honest and informative. Shared what was likely wrong and didn't pressure sell services who easily could have to increase the bill. Toyota of DSM is the best! More

by Anderson8992
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Apr 01, 2024 -

Toyota of Des Moines responded

Thrilled you found us honest and informative! We prioritize clear communication and avoiding unnecessary pressure. Thanks for trusting Toyota of Des Moines!

March 31, 2024

Quick and great service. . Ian was just unfamiliar with Key Fob issues Always feel repected at dealership More

by urblues
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Apr 01, 2024 -

Toyota of Des Moines responded

Glad the service was quick and overall great! Thank you for appreciating the respectful atmosphere at Toyota of Des Moines. See you next time!

March 31, 2024

The process was quick and service was great. Other than taking an hour longer than they said it would take, everything was good. More

by james.e.kahler
Recommend Dealer
Yes
Apr 01, 2024 -

Toyota of Des Moines responded

Glad the overall service was great and the process was quick! We understand waiting an extra hour can be frustrating. We'll be reviewing our time estimates to ensure better accuracy in the future. Thanks for choosing Toyota of Des Moines!

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