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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,347 Reviews

3,347 Reviews of Toyota of Des Moines - Service Center

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June 08, 2024

The people are very friendly and helpful. I've been a Toyota customer for a long time because of the people. More

by NEON609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Toyota of Des Moines responded

Come back and see us anytime!

June 08, 2024

They were so nice explaining the problem, reasonable cost to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. More

by RONEYARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

June 08, 2024

From the time you pull in and leave they keep you informed. They all seem well educated More

by sherrygreenwood_jordan
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 10, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

June 08, 2024

I have always been pleased with the service department at Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service More

by CCLINGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe the most recent service contact was named Juan
Jun 10, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

June 08, 2024

Good and straightforward experience. Requested a part that I provided be replaced (upstream O2 sensor) to address a check engine light. The work was done and light ended up turning off. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Murray
Jun 10, 2024 -

Toyota of Des Moines responded

At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered.

June 08, 2024

4/5 lug nuts were very loose on the left rear tire. Was fortunate not to lose any or the tire on my drive home More

by 2kunzes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback of your visit with us

June 08, 2024

We agreed to terms for my purchase, and the sales man did a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general m More

by JNTHOMAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hippen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Chevalier & Jamie Schnoor
Jun 10, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 08, 2024

Service was great but a little on the pricey side for an oil change and tire rotation. More

by SKELLYDENST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 10, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

June 08, 2024

They did an excellent job with repairing my vehicle and have an amazing customer service team! I would highly recommend having your car serviced here. More

by jsam11lol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jun 10, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next service visit!

June 08, 2024

The shop staff attitude is very good! Excellent maintenance service!! Highly recommend! Opening at seven in the morning is friendly to office workers ! Thank you! More

by coco.ting1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

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