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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,326 Reviews
Call Service Center (515) 276-4911

3,326 Reviews of Toyota of Des Moines - Service Center

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June 13, 2024

Everything is good. Friendly and professional staffs. Nothing to complain. Would definitely recommend toyota to others. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Jun 14, 2024 -

Toyota of Des Moines responded

Fantastic to hear! Friendly and professional staff are what we strive for. Thanks for recommending Toyota of Des Moines!

June 13, 2024

Extremely helpful, worked hard to solve my issue, and I really appreciate the excellent service from everyone I interacted with at the dealership. More

by mashkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Toyota of Des Moines responded

We're thrilled to hear you had a fantastic experience! Our team is always happy to help and ensure a smooth service visit for our customers. Thank you for choosing Toyota of Des Moines!

June 12, 2024

Walking into the Dealership I didn’t know what to expect, but PJ turns it into a fun time. I definitely gave it a 5👍🏽 More

by ZARWAYRUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Toyota of Des Moines responded

That's fantastic to hear! PJ is a star – we love creating a fun and positive experience for our customers. Thanks for the 5 stars - happy driving!

June 12, 2024

Quoted $630 + tax. This includes diagnostic & part. Paid $207 diagnostic and $530 for part. Unhappy that quote over $100 off. When I said something, he tried telling m More

by Emily061578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Jun 14, 2024 -

Toyota of Des Moines responded

Hi Emily, we do our best to offer our customers the lowest possible pricing and we try to be as accurate as possible with our quotes. We are sorry to hear that was not the case for your recent visit. Please let our General Manager, JP Phillips know if you have any additional questions or concerns and he will be happy to assist you.

June 11, 2024

My Experience would say they are well organized and very good communication.i had a very good appointment. More

by PAULSCOTTCAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think the service person was Jose
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Jun 12, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care.

June 11, 2024

Polite, friendly, and fast. The shuttle was a big plus! Love my Toyota peeps in DSM! More

by bstanfel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

June 11, 2024

Efficient service check-in. Services performed were quick, inspection thorough. Very good value for services required. More

by RNMARTIN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 11, 2024

Treated well. Told costs before service. Comfortable waiting area. Helpful video of service provided. Detailed written report. More

by PROPREV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Terry
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Jun 12, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

June 11, 2024

Excellent service completed in reasonable time. Chris was able to answer all my questions.Definitely would recommend Toyota service. More

by Mary Messler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gaffin, Colton Powers
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Jun 12, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

June 11, 2024

Service is always exceptional. They keep me informed about the status of my car and make recommendations for maintenance to keep my Highlander in top condition. And when all I need More

by landersendvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

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