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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews
Call Service Center (515) 276-4911

3,317 Reviews of Toyota of Des Moines - Service Center

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June 21, 2024

I found Ian Davis to be very arrogant and service department not willing to listen. More

by BETTYJMILLER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Toyota of Des Moines responded

Hi Betty, thank you for taking the time to provide your feedback on Ian. We are disappointed to hear about your experience. If there is anymore we can do, please contact our General Manager, JP Phillips, and he will be happy to assist you.

June 20, 2024

Very professional service provided to me, treatment was excellent and I'm very thankful and happy More

by Manolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Jun 20, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

June 20, 2024

I like receiving the service tech’s video of my vehicle. I appreciate explanations for concerns. Best coffee machine! More

by JAACAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

June 20, 2024

They got my car in early and it was done in less than an hour. And everything was done exactly as needed. Thanks! More

by paulsnuttjer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Jun 21, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

June 19, 2024

Over the last 15 years the work at this dealership has been good with no comebacks or do overs. More

by PUPSTART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McClatchey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff. Thanks for choosing us!

June 19, 2024

Both Travis and Jaime were/are knowledgable and helpful. I have confidence in the people taking car of my car. More

by CAROLEBETHBROWN
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Toyota of Des Moines responded

We love simplifying the process. Thanks for trusting us!

June 19, 2024

Always super nice when I come and always really fast! Love the little kid place area as well! More

by zimak02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Toyota of Des Moines responded

Please feel free to reach out to us at Toyota of Des Moines for any future vehicle questions or services.

June 18, 2024

Fast excellent service. Service and recall work all done in a very timely manner! Thankyou! More

by DANMCDOWELL52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Toyota of Des Moines responded

Sounds like a perfect service visit! We appreciate you recognizing our fast, excellent service - thank you for choosing Toyota of Des Moines!

June 18, 2024

Very helpful. Would recommend them to other buyers. Very clear on details. All good recommendations. More

by DKCHRISTIANSEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Toyota of Des Moines responded

Thank you for your positive feedback. Have a great day!

June 18, 2024

Travis was wonderful. The whole staff was very professional and friendly. I trust Toyota’s customer service area and would not take my vehicle anywhere else. More

by LBALLI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations. Come back and see us anytime!

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