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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,323 Reviews

3,322 Reviews of Toyota of Des Moines - Service Center

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July 23, 2024

Service was exceptional, but a little overpriced. I appreciated the dealership, bringing me home and taking me back to the dealership More

by Jaketurtle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the service fan
Jul 24, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

July 23, 2024

The dealer kept me up to speed on what needed to be fixed and how long it would take. More

by Wardcolleen9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jul 24, 2024 -

Toyota of Des Moines responded

We're thrilled you found everything you needed with great people to help.

July 23, 2024

Always friendly. Knowledgeable staff. Quick and thorough service. Price comparable with competitors. Able to get an appointment within a 2-week timeframe. More

by dawntish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback

July 23, 2024

Some great professionals there. Some others could use some help. Brock in Service went above and beyond after a lack luster call in to another service person. More

by LOVELADYJARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock, Bob Staley
Jul 24, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future. We will pass on the kind words to Brock!

July 23, 2024

Staff was professional and promp. service. Was quick as promised. Clean facility Liked video walkthrough. More

by jeanine_m10
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 24, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

July 22, 2024

I am very grateful to the service manager for the sensitivity he showed towards my situation. More

by bcm13us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 22, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us. It means a lot that you trust us for your service needs.

July 22, 2024

Seems like the service manager needs to be A little bit more friendlier. Salesman was very Professional. Maybe the Service manager needs to get some more rest maybe you work too hard More

by RKARYAN78
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 22, 2024 -

Toyota of Des Moines responded

Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

July 21, 2024

Ian saw that my vehicle was repaired as needed and was able to provide an exceptional loaner until the work was completed. My air conditioning now works as when it was new. I am so pleased with the work a More

by DEBANDROSE6909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My shuttle car driver was superb, I believe his name was Jeff;
Jul 22, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations. Come back and see us anytime!

July 21, 2024

Friendly competent staff. Appreciate the updates on vehicle status. And - I like talking to a real person for scheduling. More

by mgm9tyyhjx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Staley
Jul 22, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

July 21, 2024

Professional service. They make it easy for a female to keep their car in tip top shape. More

by suzannejames54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 22, 2024 -

Toyota of Des Moines responded

Thank you for the 5-star review. If you have any further automotive needs please let us know!

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