Toyota of Des Moines - Service Center

Had major immediate oil leak and Toyota got me right in to fix it. In looking on internet appears other customers have had same problem with this part and Toyota has not yet issued a recall. Toyota replace to fix it. In looking on internet appears other customers have had same problem with this part and Toyota has not yet issued a recall. Toyota replacement part is now metal instead of rubber. More

The Service was completed quickly and without surprises. The staff were all very pleasant. Thank you. The staff were all very pleasant. Thank you. More

Went as expected with no surprises, I waited for my car and it was a reasonable wait so very happy with the timeliness of the service appointment. My service was very basic and no issues with a low mileag and it was a reasonable wait so very happy with the timeliness of the service appointment. My service was very basic and no issues with a low mileage car. More

From buying to service to parts, I’m completely satisfied with the entire Toyota Business Model. with the entire Toyota Business Model. More

Very thorough. Seems to do a good job with service and providing feed back of visit Seems to do a good job with service and providing feed back of visit More

It’s always a great experience at this Toyota dealership. Can always count on it. Can always count on it. More

Maddie, Blake and Ed were tremendous in helping me get my 2012 Toyota Avalon repaired. They diagnosed my road emergency situation as an alternator problem on a Saturday afternoon at 2pm and helped me get my 2012 Toyota Avalon repaired. They diagnosed my road emergency situation as an alternator problem on a Saturday afternoon at 2pm and helped me get my car to your dealership. Maddie took my emergency call , informed me when your dealership closed for the day and when I had to have my car there. I was @25 miles west of Des Moines on I80 and had to turn around. Got @5-10 miles from the dealership and car went dead. Maddie gave me the number for the tow truck service, made me the call and the tow truck driver got to me in @35 minutes, got me to your dealership in time, and then Blake advised me of the situation-the service men were gone for the day so my car couldn’t be repaired until Monday, but he would have my car repair start first thing Monday morning. Maddie had transferred one of my calls to Ed in the service department and Ed told me that my alternator was in stock and he would take it to Blake so that everything would be ready to go on the repair Monday morning. There professionalism and excellent knowledge, as well as their wonderful demeanor were very reassuring for me, and knowing that my car would be repaired and back on the road Monday made me very relieved as we were on a vacation trip from Downers Grove, IL to Park City, UT. This car emergency was an unexpected delay and threw a damper into our plans, but Maddie, Blake and Ed were fantastic for us. I cannot express enough how much we appreciate these three exceptional employees of your dealership. Thank you VERY much Blake, Maddie and Ed! Chuck and Sue More

Everything was as expected with no surprises. The staff was great and a shout-out to Jamie for his help. The staff was great and a shout-out to Jamie for his help. More

Ian always gives 5 start service. I am always happy when I leave. Thank you I am always happy when I leave. Thank you More

First scheduled service on my new Highlander. Loved the video tour of the maintenance check. Staff were so friendly!! Loved the video tour of the maintenance check. Staff were so friendly!! More