Toyota of Des Moines - Service Center

Great service. I love my new snow tires. I put them on just at the right time! I love my new snow tires. I put them on just at the right time! More

Emily did a wonderful job of making me feel like a valued customer. She professionally explained what was needed in helpful, honest way. The work was done quickly and the video gave me a good picture of my c customer. She professionally explained what was needed in helpful, honest way. The work was done quickly and the video gave me a good picture of my car’s health. More

They are very polite and professional. They done the work in very good time and sent me video for each work they do They done the work in very good time and sent me video for each work they do More

So far good. First experience friendly helpful. I’m a person of few words. Will see what next visit prings First experience friendly helpful. I’m a person of few words. Will see what next visit prings More

After working with Terry I informed my spouse they would need to complete ANY future car needs as it was a VERY challenging in person correspondence. Very disappointing. need to complete ANY future car needs as it was a VERY challenging in person correspondence. Very disappointing. More

I had a flat tire and ended up buying new tires. They got it done without an appointment. Staff were polite. However after tires were changed they did not put spare back underneath the vehicle, they They got it done without an appointment. Staff were polite. However after tires were changed they did not put spare back underneath the vehicle, they just loaded it in the back of my van. More

Great service! Love pickup and return service! Love the videos! And the calls to check in beforehand. Love pickup and return service! Love the videos! And the calls to check in beforehand. More

As always my trip to DesMoines Toyota for my service was great. I got in and out in a very short time. They informed me how and what was going on while they was serving my 4 runner . Good times great. I got in and out in a very short time. They informed me how and what was going on while they was serving my 4 runner . Good times More

My service advisor, was condescending and rude to me. I had my car towed in for service because one of the brand new tires had gone flat. The tow truck operator pumped up the tire and explained the situa I had my car towed in for service because one of the brand new tires had gone flat. The tow truck operator pumped up the tire and explained the situation to the service advisor. Minutes after my appointment was done, I called back and asked if service had checked my tire because something was still wrong. The advisor yelled, "MAAM! Your tire is FINE!" I told him the tire light was still on, and he said he would fix that for $350. I drove the car to Fort Dodge, where the tire went completely flat. Luckily, I had family follow me back to Des Moines where Tires Plus switched out the new tire for a new replacement. The tire pressure light is no longer on. I used to really depend on Toyota for service. My previous Toyota service advisors were all kind and never tried to skip over any service request. I feel this advisor believed he could push me around because I am a woman. He would have me pay for additional service if I wanted to argue with him. A phone operator told told me my advisor was Terry, but that may have been the service tech, since the advisor I dealt with looked like Justin. Please check this out and register my complaint. More

I was well taken care of! Received a phone call with the diagnosis and completed in a timely manner. Thank you! Received a phone call with the diagnosis and completed in a timely manner. Thank you! More