Toyota of Des Moines - Service Center

They were courteous and knowledgeable, and even though they couldn't fix my car, they gave me options. they couldn't fix my car, they gave me options. More

I have always been impressed with this dealership but was disappointed in a couple things in this service. The back hatch door often makes a terrible noise when opening and this fall, winter and spring, it disappointed in a couple things in this service. The back hatch door often makes a terrible noise when opening and this fall, winter and spring, it would stop and go back up just a few inches after starting down. The service dept couldn't replicate it, and so I still have the problem. I am pretty sure the problem is the hydraulic device on the right side. That is where the noise is coming from. Also, I was told that $34.95 was charged to my card, but the actual amount was $41.88. I called the billing department and she said that I was only charged $34.95. I found an item on the 2nd page for $4.19 with fine print saying it was for shop supplies. They only rotated my tires. What materials could be have been used for that service? More

Very efficient and organized. Staff always courteous and welcoming. Wish all businesses were like this! Staff always courteous and welcoming. Wish all businesses were like this! More

Absolutely terrific! Everyone was kind, communicated perfectly, and all were very organized. I was a few minutes late and your team reassured me that there was no prob Everyone was kind, communicated perfectly, and all were very organized. I was a few minutes late and your team reassured me that there was no problem and I was very grateful for that! More

Ian is a fantastic person that always takes care of us. We can’t say enough We can’t say enough More

Service was fast and efficient. Waiting area was clean and comfortable. Video of service is helpful Waiting area was clean and comfortable. Video of service is helpful More

Ian and Chad always take good care of me, my family and friends. Thank you so much for the help buying our lease out. They made it very easy for me. friends. Thank you so much for the help buying our lease out. They made it very easy for me. More

Chris was great! Easy to get ahold of and really appreciate him reaching out with updates as they made progress. I would have liked to talk to him or someone who work Easy to get ahold of and really appreciate him reaching out with updates as they made progress. I would have liked to talk to him or someone who works on the car before letting them start on the vehicle. We could have eliminated some of the trouble shooting time and confusion. The scheduler was who I talked to and wasn't that helpful. More

It was quick and easy to go there It's a top-notch place I will be back I will be back More

The oil change was very quick. They estimated an hour but it was much less than that. There seemed to be a lot of people there that day so I was afraid it would be a longer wait. They estimated an hour but it was much less than that. There seemed to be a lot of people there that day so I was afraid it would be a longer wait. More