Toyota of Des Moines - Service Center

Timely service and friendly employees who took time to explain what they did so it was easily understood. explain what they did so it was easily understood. More

Very quick, easy and thorough experience! I really like the video overview of the vehicle inspection. I really like the video overview of the vehicle inspection. More

The dealership and specifically the sales and leasing consultant, Nick Cash, and general sales manager, Chad Millhollin were knowledgeable, informative, customer oriented and personable. I am pleased wi consultant, Nick Cash, and general sales manager, Chad Millhollin were knowledgeable, informative, customer oriented and personable. I am pleased with my 2024 RAV4 Limited. More

Not great. I brought a truck in for a Pre-Purchase Inspection. The inspection wasn’t very thorough and the mechanic missed things. I asked for the full inspecti I brought a truck in for a Pre-Purchase Inspection. The inspection wasn’t very thorough and the mechanic missed things. I asked for the full inspection report but was only provided with the invoice. I feel the inspection was overpriced for what I received. However, given they have a monopoly, there isn’t much incentive for them to do better. More

Very friendly reception with rapid processing. Waiting area was comfortable and service kept me informed of service status. Service wait was reasonable and final checkout was complete and easy. Waiting area was comfortable and service kept me informed of service status. Service wait was reasonable and final checkout was complete and easy. More

Great service from all departments They worked very hard to find me my brand new Toyota Crown; I fell in love with it when I first saw it. I have only had Toyota cars since before I moved here 24 years ago to find me my brand new Toyota Crown; I fell in love with it when I first saw it. I have only had Toyota cars since before I moved here 24 years ago and all services have been completed by the Des Moines service department. It’s important for me to have a very reliable vehicle and Toyota has proven able to handle all issues I may have. Ian Davis has been my service manager for 24 years and has never failed to answer questions and ensure my car got the right care. It is so nice to have such reliable people and vehicles in this unreliable world. More

Easily made an appointment, was kept abreast of the services done and needed while not spending too much time waiting! services done and needed while not spending too much time waiting! More

We took our car in to replace a window switch. The service department said it was the window motor. They replaced the motor. $800+! They called back the next day and said it wasn’t the motor. It w The service department said it was the window motor. They replaced the motor. $800+! They called back the next day and said it wasn’t the motor. It was the switch! $900+! So they put my original motor back in and replaced the switch. Almost $1000! And they didn’t even clean the greasy finger prints off the window. I feel I’m paying extra for their ineptitude. I will never do business with them again. I feel like they cheated me! More

Travis did an excellent job in getting me in and listening to my concerns. His highly specialized team took great care of my truck. The facilities were very clean and provided a great atmosphere whi listening to my concerns. His highly specialized team took great care of my truck. The facilities were very clean and provided a great atmosphere while waiting for my truck to be done. When done, Travis did a great job explaining the work needing to be done and how to get me signed up. More

Very professional and work to assist you in understanding the options and upfront cost.and the time it will take. understanding the options and upfront cost.and the time it will take. More