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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,326 Reviews

3,326 Reviews of Toyota of Des Moines - Service Center

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August 27, 2024

Have purchased several vehicles from Toyota of DSM. Almost always been happy. One time in 2018,, they didn't have only 2 cars in stock and didn't over to check with any other dealers, so I left th More

by JULESPETE89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
August 27, 2024

Starting with the person on the phone who set up the appointment, the person who checked us in, the virtual walk around, and the person who checked us out, all very professional. More

by JREIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2024

Always friendly, thorough and speedy service! Love Toyota of Des Moines. I will be a lifetime customer. More

by STEPHANIESTROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Seigel , Robert Schulz, Colton Powers
August 26, 2024

Almost never an issue and when once it came up out of The two dozen or so times we’ve been there with various vehicles in our fleet, they handled it with professionalism and class, definitely recommend More

by Sam Shark RCX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service Excellent in service and especially in communication, a highly valued asset
August 26, 2024

Love Toyota. Hate how many emails yall sent me to fill out this stupid xxx survey. Toyota of DSM has provided excellent service with my new car purchase More

by awalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

Trustworthy! That's all you need to say!!! Good people! Fast service. Pleasant rooms. COFFEE!!!!! More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
August 24, 2024

They are attentive and thoroughly explain the services performed. They also share what is needed next and when. Friendly staff. More

by STGOLFER81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
August 24, 2024

Oil change and inspection. Great service by quick lube advisor. He was very personable and quick. More

by lynnerhenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
August 24, 2024

Great service, video service review helpful, friendly staff, focus on service and not selling you a new car. More

by HOWARDHAGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Ian Davis takes care of everything for me. I have relief on him for close to 25 years. He is the dealership for me. More

by sheon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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