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Toyota of Des Moines
Grimes, IA
7,037 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 7,037 reviews
July 28, 2011
Everyone was very professional and helpful with the purchase of my new Venza. I would recommend this dealership to another person because of the excellent service I had received. purchase of my new Venza. I would recommend this dealership to another person because of the excellent service I had received. More
by Veenstra24
Employees Worked With
Scott Hampe, Scott Hampe
July 27, 2011
Everyone was very very helpful and friendly and I was able to get what I wanted and leave very satisfied! I love my new Rav4 and will definitely come back to Toyota of Des Moines in the future! able to get what I wanted and leave very satisfied! I love my new Rav4 and will definitely come back to Toyota of Des Moines in the future! More
by blpacha22
Employees Worked With
Scott Jerkins
July 25, 2011
I felt like Ken, along with all the others involved in the process of buying this car were honest, patient, and friendly, and all questions were answered respectfully with the same honesty. I also felt li the process of buying this car were honest, patient, and friendly, and all questions were answered respectfully with the same honesty. I also felt like the price was fair. More
by augmli
Employees Worked With
Ken Bright, Ken Bright
July 23, 2011
I was looking for a vehicle that would provide me with adequate cargo space without sacrificing comfort for long road trips.I compared the Honda Oddessy and the Toyota Sienna and I found the Toyota dealer adequate cargo space without sacrificing comfort for long road trips.I compared the Honda Oddessy and the Toyota Sienna and I found the Toyota dealership here in Des Moines to have an overall higher quality operation.The Sienna is the vehicle that will provide me with years of good service and I can feel confident that any mechanical/operational problems will be quickly addressed and resolved at the dealership. All individulas involved in the transaction were professional and friendly. More
by duende
Employees Worked With
Becky Grissom Toyota Des Moines
July 19, 2011
The customer service after you purchase your vehicle IS SERIOUSLY LACKING!! POOR COMMUNICATION AND UPPER MANAGEMENT LIKES TO HANG UP ON ITS CUSTOMERS!! The salesmen screws up and it gets taken out on the c SERIOUSLY LACKING!! POOR COMMUNICATION AND UPPER MANAGEMENT LIKES TO HANG UP ON ITS CUSTOMERS!! The salesmen screws up and it gets taken out on the customer...very unprofessional, I just wanted my issue to be handled in a fair way, instead I was made to feel that it was my fault! On the top of this review form it says #1 Treat every single person who walks through our doors the same way as we want to be treated...REALLY??? and #2 Once someone has become our customer, he or she is our customer for life... NOT THIS CUSTOMER!! Our buying experience was so pleasant and this situation has ruined that, this dealership has left a very bad taste in my mouth...truly sick to my stomach...especially scince as the customer I did nothing wrong, but was still made to feel that way!! More
by yabbybabby
July 11, 2011
The Toyota of DesMoines staff was very helpful in getting me into a new car. I would recomend them to anyone wanting to get a new car me into a new car. I would recomend them to anyone wanting to get a new car More
by Stubbseb
July 09, 2011
Dealer was very friendly and helpful till purchase. Then it seemed like I was wasting their time. Didn't get title to truck upon purchase and had to call back numerous times(5) to get someone to send it to it seemed like I was wasting their time. Didn't get title to truck upon purchase and had to call back numerous times(5) to get someone to send it to me. Truck was just as promised on net and am very happy with the price. It was very clean and detailed nicely. More
by rmurana
Employees Worked With
tom hughley, cindy gabriel
June 29, 2011
Needed to downsize my vehicle for both payment and gas effiency reasons. Des Moines Toyota was the first stop that I made and I had the intention of going at least 2 different places. However, beings th effiency reasons. Des Moines Toyota was the first stop that I made and I had the intention of going at least 2 different places. However, beings the vehicle that I had to trade in was a Toyota and they were willing to give me close to what I needed out of it to make a reasonable trade I did not end up going anywhere else. William was friendly and worked hard to get me a deal that I was satisfied with. Matt was great going over the paperwork and beings I was in Des Moines for a doctors appointment they were more than willing to work around my schedule. When I picked up the car (the same day) I don't think that I have ever had a vehicle that was cleaned and detailed so well. They also had a program in which they went over the whole car and explained all the details about that particular vehicle - that was a new experience for me and it was really a great service (so much better than trying to figure it out as you are trying to drive!!!) More
by JCaldwell
Employees Worked With
William Godwin, Matt, William Godwin
June 28, 2011
Toyota of Des Moines was a great dealership to work with. They were very friendly and extremely efficient with the sale of the new Camry. They treated us fairly and were good to show and explain all the fe They were very friendly and extremely efficient with the sale of the new Camry. They treated us fairly and were good to show and explain all the features and details of our new purchase. We feel we received a fair price and they were not "pushy" at all. They were willing to talk and reason with us. We enjoyed our experience and love our new car. More
by garrik
Employees Worked With
Scott Jenkins
