Toyota of Des Moines

I live in Northwest Iowa. I decided to use Toyota of Des Moines because my daughter is going to school in Ames this fall and I wanted her to be close to a dealer. At this time, I did not know there was a To Moines because my daughter is going to school in Ames this fall and I wanted her to be close to a dealer. At this time, I did not know there was a Toyota dealer in Ames, but I am happy with the choice we made with Toyota of Des Moines! In July 2011, there was a shortage of Prius' on the Toyota lots. When I called Toyota of Des Moines, I spoke with Conner. I told Conner our needs, how we will finance and exactly what we wanted. Conner was knowledgeable and placed an order for the Prius over the phone. Conner advised we didn't have to come all the way to Des Moines to place the order. I admit I thought twice about this, but was assured it would be ordered. I called to check if it was ordered a few days a later. Conner did what he said he would do. The car was being shipped from Japan and would take several weeks. Throughout the weeks of waiting, Conner called periodically to inform me of the status of the car, where it was in shipping, etc. I will not we called often and if Conner wasn't available, someone else would tell us the status of shippping. When the car arrived, Conner booked a time for us to pick it up. On our arrival, Conner greeted us and showed my daughter her new car. Of course any teenage girl is going to cry upon seeing the beauty of her first car. My family decided the color of red should be named Cyclone Red. (Not sure if Toyota would agree!) On the way home, I thought we should write a note of thanks to Conner. He didn't have to order the Prius without meeting us first. I am late with the thank you and we have been grateful for your service. Thanks Conner for all your help! More

Dan has outstanding customer service. He puts you at ease and does not pressure you. When my last car died, he picked me up at work to do the test drive--Dan definitely goes out of his way to take care ease and does not pressure you. When my last car died, he picked me up at work to do the test drive--Dan definitely goes out of his way to take care of you. I have never had to wait longer than an hour for Dan to return my calls. I would recommend Dan to anybody wanting to purchase a car. He was on top of the prices, the features, and even helped me qualify for some extra incentives that most dealers wouldn't have taken the time to help a customer with (the Toyota ShareAthon gave me an extra $1000 to spend). In all, I would wish for everyone to have the new car buying experience I had. More

This is an awesome dealership. Will recommend these folks and their products. They are easy to work with and give you the best possible deals. I'm looking forward to continuing my relationship with this deal and their products. They are easy to work with and give you the best possible deals. I'm looking forward to continuing my relationship with this dealership and staff. More

I contacted Steve via the internet. He responded to me very quickly with all the forms I needed to get into a new vehicle. When visiting the dealer, Steve was attentive and and accommodating. When it cam very quickly with all the forms I needed to get into a new vehicle. When visiting the dealer, Steve was attentive and and accommodating. When it came to pricing the vehicle of choice, there was very little reason to haggle over price as the initial offer was reasonable. Once the vehicle was purchased the dealership spent about 30 minutes running through the amenities on the vehicle to ensure I knew how to operate them. More

To say that Dan was helpful, and provided a pleasurable car buying experience. We recommend buying a car from Dan, and only Dan! Thank you. car buying experience. We recommend buying a car from Dan, and only Dan! Thank you. More

I went up there numerous time looking at vehicles both for myself and a friend. All of the sales associates we dealt with were friendly and knowledgeable about the products they sell. Zach did a great for myself and a friend. All of the sales associates we dealt with were friendly and knowledgeable about the products they sell. Zach did a great job at getting me a vehicle that fit my needs and working with me on the price I was looking for. Would definitely recommend Toyota of Des Moines to anyone... More

The dealership was very nice. They helped us out with all of our questions and showed us all the details possible. Everyone there was real nice to us. They explained everything well about my car. I would rec of our questions and showed us all the details possible. Everyone there was real nice to us. They explained everything well about my car. I would recommend this dealership to everyone. More

Everyone we dealt with when leasing our Prius was fantastic. including the fellow who presented our car to us when we picked it up and the fellow who took car of our paper work. Ken is a great sales fantastic. including the fellow who presented our car to us when we picked it up and the fellow who took car of our paper work. Ken is a great salesman and were we happy to work with him. More

The people are the most friendly anywhere. There's a The people are the most friendly anywhere. There's a sense of family among them. Everybody accepted my parameters for the car I wanted and The people are the most friendly anywhere. There's a sense of family among them. Everybody accepted my parameters for the car I wanted and the price I wanted to pay. You should give my recommendation greater weight than the average buyer, because I have bought three cars from you in the last year. Henry P. Regarding #2 below, who would write the review? More

GReat Customer service.. enjoyed dealing with Scott Hampe and the deliver of the vehicle.. The guy that explained everything in the car before I left with it was GREAT as well.. explained everything in the v and the deliver of the vehicle.. The guy that explained everything in the car before I left with it was GREAT as well.. explained everything in the vehicle.. would highly recommend either of them and Toy of DSM to a friend. More