Toyota of Des Moines

Exception to the norm I was looking online for a Toyota dealership to find out more information about the Toyota Prius. When I made my way to Toyota of Des Moines website I was looking online for a Toyota dealership to find out more information about the Toyota Prius. When I made my way to Toyota of Des Moines website I found the site very informative and easy to navigate. The selection of cars available was like nothing I had ever seen before. Steve was very helpful online when I clicked on the "live chat" button and began talking with him about what I was in the market for. He set up a time for me to come to the dealership to visit with him in person. I live in Northern Iowa and drove over 120 miles to meet with Steve and look over the inventory of the new Prius models available at Toyota of Des Moines. I have had bad experiences in years past, as most everyone can relate, with car dealers, but I can honestly say that Steve did everything he said he would do when we first spoke online, when I arrived at the dealership. It was refreshing not to have to feel like I needed to be on my guard while going through the process of trading in my old car for a new 2014 Prius! There were no games or high pressure, it was all very professional. Thanks to Steve and everyone at Toyota of Des Moines for the positive experience. I will do business with them again in 3 years when my lease is up! I cannot say enough about my positive experience and highly recommend Toyota of Des Moines to anyone shopping for a new Toyota. More

Jeremy is AWESOME! We were on a cross country move with 4 kids, a cat, a dog and a uhaul..Jeremy went above and beyond! He got us in a great car, took our uhaul back to We were on a cross country move with 4 kids, a cat, a dog and a uhaul..Jeremy went above and beyond! He got us in a great car, took our uhaul back to the uhaul dealer and ensured everyone was happy. Great guy and goes the extra 10 miles for you!! Cant say thank you enough!! More

Toyota DM Steve was great! Courteous, patient, and helpful throughout the process. This being my first car purchase, it made the whole thing easy and fun. So ha Steve was great! Courteous, patient, and helpful throughout the process. This being my first car purchase, it made the whole thing easy and fun. So happy I chose Toyota of Des Moines! More

EXCELLENT I was very appreciative of the service Steve, Ryan and Bill gave me Saturday morning in order for my family to get on the road for a baseball tourname I was very appreciative of the service Steve, Ryan and Bill gave me Saturday morning in order for my family to get on the road for a baseball tournament. They met me at the door, had the paperwork ready for me to sign and Bill and guys were ready to help me move from the old to the new. Love my new van!! Thank you very much! More

Knowledgable and Friendly We had a budget which William met along with the vehicle that best fit all our needs. Plus had extras that we wanted! William assured us that when w We had a budget which William met along with the vehicle that best fit all our needs. Plus had extras that we wanted! William assured us that when we received the vehicle that we would be satisfied and we are. We bought the vehicle and had it delivered to us out of state. William even gave his own time on a Sunday to explain all the options to us over the phone. We recommend William to anyone who wants experience, knowledge and honesty in a salesperson. Paul and Helen MacPherson Minnesota More

Service As a 27 year retired military veteran and a continuing medical provider I know a thing or two about providing service. I work hard to provide excelle As a 27 year retired military veteran and a continuing medical provider I know a thing or two about providing service. I work hard to provide excellent service to those in my care and those I serve. Honestly, I have set my personal bar high in that regard quite simply because I believe it matters. I had a recent experience through buying my 2012 Toyota Highlander that was outstanding. There were delays in the expected delivery of my vehicle through no fault of the sales representative, and through even the moments of my frustration, Mr. Rob Hutt was outstanding in his commitment to excellence and to service to me as a customer. He delivered on every promise, kept me informed. He flexed his schedule to accommodate me. He followed up, answered questions through our negotiations, even on his off time. There is excellence and then there is that place beyond excellence in the sense of service to others. Rob, I want to say thank you. In a world which has become increasingly disconnected and electronically saturated you maintain warmth and humanity. You know the value of words shared face-to-face, the value of a hand shake. I have been and will remain a loyal Toyota customer thanks to the service of Mr. Rob Hutt. Well done Rob. John McClelland 515-720-3633 More

From test drive to purchase From the time we stopped at Des Moines Toyota and took our first test drive of a 2014 Highlander, my wife and I were very happy with how wewere treate From the time we stopped at Des Moines Toyota and took our first test drive of a 2014 Highlander, my wife and I were very happy with how wewere treated at the dealership. Steve Henigan took us on a test drive, answered all our questions and gave us thoughts on accessories that we were not sure of. Shane Siegel was our salesman and also helped with the extras at ordering time of our vehicle. We were impressed how well everyone worked together. At delivery time Jared Maxey was great and explained everything thoroughly about our new Highlander. He walked us through all the new technology on the Highlander. For us non techy older people he was very good at explaining it all. Nice to see all the employees as neat and well groomed as they were. Nice to see that in todays world. My wife and I love our new Highlander Limited!!! Thanks John More

Would not want any other dealer to do business with. Feel 110% satisfied with Toyota and their professional way of helping me in finding the right car for my budget. Great experience in getting the car o Feel 110% satisfied with Toyota and their professional way of helping me in finding the right car for my budget. Great experience in getting the car of my dreams. More

Jayci Zakeer Excellent customer service. Derek has great. Your employees were extremely professional. There was very little waiting time. I will recommend your de Excellent customer service. Derek has great. Your employees were extremely professional. There was very little waiting time. I will recommend your dealership in the future! I will use your dealership in the fire myself. More

Exceptional experience William Godwin sales and the financial staff and the staff that explained the Highlander are awesome! William has always listened and comes through w William Godwin sales and the financial staff and the staff that explained the Highlander are awesome! William has always listened and comes through with a vehicle that fits our needs! Thank you all! More