
Toyota of Des Moines
Grimes, IA
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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The experience at Toyota of Des Moines was first rate in every sense. Shane was courteous, knowledgable and helpful. The transition with the business and lending specialist was excellent. And, the proces every sense. Shane was courteous, knowledgable and helpful. The transition with the business and lending specialist was excellent. And, the process of picking up our new car was very positive, pleasant and informative. More
Rob Hutt was great to work with! He was very informative and worked with us on what we felt comfortable using for our budget. He was a no-pressure salesman which is what helped make our decision to buy fro and worked with us on what we felt comfortable using for our budget. He was a no-pressure salesman which is what helped make our decision to buy from him easier! The older gentleman who helped us learn about the different features in the car before we left was great to work with as well and was very informative without being overwhelming. We will definitely return as customers in the future! More
The overall experience with purchasing a vehicle was great. The mishaps were not so great. I was told I had to write a check to hold the vehicle I wanted to finance. I was using the Toyota incentives, r great. The mishaps were not so great. I was told I had to write a check to hold the vehicle I wanted to finance. I was using the Toyota incentives, rebates and also a trade for my down payment. The check I wrote was to be given back to me it wasn't. The check was not to be cashed, I spoke with Ryan and he gave the check to Steve with the instructions to shred it. It did not get shredded it got cashed. Not happy about this at all. Second issue, there was an error in the final paper work, so I had to drive back to the dealership three days later to sign the corrected papers. Ok, I can handle this. Third issue, we bought the brand new vehicle and it had a deep scratch on the bumper. Was told service would get a hold of us two days from the day we bought this vehicle to set up a time to come in and have the bumper replaced. Well here we sit four days later and still nothing from the service department. Did speak with Ryan today about the check issue and he states, on Monday they will be sending me a check out for the amount of the check I had wrote. He also said he will get with service department to find out what is going on with the bumper issue. Honestly, right now I am not a pleased Toyota customer. These issues should not be happening in my book. More
Steve gave us what we asked for with enthusiasm/speed at a fair price. Roger/Steve saw that car was fixed right. Both of these men did exactly what they said they would do. Would not hesitate to buy anot a fair price. Roger/Steve saw that car was fixed right. Both of these men did exactly what they said they would do. Would not hesitate to buy another car from Steve Henigan. Would I recommend Steve to family and friends, you bet. (Steve was recommended to us by another salesperson from a competing car dealership). Roger was easy to work with in getting some problems "ironed out" quickly. Very satisfied with the whole process. More
The Salesmanship was friendly and not pushy. Brandon knew the in and outs of the vehicles I wanted to see. The facilty is clean and while we were waiting for the final paper work to get finaliized al knew the in and outs of the vehicles I wanted to see. The facilty is clean and while we were waiting for the final paper work to get finaliized all the other associates made sure we been helped or had any questions. The General Manager came and thanked us for purchusing a Toyota from them. The price wasn't too bad but I thought could been lower. More
We came to the dealership to have our Venza serviced and while we were waiting on it looked at the new cars. We had been considering buying a new vehicle for about four months. We received no high pressur while we were waiting on it looked at the new cars. We had been considering buying a new vehicle for about four months. We received no high pressure sales pitch but were allowed to roam and look until we seen a vehicle we were interested in and then we were approached and we requested to talk with Ken Bright. We have purchased several Toyota's through him and have always found him to be very knowledgeable about the product, price, availability, etc. He is extremely friendly & having known our family for several years greets us by name. We were able to purchase the vehicle at a price we could afford and obtained a fair price for the vehicle we traded it for within a minimum of time. I thought we would have to wait to get the new car till another day because we wanted it rust proofed but they were able to have the car serviced and ready in a couple of hours while we ate and ran some errands. The paperwork involved was minimal and the financial official was also very friendly and helpful. He explained all the details about interest, insurance etc. that we needed to be aware of and let us make free and informed decisions regarding the sale. We were given a long detailed explanation with hands on experience of the features of the new car were buying and any and all questions were answered. We were invited to return or call at any time that we had further questions about it. All in all the dealership went above and beyond to make our buying experience as easy and satisfying as possible. The service is quick, friendly, courteous and knowledgeable. I would certainly recommend them to others. More
Steve was very informative and knowledgeable about the car-corolla-that we were interested in and very good at explaining the advantages of leasing this vehicle. We had never leased a car before. car-corolla-that we were interested in and very good at explaining the advantages of leasing this vehicle. We had never leased a car before. More
The truck lost all the oil from the engine due to a oil cooler line rupture suddenly while drive. Towed truck to service shop for repair. They added oil to the engine and told me it was making noise so n cooler line rupture suddenly while drive. Towed truck to service shop for repair. They added oil to the engine and told me it was making noise so needed to one of two things. Repair existing top half of engine for around $6000 - with possible additional damage and repair cost to the lower engine damage, or drop a used engine into the truck for $7000. I at first asked them to put in the used motor but call back and asked them to just fix the line. It took a whole day to have someone complete this repair - the service shop was closed so I was not able to talk with anyone as I picked up the truck - which they recommended I not drive. I have had 2 other mechanics tell me they don't feel the noise is unusual for a motor and both did not recommend any additional repairs. More
I had a very positive experience. Within minutes of applying for pre-approval online Steve Henigan called, emailed, and sent a text to follow up on that and answer some questions I had. The next day I applying for pre-approval online Steve Henigan called, emailed, and sent a text to follow up on that and answer some questions I had. The next day I met up with him and looked at a Toyota Prius. I was sold!!! I was treated with respect by Steve and the whole experience was very positive. More
We've now purchased 2 vehicles from Toyota of DM. Both experiences have been so laid back, stress and hassle free. I feel like the salesperson is actually working with us, rather than against us. Both experiences have been so laid back, stress and hassle free. I feel like the salesperson is actually working with us, rather than against us. More