Toyota of Des Moines

Good service Honest, helpful information from the Toyota team member. Did not feel pressured to make a decision; he was available to provide me information in a cl Honest, helpful information from the Toyota team member. Did not feel pressured to make a decision; he was available to provide me information in a clear manner when I needed it. More

No nonsense I walked into Toyota undecided whether or not I was going to purchase a new vehicle. I spoke with Shane Siegle and he promptly gave me the trade-in-v I walked into Toyota undecided whether or not I was going to purchase a new vehicle. I spoke with Shane Siegle and he promptly gave me the trade-in-value on my current vehicle. Within 30 minutes we had found a vehicle I wanted at the right price. Shane had to get the vehicle from another dealer and accomplished this in less than 24 hours. I had a great experience with Shane and Toyota of Des Moines. More

used Tacoma The salesman did not try to move me to a vehicle that was out of my range, even though it was so low he had trouble finding a match. The salesman did not try to move me to a vehicle that was out of my range, even though it was so low he had trouble finding a match. More

Fantastic service Got us exactly what we were looking for. Even put up with our indecisiveness. Very happy with Toyota of DSM! Will probably be customers for life. Got us exactly what we were looking for. Even put up with our indecisiveness. Very happy with Toyota of DSM! Will probably be customers for life. More

Great car-buying experience Bob Staley was great to work with; this was the single best car-buying experience of my lifetime. Everyone was friendly, professional, courteous and, Bob Staley was great to work with; this was the single best car-buying experience of my lifetime. Everyone was friendly, professional, courteous and, importantly, honest. More

New Purchase 1st time Toyota buying experience A+! Very knowledgeable & took the time to walk us through everything on the vehicle. I'm a long time pickup owner & 1st time Toyota buying experience A+! Very knowledgeable & took the time to walk us through everything on the vehicle. I'm a long time pickup owner & 1st time SUV. Made the transition very smooth. We will definitely be returning for the next one! Thanks guys! More

My Kind of Folks I worked with a new agent, Shane, and he was great, working with me through email and telephone until I could get to the dealership. He answered all I worked with a new agent, Shane, and he was great, working with me through email and telephone until I could get to the dealership. He answered all my questions directly. The finance gentleman I worked with I had worked with previously and he remembered me from 6+ years ago. Great experience and I would definitely recommend Toyota of Des Moines! More

Seamless! Our deal (which included a trade-in) was seamless. We were very happy with the service and personnel. The explanation of the bells and whistles of o Our deal (which included a trade-in) was seamless. We were very happy with the service and personnel. The explanation of the bells and whistles of our new vehicle was much appreciated! More

Thourough and helpful but pushy and not personal. Todd and the rest of the staff at the dealership were very helpful in answering all of my questions. However, my car has 5 chips in the hood that were Todd and the rest of the staff at the dealership were very helpful in answering all of my questions. However, my car has 5 chips in the hood that were either over looked during inspection they were hoping I didn't see and were going to sell it to me that way anyway. I also talked to Todd on the phone on a Thursday, after stopping to see him 3 times with multiple phone conversations. I understand that he sees and talks to many people, but to me, part of his job is remembering his clients. Particularly those purchase a $30,000 car from him. I told him on Thursday that I would like a spoiler on my car before I picked it up. This was labor day weekend and he said it would be done on Saturday. I debated on whether to stay in town because I really wanted to pick up my car but ended up going out of town for the weekend. By Saturday afternoon, I had not heard from him so I gave him a call. Not only was my car not ready, but he didn't even remember that he was supposed to put an aftermarket part on it or what that part was. Since I wasn't in town, this wasn't as big of a deal. However, if I would have stayed in town and my car was not finished, that might have been a deal breaker. This was not very professional and very disappointing. The other comment I would like to make is that you should not force or pressure your clients into giving you an "excellent" rating. I did already speak to someone on the phone about the car not being ready issue but that still doesn't give you the right to try to change my rating just for your better stats. Your rating went down specifically because I was asked 5 times to rate you "excellent" or not to fill out the survey. You need honest feedback to improve your employees, which I think could use just a bit of improvement, but who couldn't. More

Had a great expierence Bob Staley was awesome! He sold me the perfect car. I love my new Rav4. As soon as I pulled in the parking lot he was there to greet me. I was happy w Bob Staley was awesome! He sold me the perfect car. I love my new Rav4. As soon as I pulled in the parking lot he was there to greet me. I was happy with the trade in. He have me a good price for my old car. More