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Toyota of Des Moines
Grimes, IA
6,010 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 6,010 reviews
June 29, 2011
Needed to downsize my vehicle for both payment and gas effiency reasons. Des Moines Toyota was the first stop that I made and I had the intention of going at least 2 different places. However, beings th effiency reasons. Des Moines Toyota was the first stop that I made and I had the intention of going at least 2 different places. However, beings the vehicle that I had to trade in was a Toyota and they were willing to give me close to what I needed out of it to make a reasonable trade I did not end up going anywhere else. William was friendly and worked hard to get me a deal that I was satisfied with. Matt was great going over the paperwork and beings I was in Des Moines for a doctors appointment they were more than willing to work around my schedule. When I picked up the car (the same day) I don't think that I have ever had a vehicle that was cleaned and detailed so well. They also had a program in which they went over the whole car and explained all the details about that particular vehicle - that was a new experience for me and it was really a great service (so much better than trying to figure it out as you are trying to drive!!!) More
by JCaldwell
Employees Worked With
William Godwin, Matt, William Godwin
June 28, 2011
Toyota of Des Moines was a great dealership to work with. They were very friendly and extremely efficient with the sale of the new Camry. They treated us fairly and were good to show and explain all the fe They were very friendly and extremely efficient with the sale of the new Camry. They treated us fairly and were good to show and explain all the features and details of our new purchase. We feel we received a fair price and they were not "pushy" at all. They were willing to talk and reason with us. We enjoyed our experience and love our new car. More
by garrik
Employees Worked With
Scott Jenkins
June 15, 2011
I felt comfortable at Toyota of Des Moines, that I was working with people who knew what they were talking about and weren't just trying to get me in the car and out the door. This was my first car purcha working with people who knew what they were talking about and weren't just trying to get me in the car and out the door. This was my first car purchase and my husband and I wanted to make sure that the payments worked for us. William went over the figures until we both were comfortable with what we would be paying for the car and on a monthly basis. He was willing to accomodate some of our requests and when we picked up the car it was immaculate condition. Matt was great going over the figures for our loan and giving us all the options so we could decide what worked best for us. And JD spent time showing us all the bells and whistles of our new car, I couldn't be happier with the transaction. More
by benzie99
Employees Worked With
William Godwin, Matt and JD, William Godwin
June 15, 2011
I have been a loyal Toyota owner since 1982. I have worked with a variety of sales and service people from Toyota of Des Moines over the years and have come to expect superior service. I have not been worked with a variety of sales and service people from Toyota of Des Moines over the years and have come to expect superior service. I have not been disappointed. Rob Hutt was very helpful, knowledgeable, & curteous, and certainly met all of my expectations. I made three trips back to Toyota of Des Moines before I finally purchased a vehicle, and because I liked the way he worked with me, I asked for Rob's help each time I returned. Each step of the process was very enjoyable, and at no time did I feel pressured into purchasing something that I did not want. That was very important to me. Thank you Toyota of Des Moines. I love my new Camry! More
by greggdebinnewton
June 09, 2011
We feel we can get a very fair deal from Ken, he has always been helpful with any questions. We have had many Toyota cars over the past years. Sheila West always been helpful with any questions. We have had many Toyota cars over the past years. Sheila West More
by swwest
Employees Worked With
Ken Bright, Ken Bright
June 08, 2011
William was a great salesman and when we had trouble with the vehicle, he made sure we were taken care of. We live about 85 miles aaway so he made sure we got a loner vehicle during the repair time. the vehicle, he made sure we were taken care of. We live about 85 miles aaway so he made sure we got a loner vehicle during the repair time. More
by TrevorI
Employees Worked With
William & Barry, William Godwin
June 06, 2011
It's been a month since my experience at Toyota, but every person I talk to says I absolutely must write a review, especially since they say I'm not the first person who they've heard had a bad experie every person I talk to says I absolutely must write a review, especially since they say I'm not the first person who they've heard had a bad experience. So, someone who's been scared away needs to take the time to follow-up and write what happened: I did not have a good experience at Toyota of Des Moines. I am a young female, first-time car buyer, and I was very excited about finally completing my masters degree and buying myself a new car to get me cross country to the new position I had accepted. I brought my dad along to help me out since I was unfamiliar with the process. When we go to the dealership, we headed straight for the new Camry I had been scoping out. Ken came out to help us. My dad explained we were shopping around for a car that day. Ken opened up the car while we asked him questions, not really offering any information. We asked if he'd like to look at my trade-in and see if it was something they would consider if we bought a car. He said "No, I think not." I asked if they didn't take trade-ins, and he said that they did. He eventually handed us the keys to let us drive it and left. It was a little odd because I had always envisioned the dealer goes with you to explain the car and how it works as you drive it, especially since I've been driving a car from 1995, there were a lot of new features in the car I was unsure about (even adjusting the steering wheel was more high tech and took me awhile on my own). I asked my dad during the drive if buying a car was always this uncomfortable, and he told me absolutely not, that something weird was going on. I liked the car during the drive, it was nice, but I was so sick to my stomach about how I was being treated. I was so distracted by trying to figure out is it because I'm young? Female? Drove an old car onto the lot? Don't look like I have money? When we got back to the dealership, Ken came out go into the car, and drove it to the opposite side of the lot, far away from us. My dad and I kind of looked at each other like, "Well, I guess any questions we had will not be answered..." After a couple minutes he finished the walk back to us, and it was awkward again. Again, we had to pry out of him what deals Toyota even had right now (0% financing on new vehicles, college student credit, etc.). Ken eventually said, "I've been here 30 years and I can tell." I asked him what that means, and he said he "can just tell." Then he told us, "For future reference, so you get along with the next dealer, don't tell them you are shopping around." Then he proceeded to try to tell us what cars we going to go leave and look at next. It was just horrible, I felt so judged and disrespected. We eventually asked for his information just in case, thinking I still liked the Camry, but definitely knowing I needed to get away from this dealership for awhile. When we walked into the building there were several people in suits all standing around doing nothing and staring at us. It felt like an inquisition. When we drove off, my dad had to keep reassuring me it shouldn't have been like that, and pushed me to keep looking for a car. I knew I wanted a mid-size car, so we went to Honda to look at the Accords. They were AMAZING there. We explained our experience at Toyota with them and they said we aren't the first customers they've sent their way. In the waiting room, other customers there told us it definitely was not our fault, that they've heard horror stories, too. They said if you really want a Toyota in the area, that we should head to Ames, but to stay clear of Des Moines. I wish I would have known that before, but seeing a Toyota on the road or hearing it's name was already leaving a bad taste in my mouth. They joked around about how silly it was to to turn a first-time buyer, someone who has a whole lifetime yet of buying cars, against the company. They made me feel so much better, the fact that I was a customer that they valued and wanted to work with. Unfortunately, Honda did not have any brand-new Accords that day. We drove to Dewey Ford in Ankeny next to try another mid-size car, the Ford Fusion. They had plenty of them, and I was treated like royalty. Customers there had also heard of Toyota's reputation. The sales people at Dewey really worked to find a car that fit me. They took the time to explain the car and financing options, which was so nice since I was new to everything. They told me essentially the same thing that Honda had--as a first-time buyer, we want to get you in one of our cars that you like so that you keep thinking of us when you go to buy again. I keep re-iterating that because I want fellow buyers to know that your business is worth something, and you should take it to someone who thinks so, too. That day I drove off with a 2011 Ford Fusion, and yes, they took my trade-in. It was such a good ending to a day that had started out horrible thanks to Toyota. Maybe if you are a well-established looking individual who already knows everything about the car you are buying, you'll be fine there. But, if you are new to the car buying experience, they will walk all over you at Toyota. I highly suggest finding a dealer who is moderately patient, flexible, and helps you make an educated decision. More
by snielsen20
Employees Worked With
Ken Bright, Ken Bright
June 01, 2011
The moment I walked into Toyota of Des Moines, I was greeted by a sales rep., later identified as ebing Shane Siegle. He assisted me from the moment I entered to the moment I exited. He was friendly an greeted by a sales rep., later identified as ebing Shane Siegle. He assisted me from the moment I entered to the moment I exited. He was friendly and very helpful and he knew that I did not want to 'waste' alot of time. I told him what I wanted and he made it happen. When we got our new vehicle home, we found that the bumper was damaged in thre (3) spots, so I called Shane immediately and relayed same to him. Again, he was very helpful and he knew that I was very upset. Shane Siegle was very professional and helpful. He did an excellent job and I would utilize his skills in the future if necessary! More
by hatch170
May 27, 2011
This was by far the BEST buying experience we have ever had. Did all of the dealing while at our home in Fort Dodge. Scott was great and wish I could remember the other names..the guy who had us sign the p had. Did all of the dealing while at our home in Fort Dodge. Scott was great and wish I could remember the other names..the guy who had us sign the paperwork and the guy who went over the vehicle with us. The guy who went over the vehicle was thorough and yet didn't "bore" us with things that we already knew. I will recommend this dealership to anyone....please pass our comments on to the staff in Des Moines..they were great! More
by nonosewont
Employees Worked With
Scott Jenkins, guy in paperwork dept. and guy who went over the vehicle with us at the end
