Toyota of Des Moines

They were very helpful with any questions we had and they had all the answers. We were very pleased with the customer service and will reccomend this dealership to anyone! We will be a Toyota family for sure had all the answers. We were very pleased with the customer service and will reccomend this dealership to anyone! We will be a Toyota family for sure now, thanks! More

Jeremy Pugh was excellent as a salesman. He was very helpful all around. My daughter and I really were very impressed. We bought a new car and the whole experience was a good one! helpful all around. My daughter and I really were very impressed. We bought a new car and the whole experience was a good one! More

Excellent service, very friendly and welcoming. Best experience to date buying a car - new or used. Jeremy is wonderful to work with and the experience felt very personal. experience to date buying a car - new or used. Jeremy is wonderful to work with and the experience felt very personal. More

Rob was very knowledgeable about even the subtle differences between models and trims. He immediately addressed specific hesitations we had about choosing Troyota over the other brand we were initia differences between models and trims. He immediately addressed specific hesitations we had about choosing Troyota over the other brand we were initially considering. More

Our 21 yr old daughter was looking for a used car and had a few ideas of what she didn't want but didn't really know what she DID want. Jeremy approached us and asked what we were looking for, we shared our a few ideas of what she didn't want but didn't really know what she DID want. Jeremy approached us and asked what we were looking for, we shared our expectations and he just took it from there. As a sales person myself, I was VERY impressed that Jeremy talked to our daughter and asked her questions, not just us. He treated her with respect and was relentless when she gave him the thumbs down. He LISTENED to what she wanted and had a wealth of knowledge about every car. Amazing! Once our daughter decided on a vehicle, we processed the initial paperwork and committed to a pickup time/date. Jeremy promised the car would be clean (it already was) after another car wash and told our daughter he would go over details of the car once again, before she drove it off the lot. He promised her that he would follow through on his end should any questions/concerns arise and when we talked to her afterwards and asked how the car was, she replied, "it's beautiful." Very, very happy with Jeremy's professional demeanor and knowledge of cars on his lot. I appreciate a sales person with PASSION. Jeremy loves to sell cars and it shows. I definitely would recomend him to be your next car sales person! More

The entire experience was no-hassle. I researched the vehicle I wanted, called Toyota of Des Moines and told Becky the fair price I wanted to pay as well as my trade-in value. I told her up front that I vehicle I wanted, called Toyota of Des Moines and told Becky the fair price I wanted to pay as well as my trade-in value. I told her up front that I didn't want to "dicker". The price on both the new vehicle and my trade were fair according to my research. Two hours later I arrived at the dealership. When I walked in, Becky told me my offer was accepted. Paperwork was completed and I was out the door within 20 minutes. I will definitely buy from Becky Grissom at Toyota again! More

Great test drive,and Scott followed up monthly with promotions but did not stack us. Great explanation of all the car features but can't remember the name of the person. promotions but did not stack us. Great explanation of all the car features but can't remember the name of the person. More

I went in and told Dan exactly how much per month I could spend and what I was looking for. He worked hard to get me the financing I needed, at the price I needed. He gave me his cell phone number so I could spend and what I was looking for. He worked hard to get me the financing I needed, at the price I needed. He gave me his cell phone number so I could text and keep updated on the progress of my car. He was willing to answer my calls and texts whenever I sent them and was always friendly about it. He and the team were very efficient at completing my paperwork without making me feel pushed. I was able to ask lots of questions so I understood all of the terms of my financing. Everything felt very easy and respectful. More

I appreciated Steve taking the time to work up some options for me ahead of my appointment so that we could narrow down my choices. He made it easy for me. He is very patient and accommodating when i options for me ahead of my appointment so that we could narrow down my choices. He made it easy for me. He is very patient and accommodating when it comes to the test drives and related questions. He is knowledgeable of the vehicles and the comparisons to each other and past vehicles I have owned so that I could make an informed decision. I feel confident in my lease and know I will enjoy the car. The service is great at Toyota of Des Moines. All the features of the car were explained to me before I drove out of the big garage, and I know I can use all them for a great experience. Thanks! More

The reason why we choose the vehicle we did, was due to Dan. He guided to what we wanted and was not pushy--just helpful. Dan. He guided to what we wanted and was not pushy--just helpful. More