Toyota of Des Moines

Online Sales > 2019 Highlander I worked with JR from the online sales department for the purchase of a 2019 Highlander. I was shopping on a budget and had several requirements but h I worked with JR from the online sales department for the purchase of a 2019 Highlander. I was shopping on a budget and had several requirements but he was able to find just what I was looking for! It happened to be just before I was headed out of town too but the team worked hard complete the transaction before I left on vacation. We exchanged a lot of emails back and fourth over about 1 week as I talked with other dealerships but then once I arrived on site to complete the paper work I swear I was in and out in under an hour. They are so efficient! More

Cass is always helpful in the service department great to work with and very helpful anytime with any questions and always tries to work me into the schedule as soon as possible work with and very helpful anytime with any questions and always tries to work me into the schedule as soon as possible More

Quality Service Dept Excellent experience, as I was greeted immediately. I was in for an oil change, headlight was out and I thought alignment. They looked at my tires an Excellent experience, as I was greeted immediately. I was in for an oil change, headlight was out and I thought alignment. They looked at my tires and said it wasn't the alignment and simply balanced them. I appreciate the honesty. Ian was excellent! More

overall very pleasant Jennifer Cason was very helpful and courteous. Chad (sales manager) also great - 3rd time dealing with him and will certainly be back again. Would Jennifer Cason was very helpful and courteous. Chad (sales manager) also great - 3rd time dealing with him and will certainly be back again. Would have appreciated if they would have completed my fabric protection while I was waiting instead of now having to come back again (from Marshalltown) More

I was treated with respect. All questions were answered and no question was too small. Despite being late in the evening there was no attempt to rush me. Salesman was first class. and no question was too small. Despite being late in the evening there was no attempt to rush me. Salesman was first class. More

It was quick and got everything done that was needed. Very friendly and timely service. Very comfortable waiting area with snacks and drinks provided . Every employee that walked by said hello, very nice Very friendly and timely service. Very comfortable waiting area with snacks and drinks provided . Every employee that walked by said hello, very nice.....Love Toyota! More

Clean,organized, and professional. Very good experience. Steve Henigan has sold us several vehicles. Very knowledgeable and professional. Was very courteous and a pleasure to work with. experience. Steve Henigan has sold us several vehicles. Very knowledgeable and professional. Was very courteous and a pleasure to work with. More

Great service! My car was finished when I needed it to be and Justin was very friendly and helpful. Appreciated the ride to and from the mall while my car was being My car was finished when I needed it to be and Justin was very friendly and helpful. Appreciated the ride to and from the mall while my car was being serviced, which was fast and easy. Had a more extensive 90K service and could tell the difference after in how smoothly the car ran! More

Service Department is Excellent I brought in my car with a terrible tapping sound under the hood. I was quite sure that serious engine troubles and costs were in my near future. Mi I brought in my car with a terrible tapping sound under the hood. I was quite sure that serious engine troubles and costs were in my near future. Mike, my Service Manager for many years, assured me that they would discover the real issues and provide guidance soon. I got the call and the repair requirement news was factual, informative and felt cost effective. I really appreciate the talent at Toyota of Des Moines! Thank You, John Waldron More

Good Experience They did a fine job with CS. Friendly staff. Nice facilities and a great waiting area. The dealership is a great location with easy access to the In They did a fine job with CS. Friendly staff. Nice facilities and a great waiting area. The dealership is a great location with easy access to the Interstate. More