Toyota of Des Moines

Certified body work This was the first "test" of needing some work as a Certified vehicle and Toyota of Des Moines passed with flying colors. I got a free shuttle and ca This was the first "test" of needing some work as a Certified vehicle and Toyota of Des Moines passed with flying colors. I got a free shuttle and car wash to boot! Thanks! More

Above and Beyond After my routine maintenance was completed (15,000 check), I mentioned the small door on the lower left side no longer worked. The service rep went b After my routine maintenance was completed (15,000 check), I mentioned the small door on the lower left side no longer worked. The service rep went back and had it fixed when I was simply just asking if I needed to make a different type of appointment for that item. Awesome customer service. Thanks! More

Air bag replacement Service Dept. is always helpful in making appointments and getting you in and out in a reasonable time. Have never had a bad experience there. Thank y Service Dept. is always helpful in making appointments and getting you in and out in a reasonable time. Have never had a bad experience there. Thank you. More

Very efficient on both of our Corollas! Very efficient on my 2009 Toyota Corolla LE and also on my daughter's 2009 Toyota Corolla S. Both advisors informed us that all looked good. The wai Very efficient on my 2009 Toyota Corolla LE and also on my daughter's 2009 Toyota Corolla S. Both advisors informed us that all looked good. The wait in the lobby was only about one hour for both cars. Friday the 13th was a Good Experience for us at Toyota of Des Moines! More

The Way Service Should Be Called one afternoon and got an appointment the next morning. Pulled, was met immediately by a young man who got the service rep, who asked a few que Called one afternoon and got an appointment the next morning. Pulled, was met immediately by a young man who got the service rep, who asked a few questions, told me the price if the check found a need for further work. Went to the waiting area where I couldn't resist a free donut. Maybe half an hour later the service rep brought a print of the work completed and problem corrected. Went to the front desk and paid. Went to may car headed out and went home. All smooth and no problems. More

Brake Job! Toyota of Des Moines completed a "brake job" on my Camry and I believe they did an excellent job, The only issue I had was the amount of time I had to Toyota of Des Moines completed a "brake job" on my Camry and I believe they did an excellent job, The only issue I had was the amount of time I had to wait for the completion of the work. I wish they would have told me in advance that it will take 3-4 hours to fix the problem. More

Service was excellent Service was excellent with the exception of waiting to get the car after I paid the bill. For some reason I had what seemed like a 20 to 30 minute Service was excellent with the exception of waiting to get the car after I paid the bill. For some reason I had what seemed like a 20 to 30 minute wait to have the car driven up to the front for me to drive away. It's the first that has happened. More

Seth Rhoades Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so upset and Seth was so kind. I discovered the flat tire late on a Friday afternoon. Seth returned my call to the service department and explained all options available to me. My choice was new tires. Toyota was closing so he said he would be there on Saturday at 7:00am. By 10:30 Saturday morning i was on my way with new tires. Great Experience!! More

Regular check up Service was excellent. We were pleased that it was noticed that we needed a new battery and a new one was replaced with a coupon applied. Service was excellent. We were pleased that it was noticed that we needed a new battery and a new one was replaced with a coupon applied. More

Quick and easy trade-in of my Tundra for new Highlander Scott reached out to me since my lease was near end. He found a couple of vehicles we wanted to check out. All the paperwork was ready when we got b Scott reached out to me since my lease was near end. He found a couple of vehicles we wanted to check out. All the paperwork was ready when we got back from the test drives. As always, Scott made our visit quick and easy. He always takes great care of us, which is why we've been working with him for over 16 years.f The rest of the team too just as good care of us as Scott did. More