Toyota of Des Moines

It was very good experience. Toyota has very good customer service. Employees are very friendly. I will tell to my friends and family go to Toyota. Toyota of Des Moines is the best. customer service. Employees are very friendly. I will tell to my friends and family go to Toyota. Toyota of Des Moines is the best. More

Becky was wonderful to work with and everyone that helped us out was a pleasure. This was our first experience with Toyota and I would highly recommend this dealership and of course I love my new Toyota! us out was a pleasure. This was our first experience with Toyota and I would highly recommend this dealership and of course I love my new Toyota! More

My husband & I both felt we were treated with the utmost professionalism the three times we have purchased a Toyota car from this dealership. Mr. Godwin above & beyond in assisting with the paperwor utmost professionalism the three times we have purchased a Toyota car from this dealership. Mr. Godwin above & beyond in assisting with the paperwork and trade in of the most recent purchase. Mr. Ehmke also did the same with acquiring the financing needed. Both are very knowledgeable and experts at their jobs. We will recommend them to anyone seeking to make a car purchase in the future. We have also bought parts through the parts department & received very timely service as well. We will continue to buy vehicles with Toyota of DSM as long as we need them. Thanks to all of you. More

Derek immediately greeted me outside as I was checking out a vehicle. At his request, I explained to him that we were looking for a car which would be our second car for my wife. We had given her vehicl out a vehicle. At his request, I explained to him that we were looking for a car which would be our second car for my wife. We had given her vehicle to our daughter in Indiana, knowing they were struggling to make it with one vehicle and a family of five. I informed him that we did not want to spend beyond $20,000, and that I had looked at various used vehicles on their Internet website. I had narrowed it down to a red Prius, and he researched to show me two such vehicles which should have been in our price range. I saw the one which was lower priced than the other and was allowed to take it for a test drive so that my wife could see the vehicle. We both agreed that it appeared to be the type of vehicle in which we were interested, and it had been a couple of months since she had a car, so we needed to move on it. I called Derek and told him I would be bringing my wife with me on our return to the dealership, and that we definitely wanted to purchase the car. Although I was driving a leased Toyota Prius from a different dealership, one which was newer than the car we were planning to buy, it had several bells and whistles which the leased car did not have. After dealing with the financial manager, we were taken to the main offices, where a gentleman was able to explain the things about the car which I had not experienced previously. After he had done so, we brought the vehicle home, knowing that we would be receiving a phone call to bring the vehicle back for undercoating, etc. which we opted to purchase. In all, I think we accomplished what we wished to accomplish, and now both my wife and I will be driving a Toyota Prius. More

This is the third review I've given to you in the past 15 minutes. I'm tired of doing this, sorry to say. I do want to give Becky and the DSM dealership staff very high marks for their friendly, know past 15 minutes. I'm tired of doing this, sorry to say. I do want to give Becky and the DSM dealership staff very high marks for their friendly, knowledgeable service. The staff is very much a consideration ... perhaps the final one ... in our choice of a Toyota Camry. More

Wonderful buying experience! Hassle-free and Painless in every regard. Everyone was extremely friendly, helpful, knowledgeable and upfront. Totally new buying experience for me, stress-free. Have never e every regard. Everyone was extremely friendly, helpful, knowledgeable and upfront. Totally new buying experience for me, stress-free. Have never encountered such a great group of people who seemed to loved what they were doing and happy to help me. From start to finish was quick (hate spending hours in buying a car) and everyone dealing with me stayed late on a Saturday night.....smiles never left their faces nor was their any hurry, on their part, to take short cuts in getting me out the door. Our salesman, Derek was the best! Sensed total integrity, a fine man who we will buy more cars from in the future! Toyota of Des Moines has lifted the bar in the Auto Dealership world! More

I trust Mike and his team to always treat me fairly by recommending services needed to keep my car reliable yet they not over-sell. The repair is always done right the first time. Everyone is friendly an recommending services needed to keep my car reliable yet they not over-sell. The repair is always done right the first time. Everyone is friendly and courteous from the shuttle drivers to the office staff and folks who bring your car to you. During customer service training at my company, we were asked what companies we think have the best customer service. My answer was Apple & Toyota. The reasons I gave were: the quality of products, the fact that these companies stand behind their products and the employees are knowledgeable and have integrity. Mike has these qualities and he also takes the time to share his knowledge by explaining why a repair is necessary. More

The sales staff, in particular Steve Henigan and Maggie Rooney, were wonderful to work with. They listned to my concerns and did not pressure me in any way. I got the vehicle I wanted at a price I was ha Rooney, were wonderful to work with. They listned to my concerns and did not pressure me in any way. I got the vehicle I wanted at a price I was happy with. More

We enjoyed the time with Derek, he met us at the door with a friendly greeting. Derek was a good listener and wanted to know what our needs were for a car, because of Bert's back pain. He explained the with a friendly greeting. Derek was a good listener and wanted to know what our needs were for a car, because of Bert's back pain. He explained the Toyotas features, and said we could take a test drive. Derek said that he would like to find the perfect car for us, with the features both of us were interested in. The business deal went well. There was frustration from us when the boss or J P Morgan? was upsetting, because he seemed to be bullying or pressuring us to buy on the spot. More

I am very pleased with the two vehicles that we have bought and are leasing, associated through dealing with Steve Henigan. He was taking every possible opportunity there was to offer for me and my wife bought and are leasing, associated through dealing with Steve Henigan. He was taking every possible opportunity there was to offer for me and my wife to be able to get into our new truck and car. More