Toyota of Des Moines

Steve has worked with me several times AFTER the sale doing things that technically were not his resposibility. That BUILDS relationship and makes me believe that he will CONTINUE to service my auto need doing things that technically were not his resposibility. That BUILDS relationship and makes me believe that he will CONTINUE to service my auto needs into the future. The other thing that impresses me is that Steve contacts me in the early morning hours (I am a morning person) which means he puts MY NEEDS ahead of his own - RARE. He also is working with my daughter and son-in-law, and they are impressed with his efforts as well. More

My recent sales experience at Toyota of Des Moines was very smooth, timely, fair, and friendly. My salesman, Tim Immel, was and continues to be very helpful and responsive. I felt zero sales pressure fr very smooth, timely, fair, and friendly. My salesman, Tim Immel, was and continues to be very helpful and responsive. I felt zero sales pressure from Tim as he was relaxed and very easy to work with, which made the buying experience very nice. More

Took delivery of the vehicle Saturday morning, the delivery gentleman spent a good solid 30 minutes explaining the vehicle to the wife. I could only hear 1/2 but that was not the fault of the prese delivery gentleman spent a good solid 30 minutes explaining the vehicle to the wife. I could only hear 1/2 but that was not the fault of the presenter. I'm on O2 and it is too hard for me to get around. He wanted me to get in the car, but I told him no, to go ahead, so it is not his fault, he tried. He also added my wifes phone to the Blue Tooth and helped her get at least 1 number in her phone book. I thought I understood how to add my phone in. Tried to add my phone on Monday morning. Wasn't getting it, so I drove out to the dealership, walked into delivery, stood there for a minute and a gentleman, on his scheduled break, came out to see if he could help me. I'm sorry I took that time from him, but he wouldn't have it any other way. He showed me how to get started, I told him I could finish it and he set right there while I did it to make sure I was successful. A Gabus owned dealership that has come a long ways in customer service since my 1st visit in 1972 at the Ford store. I swore I'd never go inside another Gabus dealership, but my wife wanted a Highlander and I didn't want to drive to Ames. I'm glad I swallowed the prune and bought the Highlander. Seems like a very stable vehicle. More

My visit to the dealership was trouble free. I went to buy or lease a Sienna. I was unfamiliar with the lease process and how it worked. Steve Johnson was able to explain the process to us and got answe buy or lease a Sienna. I was unfamiliar with the lease process and how it worked. Steve Johnson was able to explain the process to us and got answers to a question we had that he didn't know for certain. We had a lot of questions. He was attentive, knowledgeable, polite and stayed available even while we with with the finance person. He made sure the van was clean inside and out for us. The man who showed us around the van was good, he linked our phones to the vehicle and even though we had had an older Sienna, he showed us things we hadn't known. Taking possession that day was a fun experience. The free oil changes were a pleasant suprise. Thank you Toyota. More

Our experience at Toyota of Des Moines far exceeded any customer service I have ever experienced. Rob was very friendly and efficient with our paperwork and explained everything completely. When we retur customer service I have ever experienced. Rob was very friendly and efficient with our paperwork and explained everything completely. When we returned to pick up our new Tacoma, everyone was very excited about our purchase (of course because it was a sale) but that is not the way if felt or came across. The "red carpet" service we recieved with our truck in the bay was impressive and the speed in which the crew did our Auto Armor was also very impressive. The team there is extremely cohesive and thorough! We LOVE our new Tacoma! Thank you very much for a flawless purchase! Lenny Houts Paul Golly More

Brandon McClatchey would be the sole reason why I would come back to this dealership. His customer sevice is unmatched. Please be sure he is recognized for his dedication to his work and his willingness come back to this dealership. His customer sevice is unmatched. Please be sure he is recognized for his dedication to his work and his willingness to make a car purchase an easy one. Thank you, Chris Brubaker More

The customer service was great. The sales person was very knowledgeable about the vehicle. The dealership had a great selection of vehicles to choose from and they had the exact make and model that we wanted knowledgeable about the vehicle. The dealership had a great selection of vehicles to choose from and they had the exact make and model that we wanted. We were able to settle on a fair price and we closed on the deal the very next day. I would recommend Toyota of Des Moines to anyone looking for a new or used car. More

Dan was friendly & knowledgeable. He was able to get the best deal that was fair to both parties. Also, the entire staff was ready and willing to assist. Joe was our Prius guru that really helped to learn best deal that was fair to both parties. Also, the entire staff was ready and willing to assist. Joe was our Prius guru that really helped to learn all that our new vehicle has to offer. He and Dan helped us become comfortable with the purchase and the use of our new vehicle. More

The people are very friendly and helpful where it counts---Service, and People. The only thing I can say and it is no reflection to the dealer ship. I just wish I knew how to get a car I want with counts---Service, and People. The only thing I can say and it is no reflection to the dealer ship. I just wish I knew how to get a car I want with out paying high interest rate. I just want to get a good interest rat for what I want. I'm starting out on my own. More

Got a quote from a different dealer in another state and that dealer was unable to give us the exact vehicle we wanted. Called Toyota of Des Moines and asked what price they could give us for the exact car that dealer was unable to give us the exact vehicle we wanted. Called Toyota of Des Moines and asked what price they could give us for the exact car we wanted. The price was better and it was the exact vehicle we wanted. Jeff Freed and then Brandon McClatchey worked with us via phone and email since we were out of state. The pickup was completely stress free since we had already decided on the price. All the features were explained to us before we left the dealership. Overall this was a very stress free experience despite being a major purchase. More