Toyota of Des Moines

Steve was very, very freindly and knowledgable about the vehicles we looked at. The Scion we bought was high priced but Steve really can't control that. Keep up the awesome customer service Steve. If I had vehicles we looked at. The Scion we bought was high priced but Steve really can't control that. Keep up the awesome customer service Steve. If I had a Toyota of Des Moines...Steve's Definately a keeper. Willard Lancaster More

No surprises !!!! Everything was as promised. Every No surprises !!!! Everything was as promised. Every service employee made us feel like we were old friends. A special thanks to Scott Je No surprises !!!! Everything was as promised. Every service employee made us feel like we were old friends. A special thanks to Scott Jenkins for his work and patience with us northerners !!! The trade quote was adhered to...The condition of our purchase vehicle was accurate. More

A.J. Shindler was AWESOME, worked with me via phone for about 2 weeks, KEPT ALL OF HIS PROMISES TO ME!! Most dealerships tell you what you WANT TO HEAR, then when you get there it is totally different. I about 2 weeks, KEPT ALL OF HIS PROMISES TO ME!! Most dealerships tell you what you WANT TO HEAR, then when you get there it is totally different. I was amazed at the one difference...the end, when you get your vehicle detailed it is parked in a warm garage, there is a person who actually goes over everything in the car so you don't drive off not knowing, fumbling around to make things work. This is my 3rd NEW CAR purchase and THE FIRST TIME the keys weren't thrown to me and a goodbye! This aspect of how Toyota does this is a valuable asset to the purchase experience. A.J. Shindler was: Patient, kind, always prompt at answering my on going phone contacts, very professional while being down to earth (A rare combination), made the numbers work out as I specified and not a penny beyond! A.J. was very well dressed, well spoken, and courteous...always! He did provide me 100R% high quality salesmanship! Christine Young Dion More

i love my new car. i will be happy with the free servicing i will receive including the road side service if i run into trouble. steve gave me a very extensive look at all things under the hood, in servicing i will receive including the road side service if i run into trouble. steve gave me a very extensive look at all things under the hood, in the trunk and inside the car. his cool was awesome when i made a very bad mistake while on my test drive. after the sale finalization and before driving away with my new "peace of mind" all of the dash components were gone over thoroughly with me. thank you for the good experience. More

I was looking for a pickup or suv so I got on the internet and was checking out all the deaerships and came across toyota of Des Moines and seen a 2001 explorer that I thought might be in my payment internet and was checking out all the deaerships and came across toyota of Des Moines and seen a 2001 explorer that I thought might be in my payment range, I emailed Tom and realy didnt think I could afford the payments but Tom insured me he thought I could be in the range we spoke about,Tom said come in and look at it so my wife and I came in the next day and Tom was not in so he let me test drive it I believe on monday I fell in love with it and we did some paper work on it and I called Vince on tuesday and said we were approved and got a better rate then the night before putting us where we needed to be, We came in about 645pm and sigbed the paper work with the finance department and drove my suv that night. I also traded my 95 ranger in that had 211833 miles on it which was very centamental to me because I bought it from my father who recently passed away in august and they gave me a very very good price for it not knowing how much the truck meant to me.But I am vey happy with my new explorer andcould not be any happier, thank you vey much Tom Vince and Toyota of Des Moines, Thabk you Steve Sloan More

I used CarBargains.com to negotiate with 10 dealers in central Iowa to find the best price on a 2011 Highlander SE AWD. Based on research I had done, I received the best price available within $100 in ou central Iowa to find the best price on a 2011 Highlander SE AWD. Based on research I had done, I received the best price available within $100 in our area for recent sales. Toyota of Des Moines had the best quote bid. (The highest bid was over $800 higher) I called the dealership on a Wednesday to inquire that they still had the exact Highlander we wanted. Scott Jenkins worked with me on the deal. Scott called back a short time later and indicated they did and we confirmed the CarBargains.com price over the phone then. He was very professional, polite and easy to work with. We setup a time on Friday to look at the vehicle and test drive it. Scott offered us what CarBargains indicated our trade-in was worth - no haggling or hassle. We then set an appointment on Saturday afternoon to pick up the Highlander. Larry Middleton in finance was helpful, too. He was able to locate us a loan at a lower rate than the rock bottom credit union offer we had - plus we got to keep the rebate! Scott gave us a tour of the dealership and answered all our questions. This was the best car buying experience ever! We love our new Highlander and look forward to receiving more great service from Toyota of Des Moines! More

William was fantastic to work with. He is very knowledgeable about Toyota vehicles and was able to answer all of our questions. we loved that he is a straight shooter so we never felt uneasy work knowledgeable about Toyota vehicles and was able to answer all of our questions. we loved that he is a straight shooter so we never felt uneasy working with him. We got a fair deal on our trade in. We'll be back! More

This is the third time we've worked with Ken and have purchased a vehicle each of those times. We always find Ken to be knowledgeable of Toyota vehicles, thorough, and treats his customers with respect. purchased a vehicle each of those times. We always find Ken to be knowledgeable of Toyota vehicles, thorough, and treats his customers with respect. We couldn't be more pleased with Ken and the Toyota family in our past experience and our new purchase. More

Shane was great to work with. He was knowledgable about both vehicles we test drove and gave us honest opinions that helped in our decision process. He made sure that we were comfortable with our decision both vehicles we test drove and gave us honest opinions that helped in our decision process. He made sure that we were comfortable with our decision and that we knew all of the next steps in the process. Greg in finance was also very helpful during financing and the paperwork process. JD in the vehicle delivery was great. He explained all of the technology in my new Highlander in a way that I could understand. He also let me know I could call whenever I had a question about my vehicle. Overall Excellent experience with everyone involved in the purchase of my Highlander. I am very happy with my new vehicle and will recommend Toyota of Des Moines to friends and family. More

The first contact was a little shaky but the professionalism and friendliness more that made up for it. I will definitely return. Some of the reasons my experience was a pleasant experience are professionalism and friendliness more that made up for it. I will definitely return. Some of the reasons my experience was a pleasant experience are 1.) Even though we started out shaky on the customer service, every effort was made to accomodate me and my needs. 2.) In over 35 years of buying cars, I've never had a dealer have someone take the time to make sure I understood the operations of the car upon purchase. 3.) The Sales associate was knowledgable and friendly and didn't try any of the shady games I've encountered at some other dealers. 4. Even though there was short supply of Prius's available, I didn't feel pressured by the sales associate. 5.) Once I decided on the vehicle I wanted, everyone made an effort to make the purchase as easy and pleasant as possible. 6.) Everyone I encountered seemed to be open and truly wanted to help, even the finance man (Jeff) More