Toyota of Des Moines

Seamless! Our deal (which included a trade-in) was seamless. We were very happy with the service and personnel. The explanation of the bells and whistles of o Our deal (which included a trade-in) was seamless. We were very happy with the service and personnel. The explanation of the bells and whistles of our new vehicle was much appreciated! More

Great car-buying experience Bob Staley was great to work with; this was the single best car-buying experience of my lifetime. Everyone was friendly, professional, courteous and, Bob Staley was great to work with; this was the single best car-buying experience of my lifetime. Everyone was friendly, professional, courteous and, importantly, honest. More

Thourough and helpful but pushy and not personal. Todd and the rest of the staff at the dealership were very helpful in answering all of my questions. However, my car has 5 chips in the hood that were Todd and the rest of the staff at the dealership were very helpful in answering all of my questions. However, my car has 5 chips in the hood that were either over looked during inspection they were hoping I didn't see and were going to sell it to me that way anyway. I also talked to Todd on the phone on a Thursday, after stopping to see him 3 times with multiple phone conversations. I understand that he sees and talks to many people, but to me, part of his job is remembering his clients. Particularly those purchase a $30,000 car from him. I told him on Thursday that I would like a spoiler on my car before I picked it up. This was labor day weekend and he said it would be done on Saturday. I debated on whether to stay in town because I really wanted to pick up my car but ended up going out of town for the weekend. By Saturday afternoon, I had not heard from him so I gave him a call. Not only was my car not ready, but he didn't even remember that he was supposed to put an aftermarket part on it or what that part was. Since I wasn't in town, this wasn't as big of a deal. However, if I would have stayed in town and my car was not finished, that might have been a deal breaker. This was not very professional and very disappointing. The other comment I would like to make is that you should not force or pressure your clients into giving you an "excellent" rating. I did already speak to someone on the phone about the car not being ready issue but that still doesn't give you the right to try to change my rating just for your better stats. Your rating went down specifically because I was asked 5 times to rate you "excellent" or not to fill out the survey. You need honest feedback to improve your employees, which I think could use just a bit of improvement, but who couldn't. More

Had a great expierence Bob Staley was awesome! He sold me the perfect car. I love my new Rav4. As soon as I pulled in the parking lot he was there to greet me. I was happy w Bob Staley was awesome! He sold me the perfect car. I love my new Rav4. As soon as I pulled in the parking lot he was there to greet me. I was happy with the trade in. He have me a good price for my old car. More

Good customer service and good deal Lee was very friendly and answered all of my questions patiently. It was a pleasure to work with him through the lease agreements despite some headwin Lee was very friendly and answered all of my questions patiently. It was a pleasure to work with him through the lease agreements despite some headwinds. Ended up with a good deal and a great car! More

Service that matches the product! Responsive & knowledgeable assistance in purchasing a new vehicle. Efficient & customer-focused service. I have worked with this dealership for almost Responsive & knowledgeable assistance in purchasing a new vehicle. Efficient & customer-focused service. I have worked with this dealership for almost 30 years and both the products and the service keep me coming back. More

Excellent experience Sales guy great and easy to talk to. He ran a lot of payment scenarios for us to help us determine what we could afford. The entire experience was pai Sales guy great and easy to talk to. He ran a lot of payment scenarios for us to help us determine what we could afford. The entire experience was painless. More

NEW RAV4 OVERALL EVERYTHING WAS GREAT. I DID HAVE TO WAIT FOR MY CAR OVER 3 WEEKS. THAT IS A NEG. SERVICE DEPT WAS GREAT ON EXPLAINING OFF THE FEATURES OF MY C OVERALL EVERYTHING WAS GREAT. I DID HAVE TO WAIT FOR MY CAR OVER 3 WEEKS. THAT IS A NEG. SERVICE DEPT WAS GREAT ON EXPLAINING OFF THE FEATURES OF MY CAR. More

Fantastic Second new camry couldn't decide what car I wanted, Rob took the time to run the numbers on the different cars was very patient no pressure ever. From Second new camry couldn't decide what car I wanted, Rob took the time to run the numbers on the different cars was very patient no pressure ever. From the start till I drove off in my new car everyone I was in contact with was fantastic! Thanks to all More

Totally Awesome!!! Charlie kept us informed about the arrival date of the Tundra. We have had Toyota's for a long time and love them. Very friendly and knowledgeable. Charlie kept us informed about the arrival date of the Tundra. We have had Toyota's for a long time and love them. Very friendly and knowledgeable. We would recommend using this dealership when purchasing a new or used vehicle and ask for Charlie Colosimo. Had a blast More