Toyota of Des Moines

Positive car purchasing experience! We really appreciate all of the help that Bob Link has given us. In the last year he has helped us purchase two vehicles on short notice after our c We really appreciate all of the help that Bob Link has given us. In the last year he has helped us purchase two vehicles on short notice after our cars ere totaled in accidents. He listened to our needs, and looked to find cars that fit our budget and our needs. Pete was great at explaining our options as to warranties available to us and the pluses of each. Thanks for all of the great service. More

Best experience buying a car! Toyota of Des Moines blew us away with their amazing customer service! Will definitely be going back in the future. Their service from sales to financ Toyota of Des Moines blew us away with their amazing customer service! Will definitely be going back in the future. Their service from sales to finance and even leaving the dealership made us feel very comfortable with our purchase! More

Excellent Purchase Experience Ken, Chad and Mike were great to work with. Friendly, knowledgeable and patient. I wouldn't hesitate recommending Toyota of Des Moines to anyone in t Ken, Chad and Mike were great to work with. Friendly, knowledgeable and patient. I wouldn't hesitate recommending Toyota of Des Moines to anyone in the market for a different vehicle. More

Ease of purchase Shane and Dallas made our purchase of a 2017 Corolla SE pretty simple. They had the price and financing down to where we felt comfortable making our n Shane and Dallas made our purchase of a 2017 Corolla SE pretty simple. They had the price and financing down to where we felt comfortable making our new car choice. The gentleman that assisted my wife in showing her the features of her new Corolla was top notch. We will definitely recommend and purchase from here again. More

Excellent, fast service! Scott was informative and ensured that I was not only getting the best deal, but also one that is appropriate for my needs. I appreciate that he was a Scott was informative and ensured that I was not only getting the best deal, but also one that is appropriate for my needs. I appreciate that he was available via text, phone, email and fax so I could submit my loan documents conveniently from home. Overall friendly staff and amazing service. More

No deal I sought out the purchase of a new Toyota recently- as a Des Moines resident, I gave Toyota of DSM the first look; but I did reach out to Ames and Oma I sought out the purchase of a new Toyota recently- as a Des Moines resident, I gave Toyota of DSM the first look; but I did reach out to Ames and Omaha dealers to ensure I would get the best deal. The best deal for me - was elsewhere. With the Toyota of DSM dealer, my initial price offer was rejected- as I was told by the internet salesperson, "we would lose thousands of dollars". My offer was appx 15% off MSRP- A good deal I thought, and completely reasonable. As we later negotiated, we got closer to this amount. I ultimately chose another dealer because: their Internet sales person was straightforward; understood the importance of price; stayed in constant, reasonable communication and did not break off communication at any point; and understood he may get a customer for life as a result of this transaction. adfitiinally, sales mgmt valued my business. And, most important to me; I got the deal I was looking for. I gave the Des Moines dealership one star, as I have test driven a few vehicles there and the sales person at that time was pleasant, and the vehicle was clean. More

First time leasing It is my first time dealing with leasing, and Steve Henigan, did a great job explaining me details about it, and very helpful to clarify all my concer It is my first time dealing with leasing, and Steve Henigan, did a great job explaining me details about it, and very helpful to clarify all my concerns and questions. Thanks for everything and keep it up with the great job and great Toyota cars. Marcos Fujita More

Efficient, Friendly Service I was in and out with a new car within an hour. They were extremely efficient, answered questions effectively, and valued my opinion on what I was loo I was in and out with a new car within an hour. They were extremely efficient, answered questions effectively, and valued my opinion on what I was looking for. Overall, it was a very stress free experience and they were well prepared More

I love my both of my Toyota vehicles BUT service....BAD I own two Toyota vehicles that I purchased from this dealership. Both vehicles have been at the service department for routine maintenance. I have had I own two Toyota vehicles that I purchased from this dealership. Both vehicles have been at the service department for routine maintenance. I have had terrible issues with this service department on both vehicles. 1. Toyota Tacoma. I have scheduled the 35,000 mile, 40,000 mile, and 45,000 mile maintenance on my truck ahead of time. According to the manufacturers recommendations the service department is supposed to inspect the four wheel drive system and change the fluids. After scheduling this service 3 times they have failed to complete the work each time. I make sure to speak with them before hand and say I WANT YOU TO DO THE 4 WHEEL DRIVE MAINTENANCE and they agree. When I get my truck back they have completed an oil change and rotated the tires. That's it.....UNBELIEVABLE. I can't trust the service department to complete the work I have REPEATEDLY ASKED THEM TO COMPLETE. WASTE OF TIME! My truck now has 50+ thousand miles on it and the 4 wheel drive system has never been inspected. Why do I waste my time making these appointments? 2. Toyota Camry. I have had what I believe are too many quirky issues with this vehicle. The passenger seat belt alarm goes off when no one is sitting in the passenger seat. I have taken the car in to this service department 3 times and complained of this issue. They can't reproduce the issue so they never fix anything. I took my Camry to this service department to get the oil changed and they gave me my car back with a huge dent in the side. They did end up fixing the dent free of charge but not after denying any responsibility for the dent. I just had an incident with this car where the engine suddenly starting running rough and died on me. I immediately took it to the dealership and they "found a code". The issue is the weather was cold and there was too much fuel but no repairs are recommended. I purchased this car brand new in 2012 its been driven in much colder weather and NEVER had an issue where the engine died. I'm happy that they aren't charging me for "extra" repairs but I'm not happy that they can never diagnose and fix an issue. I am still driving a car that has a seat belt warning driving me nuts and now an engine that dies in cold weather. I love my Toyota vehicles but this service department has me seriously thinking about not staying loyal to this brand. The warranty on these vehicles is much worse than competitors and I have never had such a terrible string of experiences with a service department. I have absolutely no faith in the capability of this service department. I have held off on making a bad review for this service department for a long time. I kept thinking that I was just having bad luck but visit after visit after visit is a disappointment. Justin Madison is the service rep that handles most of my visits. I have always had good experience with Justin but the work that is being completed at this dealership is BAD. I don't believe Justin is to blame. More

Fantastic Experience David did an amazing job finding me the car that I wanted, and he made sure to get me the best price possible! I would highly suggest working with him David did an amazing job finding me the car that I wanted, and he made sure to get me the best price possible! I would highly suggest working with him! More