Toyota of Des Moines

no sales rep. pressure since the beginning when I met the sales rep. Brena she was very helpful, she answered all my question and best of all I didn't feel harassed (any since the beginning when I met the sales rep. Brena she was very helpful, she answered all my question and best of all I didn't feel harassed (any salesperson in any dealership would do that just make the sale) it was nice to buy a car at Toyota of Des Moines. More

Enjoyable Experience This dealership had no pressure and answered all of my questions honestly. They were easy to work with and made the process smooth and painless. I wou This dealership had no pressure and answered all of my questions honestly. They were easy to work with and made the process smooth and painless. I would recommend this dealership to anyone looking to buy a car. They went above my expectations to make sure I got the right care for me at the right price. Shane was great to work with and I would recommend him personally to anyone looking to buy. He was friendly and answered my questions but also made the process easy and efficient. More

Great dealer! Shane is one of the best dealers we have ever met(may be I should remove the word "one of"). He is so efficient, friendly, and shows great care about Shane is one of the best dealers we have ever met(may be I should remove the word "one of"). He is so efficient, friendly, and shows great care about your needs. We had a great experience with him as well as the Toyota of Des Moines! Highly recommended! More

Easy car buying experience. Shane contacted me via email about a car I had looked at on their website. I replied back saying I'd come in to look at it around a certain time, so Shane contacted me via email about a car I had looked at on their website. I replied back saying I'd come in to look at it around a certain time, so didn't really set up an appoint. Just so happened that I said I'd come in during one of their meetings. The lady at the desk had no issue of pulling him out of the meeting even though I said I was fine just walking around the lot to find the car and that I didn't actually have an appointment. During the test drive there was no set route or time limit. Which I did appreciate but didn't abuse. They looked at my trade in and gave (to me at least) a far value and also came back with a price well below what was posted on the internet. Even the loan for the care came in lower then what I had found on the internet before going in. There where some issues with the car that we actually didn't hash out. The windshield had a crack spidering out from the rearview mirror and one of the back doors wouldn't open. But after signing pretty much all the paperwork for the loan he swung in and said they would be getting those things fixed. Which they did at no extra charge....for things that in my mind they could have said we didn't negotiate that and you bought it as is. So that was great. But for full disclosure I did buy a used VW Jetta TDI from them. It hadn't been on their lot for long as it wasn't there less then a month ago. As of this writing VW hasn't announced their fix for the emission issues with this vehicle so I do not know if this played an influence on anything or not. All being said things went so well I feel a little guilty not buying buying a Toyota and several years from now when I need another vehicle this experience will have me looking at this dealership again. More

Very professional I worked with Josh Harris and Larry in finance. Both were knowledgeable and accommodating and I would definitely recommend both. The whole process we I worked with Josh Harris and Larry in finance. Both were knowledgeable and accommodating and I would definitely recommend both. The whole process went smoothly. More

Our experience with Toyota of Des Moines The sales people were friendly and very knowledgeable about their products. They were not pushing and worked together to help us find the right vehic The sales people were friendly and very knowledgeable about their products. They were not pushing and worked together to help us find the right vehicle. More

answered my questions,knowledgable, friendly Charlie Colosimo made buying my new car easy. All the staff was friendly and keep things moving. What questions I had were answered in a way I could Charlie Colosimo made buying my new car easy. All the staff was friendly and keep things moving. What questions I had were answered in a way I could understand. More

It went very well, everyone was friendly. From when I got there, the front desk lady was very helpful. She introducted me to Mr Vasquez, the sales rep to the credit rep and the one explaining From when I got there, the front desk lady was very helpful. She introducted me to Mr Vasquez, the sales rep to the credit rep and the one explaining my car. I now have 41 miles on my car and looking forwarnd to many more. More

Low stress, comfortable experience. This dealership is unbelievable. The customer feels special here. The staff makes you feel valued. Every staff person knows the meaning of excellent c This dealership is unbelievable. The customer feels special here. The staff makes you feel valued. Every staff person knows the meaning of excellent customer service. More

A+ Customer Service My experience buying a new car was made easier with the communication and knowledge my salesperson offered. Buying vs. leasing was well explained wit My experience buying a new car was made easier with the communication and knowledge my salesperson offered. Buying vs. leasing was well explained without pressure. More