Toyota of Des Moines

I was satisfied, but it took more than 3.5hrs at the dealership to get the "best" price. This was a little unexpected, as we had been communicating via email prior to this. The new car sales manager/f dealership to get the "best" price. This was a little unexpected, as we had been communicating via email prior to this. The new car sales manager/finance manager quickly jumped to the conclusion that the research I had completed prior to coming to the dealership was being used to question his integrity. Not sure if this was a negotiation tactic, but I was under impressed with his emotionally driven response. I did appreciate their thorough knowledge of the car and its features. It solidfied the reasons why we were interested in the car in the first place. After the agreed price was established, the customer service was excellent. More

What i enjoyed most ablout the experience was we had a price point in mind and we were not shown cars out of that range. Brandon was exceptional as our sales person, patient and eager to meet our needs. price point in mind and we were not shown cars out of that range. Brandon was exceptional as our sales person, patient and eager to meet our needs. We had appointments and Brandon was there on time with our cars waiting for test drives. The finance manager in the used cars explained very well the fine points of financing to my daughter and her first car purchase. The showroom was clean and the car lot very organized. When we picked up the car it was a very nice touch having Joe show my wife all the instuments and how to use all the buttons on our 09 Corolla. Very good experience. More

This is the second car we have purchased here. Steve is a very easy sales person to work with, Price of my 2007 camry was fair and the incentive to purchase the new car was great. I will return again in a very easy sales person to work with, Price of my 2007 camry was fair and the incentive to purchase the new car was great. I will return again in 2 to 3 years for our next car. The extra effort shown near closing time was great. Just a great place to work with. Thanks More

Vinnie was so helpful today. He was very professional yet friendly. He even walked us around the lot when it was pouring rain. We explained exactly what we expected and he found exactly what we wanted. He is friendly. He even walked us around the lot when it was pouring rain. We explained exactly what we expected and he found exactly what we wanted. He is the reason we are repeat customers and will continue to be Toyota of Des Moines customers. Thank you Vinnie for helping us find the Toyota Camry. Thank you, The Kouang Family More

Jim Fisher greated us professionally, took time to carefully assess our interests and then showed us appropriately matched vehicles. He provided good answers. Followed up timely, well to complete the carefully assess our interests and then showed us appropriately matched vehicles. He provided good answers. Followed up timely, well to complete the deal. Clean, well kept dealership, fair price and the dealer took time to find us decent options/preferred options for financing. More

Bought a new Highlander. Everything was very smooth and the help was excellent. Steve was very helpful and seemed knowledgable. I will recommend Toyota of Des Moines to my friends. Enjoyed my experien the help was excellent. Steve was very helpful and seemed knowledgable. I will recommend Toyota of Des Moines to my friends. Enjoyed my experience and we love the car. Thanks Geoff More

Steve has worked with me several times AFTER the sale doing things that technically were not his resposibility. That BUILDS relationship and makes me believe that he will CONTINUE to service my auto need doing things that technically were not his resposibility. That BUILDS relationship and makes me believe that he will CONTINUE to service my auto needs into the future. The other thing that impresses me is that Steve contacts me in the early morning hours (I am a morning person) which means he puts MY NEEDS ahead of his own - RARE. He also is working with my daughter and son-in-law, and they are impressed with his efforts as well. More

My recent sales experience at Toyota of Des Moines was very smooth, timely, fair, and friendly. My salesman, Tim Immel, was and continues to be very helpful and responsive. I felt zero sales pressure fr very smooth, timely, fair, and friendly. My salesman, Tim Immel, was and continues to be very helpful and responsive. I felt zero sales pressure from Tim as he was relaxed and very easy to work with, which made the buying experience very nice. More

Took delivery of the vehicle Saturday morning, the delivery gentleman spent a good solid 30 minutes explaining the vehicle to the wife. I could only hear 1/2 but that was not the fault of the prese delivery gentleman spent a good solid 30 minutes explaining the vehicle to the wife. I could only hear 1/2 but that was not the fault of the presenter. I'm on O2 and it is too hard for me to get around. He wanted me to get in the car, but I told him no, to go ahead, so it is not his fault, he tried. He also added my wifes phone to the Blue Tooth and helped her get at least 1 number in her phone book. I thought I understood how to add my phone in. Tried to add my phone on Monday morning. Wasn't getting it, so I drove out to the dealership, walked into delivery, stood there for a minute and a gentleman, on his scheduled break, came out to see if he could help me. I'm sorry I took that time from him, but he wouldn't have it any other way. He showed me how to get started, I told him I could finish it and he set right there while I did it to make sure I was successful. A Gabus owned dealership that has come a long ways in customer service since my 1st visit in 1972 at the Ford store. I swore I'd never go inside another Gabus dealership, but my wife wanted a Highlander and I didn't want to drive to Ames. I'm glad I swallowed the prune and bought the Highlander. Seems like a very stable vehicle. More

My visit to the dealership was trouble free. I went to buy or lease a Sienna. I was unfamiliar with the lease process and how it worked. Steve Johnson was able to explain the process to us and got answe buy or lease a Sienna. I was unfamiliar with the lease process and how it worked. Steve Johnson was able to explain the process to us and got answers to a question we had that he didn't know for certain. We had a lot of questions. He was attentive, knowledgeable, polite and stayed available even while we with with the finance person. He made sure the van was clean inside and out for us. The man who showed us around the van was good, he linked our phones to the vehicle and even though we had had an older Sienna, he showed us things we hadn't known. Taking possession that day was a fun experience. The free oil changes were a pleasant suprise. Thank you Toyota. More