Toyota of Des Moines

Very helpful Gordon was very helpful. He answered all of our questions without any high pressure sales pitch. When the dealership didn't have the color car that Gordon was very helpful. He answered all of our questions without any high pressure sales pitch. When the dealership didn't have the color car that I wanted, he found one at another dealership right away and made it happen. More

Recall for air bags I have never been treated badly by the service department - they are always courteous and very helpful even though they have been extremely busy. I a I have never been treated badly by the service department - they are always courteous and very helpful even though they have been extremely busy. I am always impressed by the polite and helpful manner of those that I have dealt with. More

Went smoothly Was there for 30000check up oil and tires, wanted to look at showroom do asked if they would text when done which they did . Only complaint is comple Was there for 30000check up oil and tires, wanted to look at showroom do asked if they would text when done which they did . Only complaint is complementary car was expires it was snowing and cold so no need to wash I live far so not easy to take advantage I have many expired washes I wish I could use. More

Recall for air bag We were promptly given an appointment. The air bag was replaced quickly. I had a question after we returned home and the service department responde We were promptly given an appointment. The air bag was replaced quickly. I had a question after we returned home and the service department responded right away and answered my question. More

Oil change with no appointment I had just got back in town the day before and my change oil light came on just outside of Nashville Tenn.. I came to Toyota of Des Moines the next da I had just got back in town the day before and my change oil light came on just outside of Nashville Tenn.. I came to Toyota of Des Moines the next day and didn't have an appointment but they got me in and out within an hour. Awesome job! More

So quick and easy With help from Steve, I was approved, had all my questions answered, and had all the info I asked for before I even stepped on the lot. Once I did get With help from Steve, I was approved, had all my questions answered, and had all the info I asked for before I even stepped on the lot. Once I did get to the dealership, everyone I spoke with was very friendly and helpful. Test drive was great, and since most of the paperwork and such was started before I got there, the whole deal was complete in about an hour and I was leaving in my new SUV! Before leaving, they made sure I knew how to operate all the tech stuff, and answered any last minute questions I had. Thank you so much for making this experience great and so easy!! :) More

Did a great job as always I trust them, Scott Hampe does a great job and why we keep using him. He directed us into the right vehicle for our needs I trust them, Scott Hampe does a great job and why we keep using him. He directed us into the right vehicle for our needs More

Very good experience. Staff was attentive and helpful and willing to work with me. Easy and seemless. The only thing I would have hoped for additionally is that whe Staff was attentive and helpful and willing to work with me. Easy and seemless. The only thing I would have hoped for additionally is that when my sales guy lead me into the finance office, that it wouldn’t have been the last time I saw him- that was the last time I saw him. It would have really gone a long way to get one more personal touch and thank you from the sales person to just know I was not a mere “number” or commission. He was very friendly and attentive - but without that closure of “thank you” from him and a “please let me now if you ever need anything and I’ll be happy to help you”- it really felt incomplete. I do realize it was the end of the day, but would have really topped it off if he wouldn’t have saw it through. I really appreciate the help and composure of everyone. Thank you! More

Fast service with appointment Total wait time was only 30 minutes for my oil change. This was much shorter than the wait time at other dealerships we have used for our other vehic Total wait time was only 30 minutes for my oil change. This was much shorter than the wait time at other dealerships we have used for our other vehicles. More

Service: oil change/tire roatation Service was started at appointed time and completed in a timely manner. I requested 'service required warning' be reset and check air pressure in spar Service was started at appointed time and completed in a timely manner. I requested 'service required warning' be reset and check air pressure in spare and add if necessary. More