Toyota of Des Moines

Difficult to get an appointment I wanted a simple preventive maintenance appointment, but it was very difficult to get an appointment. Could be a good thing because they have a rock I wanted a simple preventive maintenance appointment, but it was very difficult to get an appointment. Could be a good thing because they have a rock solid shop and lots of customers or a bad thing because they can't keep good help. The people that I spoke with were great. Professional, polite, efficient. More

warranty work They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service to me. And my original salesman almost always greets me when I'm there. More

Excellent Experience This is the third new vehicle we have purchased from Toyota of Des Moines in the last five years, the latest a Corolla to serve as our second car. This is the third new vehicle we have purchased from Toyota of Des Moines in the last five years, the latest a Corolla to serve as our second car. We have been pleased with each visit and appreciate the absence of high pressure sales tactics. The young man that went over the features of our car before we drove off (I believe his name was Spencer) was extremely friendly and very enthusiastic about his job, that was an enjoyable experience as well. We live just a few miles from the dealership which has been very convenient to have our vehicles serviced. So far we have only used your service department for our 2016 Highlander and have had positive experiences. More

Excellent Experience My experience with Toyota of Des Moines was excellent!!! From the moment we walked in the door, our sales associate, Aaron Christianson, was very help My experience with Toyota of Des Moines was excellent!!! From the moment we walked in the door, our sales associate, Aaron Christianson, was very helpful and patient through the process. He checked in with us and explained to us what was happening with each step of the process and met us at the delivery of our vehicle right before we left. I would recommend this place to all of my family and friends. #ToyotaCustomer4Life More

Wonderful Experience Derrick was personable and made us comfortable. He is easy going and answered all our questions. Derrick ranks right up there with the best sal Derrick was personable and made us comfortable. He is easy going and answered all our questions. Derrick ranks right up there with the best sales people we have dealt with. Marcy made the paperwork part of the process fun. She has a good sense of humor, and is very precise. Spencer was very clear in his explanation of how the car works. We never felt that he was just doing his job, but was having fun doing it. Smart young man!! More

Timely, efficient service As usual, the service representative, Ian Davis, was consistently reliable and provided excellent service as did the service staff, and the service wa As usual, the service representative, Ian Davis, was consistently reliable and provided excellent service as did the service staff, and the service was provided in a timely manner. More

Very attentive employees All employees checked on me to be sure I was being helped in a timely manner. They made sure that I received my car and the estimate I requested. Al All employees checked on me to be sure I was being helped in a timely manner. They made sure that I received my car and the estimate I requested. Although I will not get the work done on my car as it is too expensive, he did provide me with options. More

Good people to work with. They worked with us. A win win. We tried this dealership a few years ago and it didn’t work out. But we decided to try Toyota of Des Moines again and They worked with us. A win win. We tried this dealership a few years ago and it didn’t work out. But we decided to try Toyota of Des Moines again and they had what we were looking for. More

courteous, prompt, efficient I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficien I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficiently, knew exactly what I needed done, and asked if I would wait or needed a lift. He said the work would take about two hours, so I decided to wait. I enjoyed a complimentary tea and some reading in the waiting lounge. In an hour and twenty minutes Justin came to say the work was done. I also got a complimentary car wash. Very satisfactory experience altogether. More

Went for 1st time oil change on used 2010 FJ Crusier 1st Time going to a Toyota dealer, went to have Oil Changed & Tires Rotated. Very Friendly Workers who got me thru the process...Also found 3 recalls 1st Time going to a Toyota dealer, went to have Oil Changed & Tires Rotated. Very Friendly Workers who got me thru the process...Also found 3 recalls I knew nothing about, made appointment to have those taken care of...Price for Oil Change about same as Jiffy Lube or Midas! More