Toyota of Des Moines

Routine service They were very thorough and explained what they did. They took me right away and didn’t have to wait long in the waiting room. The waiting area was c They were very thorough and explained what they did. They took me right away and didn’t have to wait long in the waiting room. The waiting area was clean More

Good service overall The work and communication with the servicing was good. Waited quite a while for a scheduled oil change. Woman at check-out desk was not friendly at The work and communication with the servicing was good. Waited quite a while for a scheduled oil change. Woman at check-out desk was not friendly at all. Otherwise no problems and good service. More

Trust This Dealer Toyota is top notch in sales and service. Always respectful and helpful. After buying a used car recently and key fob battery going dead I drove to Toyota is top notch in sales and service. Always respectful and helpful. After buying a used car recently and key fob battery going dead I drove to dealer and they quickly replaced battery in the key fob for me. Sales person also called me after the sale to see if I had any additional questions and to call him if I had any. Bob sold me on the car but as he was in training the next day Erick completed the sale with me...Seemless transaction. Thanks Guys! More

Excellent dealership JR Hickenbottom was the salesperson, Jonathan Ewing who wrote up the purchase agreement and Miles who showed us various aspects of the car are all exc JR Hickenbottom was the salesperson, Jonathan Ewing who wrote up the purchase agreement and Miles who showed us various aspects of the car are all excellent employees. I would recommend this dealership to anyone. More

Service was good! I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedicatio I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedication to service and customers needs. More

Corolla 2016 I was coming in for a brand new Toyota Corolla and they had me just look at the certified ones and the perfect car had just came on the lot in time fo I was coming in for a brand new Toyota Corolla and they had me just look at the certified ones and the perfect car had just came on the lot in time for me to leave with it and I got a great deal More

Steve Henigan is The Man, The Myth The Legend Steve was very helpful when we went into see him to help us find a Tacoma. We ended up ordering a 19 Tacoma Pro. He was very helpful through the whole Steve was very helpful when we went into see him to help us find a Tacoma. We ended up ordering a 19 Tacoma Pro. He was very helpful through the whole process. He was NOT very pushy at all. That's the main reason we decided to buy from him. The day before we went to see Steve, we went to one of the Chevy dealership to look at the Colorado ZR2 Bison, but the sale person kept putting pressure and very push, that's the reason we didnt buy from them. Steve was very KIND, HONEST and VERY HELPFUL. One thing though that I didnt have good experience was when I went to pick the truck up in the late afternoon, we were checking the truck out looking around,eventhough we had the keys, one gentleman came out and talked to us like we were just silly kids messing around with people's truck. The way he talked to is made us felt like he thought we couldn't afford for that truck. BUT this has nothing to do with Steve Henigan. Go see Steve Henigan at Toyota of Des Moines if you want a great experience there and looking to work with someone who is honest and helpful. 5 STARS, he deserved. More

Arrived around 7 am cars backed up Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to m Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to my vehicle took my name went to the building and within minutes back out with my number and invited me to enjoy their coffee. He said we will have you in shortly and probable be less than thirty minutes-this was my first schedule appointment 5,000 miles completed in less than thirty minutes sat down and explained and showed me on sheet what they checked topped off and performed for my schedule. Then asked if I was concerned about anything that I may have forgotten on original conversation and said we are happy you purchased the Highlander and they will look forward to see me on the next schedule visit and wished me a Great Day. What a Great Way to start my Day!!! Thanks Al Grimm More

Smooth and satisfactory The knowledge was apparent. Shane couldn't have been nicer or more professional. I'm very pleased with the way he conducted his business. I'll go back The knowledge was apparent. Shane couldn't have been nicer or more professional. I'm very pleased with the way he conducted his business. I'll go back again for my next Toyota. More

Excellent The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for service. More