Toyota of Des Moines

Oil Change...Becky LISTENED to me. THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am a woman. I just got new tires the month before & said I did not need tires rotated because they had less than 500 miles on them. She agreed so only an oil change was necessary. Good job listening to your customer Becky!!! More

Switching to a Toyota We previously had 2 Nissan Muranos. We wanted a hybrid SUV and they didn't have one. My husband decided we should look at the RAV 4. We stopped to dri We previously had 2 Nissan Muranos. We wanted a hybrid SUV and they didn't have one. My husband decided we should look at the RAV 4. We stopped to drive one to see if we liked it. Dan Murray our salesman went out of his way to compare the RAV and the Highlander hybrids and see which was the right fit for us. We decided on the Highlander for various reasons and Dan took us to about every one on the lot until we found the right one. He helped us make a better color choice given that we live on a gravel road and found one with better wheels and door trim. Dan was so knowledgeable and pleasant. You have a great salesman there! Then Jonathon Ewing in finance was wonderful also. He answered our questions and didn't make us feel stupid for forgetting the title to the Murano. It's not like we haven't done this before!!! Before we left we had Spencer to explain the bells and whistles of our vehicle. While we still have a few questions he did a fantastic job also. After we drive it for awhile we might get those questions answered. Everyone was extremely nice and helpful. Great team there! More

Great customer service Brianna and Ryan were absolutely amazing. I was in a bind and they both stepped up and helped in every way possible! Quick dependable and able to acco Brianna and Ryan were absolutely amazing. I was in a bind and they both stepped up and helped in every way possible! Quick dependable and able to accommodate my needs. Great team! More

Great customer experience Dan Murray is a great representative for Toyota of Des Moines. He treated me with respect and gave great service. Dan has a great understanding of the Dan Murray is a great representative for Toyota of Des Moines. He treated me with respect and gave great service. Dan has a great understanding of the product line up and clearly understands the customers needs. More

Excellent experience. I haven’t both anew car in several years. So I was nervous going to talk to a salesman. But my experience was not what I thought it would be, like I haven’t both anew car in several years. So I was nervous going to talk to a salesman. But my experience was not what I thought it would be, like in the past. I told Todd what car I wanted and he explained everything about the car. I had a very good experience. More

Very good I am very fond of Ian. I trust his judgment. He is kind and caring. My only problem is getting to talk with him on the phone. I am very fond of Ian. I trust his judgment. He is kind and caring. My only problem is getting to talk with him on the phone. More

oil change and tire rotation I drove in at 5:00 and had my Tundra serviced by 5:40. Excellent since they were closing at 6:00and I expected to be turned away. I drove in at 5:00 and had my Tundra serviced by 5:40. Excellent since they were closing at 6:00and I expected to be turned away. More

Top Shelf! Zero complaints...from the time I got there to the time I got my car back - the service bay, shuttle service, etc. Well done folks! Zero complaints...from the time I got there to the time I got my car back - the service bay, shuttle service, etc. Well done folks! More