Toyota of Des Moines

Great customer service! I haven't purchased a car in 14 years (also a Toyota). When it came to purchasing a new car Brianna was the perfect person for me to work with. She wa I haven't purchased a car in 14 years (also a Toyota). When it came to purchasing a new car Brianna was the perfect person for me to work with. She was patient, showed me multiple options and breaking down the benefits of used vs. new as well as the differences between the vehicles I was interested in. More

Excellant service Have bought 3 vehicles from Steve Henigan over the years and have always gotten a fair trade in and fair price on a new vehicle without having to do a Have bought 3 vehicles from Steve Henigan over the years and have always gotten a fair trade in and fair price on a new vehicle without having to do any back and forth price negotiation. Very satisfying experience all around. More

Great customer experience Every part of my experience with Toyota DM was great. Even on days off and vacation, Shane responded to my emails. When signing the paperwork, it was Every part of my experience with Toyota DM was great. Even on days off and vacation, Shane responded to my emails. When signing the paperwork, it was quick and without big unnecessary sales pitches. I’ve already referred others to Toyota DM. More

Great service Daughter and I both just purchased new vehicle there. Mike and Todd was both nice and friendly to deal with. Will definitely come back for next new pu Daughter and I both just purchased new vehicle there. Mike and Todd was both nice and friendly to deal with. Will definitely come back for next new purchase. More

Very smooth transaction on recent purchase I've been watching for a clean pre-owned Avalon and one recently came up on the Toyota DM website. Color was listed as "moulin rouge mica" and there w I've been watching for a clean pre-owned Avalon and one recently came up on the Toyota DM website. Color was listed as "moulin rouge mica" and there were no photos (think it had just arrived as a trade-in), sent message asking if someone could take a quick cell phone snapshot so I could get a better idea of the color (turned out to be burgandy). Steve Henigan responded pretty quickly and sent me some photos a short time later. Made appointment to see car in person, Steve met me, answered my questions, went with me on a short test drive. Appreciate Steve's no-pressure approach to selling cars. I sent text message the next day indicating that I may have interest if we could agree on price and he responded with a price that we eventually agreed on. Smooth transaction, most communication was done by text message which was fine with me. There was a little hiccup during delivery and car was actully not available, but Steve delivered it to my home later that evening. Brenna took care of paperwork and a very knowledgeable tech (can't remember name) did a good job of explaining features and showing me how things worked. Would highly recommend Steve and Toyota of DM to anyone looking for a car. More

Ian Davis is fantastic Ian Davis is the service advisor I've used for over 10 years. Always friendly and provides great recommendations of what is needed. I tell everyone I Ian Davis is the service advisor I've used for over 10 years. Always friendly and provides great recommendations of what is needed. I tell everyone I know with a Toyota to work with him. More

Great service Mike was able to fit me in on a busy Saturday for my service work after the parts were received. That extra step was very much appreciated. Mike was able to fit me in on a busy Saturday for my service work after the parts were received. That extra step was very much appreciated. More

Excellent service all around I've been doing business with the dealership for 20 years have purchased many vehicles threw Ken Bright, Cass and Mike are very helpful in the service I've been doing business with the dealership for 20 years have purchased many vehicles threw Ken Bright, Cass and Mike are very helpful in the service department More

In and out reasonably FAST I waited for LOF and tire rotation, watched TV, talked with dealership personnel who were very gregarious and informative. During wait I was totally I waited for LOF and tire rotation, watched TV, talked with dealership personnel who were very gregarious and informative. During wait I was totally informed of everything that was being done with my car via a video link which was easy to install on my smart phone, even saw final billing in which suggestions were made and my input was followed. When done, the cashier, Summer, was very helpful in the paying and check out process. A great dealership. Try it. More

Steve Henigan Awesome car with a great sales rep! No pressure, lots of information with weekly updates. We had to order our car and wait 3 months for it. steve stay Awesome car with a great sales rep! No pressure, lots of information with weekly updates. We had to order our car and wait 3 months for it. steve staying in contact with us every week until the car arrived and we finalized everything. Thank Steve! More