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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
6,723 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 6,723 reviews

November 12, 2021

I don't remember my reps, but all my communication from setting up my appointment to inspection, to payment was great! I The option for pick up and delivery is so convenient. Love the video of the inspecti More

by brehmk01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Nov 16, 2021 -

Toyota of Des Moines responded

That's what we strive for! We are delighted to hear that you had such a great service experience with us. We value your business and look forward to helping you again for your future service needs!

November 11, 2021

Great service from start to finish. Derek Harris provided great product knowledge and timely communication throughout our first experience of having to order a vehicle. More

by cmhesner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Stover
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Nov 11, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave your review! We're very pleased to read that your sales experience was excellent. We work hard to maintain a high standard of excellence here at Toyota of Des Moines and look forward to continuing to serve your automotive needs in the future. Congratulations on the new vehicle purchase!

November 11, 2021

Would have liked to receive a multi-point check up I was promised so I would know the condition of other things about my car. More

by ToyotaReview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
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Nov 12, 2021 -

Toyota of Des Moines responded

Hi there- thank you for letting us know how we are doing. We’re sorry to read that you left us less than fully satisfied with your service visit. Please give us a call and request JP Phillips, General Manager at your earliest convenience so that we may discuss your visit further and find a resolution here. Thank you!

November 09, 2021

I needed a headlight replaced, and the service department worked me in when I called. More

by Flower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy, Robert Schulz
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Nov 10, 2021 -

Toyota of Des Moines responded

Hi there- thank you for taking the time to leave your review! It's great to read that you enjoyed a good experience with our service department when you needed your headlight replaced. We look forward to working with you again. Take care! -Your team at Toyota of Des Moines.

November 05, 2021

I’ve been buying Toyotas for 45 years. This is the best purchasing experience I’ve ever had. Everyone at Toyota of Des Moines treated me very well. I highly recommend Bob Staley who worked with me to get More

by The Wiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Staley
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Nov 05, 2021 -

Toyota of Des Moines responded

Hi there- thank you for the kind words about our dealership and team! We're elated to hear that Bob and the rest of our team took such great care of you during your time with us. It was a pleasure to do business with you, and we truly look forward to seeing you again to serve any of your automotive needs. Congratulations on the new Highlander! -Your Toyota of Des Moines team.

October 22, 2021

Came in for typical 80k service and was surprised by the video inspection sent to my phone. Loved that! Very well done, explained and showed everything. It was excellent. Definitely makes me want to return More

by bar2sek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Murray
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Oct 25, 2021 -

Toyota of Des Moines responded

Everyone at Toyota of Des Moines appreciates your kind words! We're so glad to read that you enjoyed our service and would like to return in the future. It was a pleasure to take care of you and your vehicles and look forward to working with you again. Thanks for choosing our dealership! -Your Toyota of Des Moines team.

October 20, 2021

have always had 4 star service that why i buy my cars their I've had same advisor for about 10 years. a real rarity normally you go in someplace and staff is all different More

by dont wreck your quality with this
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
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Oct 20, 2021 -

Toyota of Des Moines responded

Thanks for leaving your review! It's great to see that you've had a quality, longstanding relationship with our service department and advisors. We're so glad to hear that we've performed well for you and have left you pleased with your experience through all of this time. We thank you for your loyalty and look forward to serving you again. Take care!-Your Toyota of Des Moines team.

October 17, 2021

Toyota of Des Moines has always gone above and beyond. We just purchased our 5th Toyota fro Toyota of Des Moines and will continue to purchase our future vehicles here because of the outstanding service. More

by 20150214Tu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Staley, Marcy Davis
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Oct 18, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experiences with us at Toyota of Des Moines! We're so glad to see that our outstanding service has kept your family coming back to us for your vehicle needs. That's truly what we aim for as a dealership and we are so grateful for your loyalty. Our team will continue to work hard to maintain this high level of customer service to serve you well. Congratulations on the new vehicle, we wish you many miles of safe and happy driving. Take care!

October 14, 2021

Everything was done when they said it would be & I was kept informed throughout the service time. I actually received my car back sooner than I expected. I can’t say enough how much I appreciate the pic More

by dvblocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Oct 15, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us- we're very glad to hear that our pick up and delivery service worked so well for you. We love to hear how our team's work positively impacts our customer's lives - so thank you. Our team at Toyota of Des Moines will continue to work hard to serve you with this high level of customer service. We appreciate your business and look forward to taking care of you again. Have a great day!

October 14, 2021

Justin was excellent as usual. He went,over all of the important details. He was very polite. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Toyota of Des Moines responded

Thank you for your review, Jerry! It's really great to hear how well Justin exemplified our values here at Toyota of Des Moines, and I'm happy to share your wonderful words about him with the rest of our team. We appreciate your loyalty to our dealership and are looking forward to taking care of you again. Have a great day!- Your Toyota of Des Moines team.

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