
Toyota of Dallas
Dallas, TX
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Salesman Marcus Barnes listened to what we wanted and then found the exact car. Marcus was able to secure a very good deal for us, both price and perks - a 51" TV! The reason this survey was rated grea then found the exact car. Marcus was able to secure a very good deal for us, both price and perks - a 51" TV! The reason this survey was rated great is because all of this was done online and with 2 phone calls - which really made the deal exceptional. This vehicle was actually purchased online with 2 follow up phone calls. The dealership experience when we when to pick up our car was exceptional as well. Marcus was a really nice guy in person too and the sales manager Ahmad and Corey (in finance) were very friendly and courteous as well. We feel the entire buying experience was very stress free from past experiences and Toyota of Dallas had the inventory the people that made the difference in our decision to purchase from this dealership. More
Salesman Marcus Barnes listened to what we wanted and then found the exact car. Marcus was able to secure a very good deal for us, both price and perks. The reason this survey was rated great is becaus then found the exact car. Marcus was able to secure a very good deal for us, both price and perks. The reason this survey was rated great is because all of this was done online and with 2 phone calls - which really made the deal exceptional. This vehicle was actually purchased online with 2 follow up phone calls. The dealership experience when we when to pick up our car was exceptional as well. Marcus was a really nice guy in person too and the sales manager Ahmad and Corey (in finance) were very friendly and courteous as well. We feel the entire buying experience was very stress free from past experiences and Toyota of Dallas had the inventory the people that made the difference in our decision to purchase from this dealership. More
I came to this dealer based on a $19.95 postcard I received it the mail. I hadn't been to TOD in about a year and let me tell you...my how things have changed! I was greeted PROMPTLY by a young lady w received it the mail. I hadn't been to TOD in about a year and let me tell you...my how things have changed! I was greeted PROMPTLY by a young lady who took my name and got me with a service person immediately. I was introduced to Marteaz Turner. Mr. Turner was the shuttle driver before and I was wow'd by the way he took care of the whole service visit. I didn't not feel one bit pressured the whole visit Nd even left with a color print out of what the status of my vehicle was. I was pleasantly surprised of how friendly everyone was. Even the Service Manger, Robert, came by and asked if I needed any assistance when I was walking around browsing. I think it's awesome that even the managers walk around and are involved. I saw him assisting his employees throughout my visit and I can see why things went so smoothly. I am glad I was mailed that postcard and that it brought me to the dealer that I have wanted to do business with but that I had lost confidence in. Hopefully the changes last for a while! I'm definetly a TOD customer once again! More
I had a great experience when I brought my 2009 Land Cruiser in for service. They Eric and Robert made my experience truly exceptional!!!!! When I called to make the appointment they made me feel like f Cruiser in for service. They Eric and Robert made my experience truly exceptional!!!!! When I called to make the appointment they made me feel like family right off the bat. They not only fixed my problem but they fixed it right the first time. More
Toyota of Dallas service department made me feel very good They told me what i needed and got it done... My service advisor let me know what I needed what They would do how long it would take He kept me good They told me what i needed and got it done... My service advisor let me know what I needed what They would do how long it would take He kept me very informed.Mr.Sanchez and Mr.Garcia are great additions they will do all they can to take care of the customer...All in all my service was Excellent i will return for service and tell family and friends...Mr.Sanchez is the service director and Mr.Garcia is the service manager... More
After having a horrible experience at my last dealership, I decided to go toToyota of Dallas. When I came to the dealer, I thought I was going to have to wait for a long time and get bad service. I was wrong I decided to go toToyota of Dallas. When I came to the dealer, I thought I was going to have to wait for a long time and get bad service. I was wrong. My advisor was fast and courteous. The manager Eric Sanchez even came to the customer waiting area and was introducing himself to all the waiting customers. I was impressed. I will never go anywhere else. More
We bought a Toyota Sequoia from Toyota of Dallas and it was comically bad experience. This is a $50,000 car and I hoped to be treated accordingly, instead this was our experience: (note I would have let se was comically bad experience. This is a $50,000 car and I hoped to be treated accordingly, instead this was our experience: (note I would have let several times but my wife wanted this exact model/color,etc despite these morons). 1) We call ahead to be sure car is there and to let them know we are coming out to test drive it. 2) When we get there, no one knows what we are talking about and it takes them 45 minutes to find the keys to car. 3) Finally, they find the keys (how hard can that be?) and they realize the battery is completely dead and it won't start. 4) Takes them another 45 minutes to go find charger and start charging car. 5) After almost two hours, we are finally in the car. Our sales person is covered in latin gang tatoos and knows nothing about cars. I ask him to tell me about the 4WD. He tells me "it doesn't have four wheel drive but we can add that to it if you want." We are sitting in the car so I respond "The 4WD button is right here so it has it." My wife shakes her head. 6) Oh yea, this new car has 880 miles on it. We paid full MSRP because my wive really wanted it but I've never heard of a new car having over 70 miles, much less over 800. My guess is that the dealership mgr made it his personal car for a month or maybe just his date car. 7) Despite all this, we still agree to buy the car. The lating gang guy painfully starts highlighting every page of the manual. He can barely read and this take almost an hour. We finally tell the manager we've been there for 4 hours and just want to leave. 8) We finally cose the deal and they ask us to bang a gong to celebrate, so they bring out this little chinese gong. The latin guy is fired up about hitting the gong. My assumption is that it's his first sale (because no one is crazy enought to buy a car from him) 9) I got home and realized we paid for the 5-spoke high-end wheels but had some really cheap wheels on it that didn't match the picture on the manual. I took it back and they said "they took these wheels off a used pickup because someone wanted the nice wheels." I told them this was misleading to charge me several thousand extra for wheels and then put some old used ones on there. They got nervous and were very quick to find me correct wheels (probably taken off another car). I'm not sure if this was a scam or an accident but definitely weird. 10) Toyota of Dallas figured a way to intercept out rating of them from corporate Toyota. I love Toyota's but their dealerships are poor. Toyota of Irving isn't great either. More
I bought a used Cadillac Seville from these guys and got a great deal. They were kind & professional through out the whole process. I would definately recommend them. a great deal. They were kind & professional through out the whole process. I would definately recommend them. More
Do not do business with these guys. Once you sign the paperwork they will not even respond to you. We worked with Harold over email to come to a price on a new Highlander. When we got there, we did no paperwork they will not even respond to you. We worked with Harold over email to come to a price on a new Highlander. When we got there, we did not have a problem with the agreed-upon price, and everything went smoothly, until we got to the business office to do the paperwork. We came in with our own bank loan, but Ofelio offered to see if he could do better than 2.75%. He came back and said he could do 1.9%, but only if we got the MPP protection plan. He never offered a Toyota extended warranty. First, he tried to tell us what the monthly payments would be with the loan we walked in with. He inflated those payments, and tried to get us to pay $80 more per month for the MPP plan! We repeatedly asked Ofelio for a breakdown sheet of the costs and fees, but he REFUSED to provide it until final signing. He wanted to play his stupid game with the monthly payment without exposing what he was putting into it. We kept telling him NO, but he kept leaving the room and coming back. I have NEVER had the financing guy push like this before. We finally took it for $5 per month (same plan, but $75 per month less?), being told it would cover ALL scheduled maintenance, replace lost or stolen key fobs, and many other things. Frustrated, we finally took the vehicle home. We would have walked out but we had a baby on the way and didn’t have time to start all over with another dealer. When we got the MPP materials in the mail, we read through it and saw that almost none of what Ofelio promised was in it. If you look through the Toyota of Dallas scheduled maintenance, it lists quite a bit. All the MPP plan would cover was some basic maintenance like fluid changes, NOT the items that are part of scheduled maintenance. Ofelio specifically called out the 30,000 mile service. It DID NOT cover key fob replacements, or many other items that Ofelio promised. I went back for a refund of the MPP plan, since you have 30 days for such a refund. I stopped by the service department to get their opinion of what Ofelio had promised. They had never heard of the MPP plan covering so many things, and couldn’t offer an explanation of why they were promised. I wanted to talk to the manager, but he no longer worked there, so I went to the finance department to get my refund processed. The new guy kept trying to get me to switch to another MPP plan without an extra price, again promising it covered these things. I finally requested the plan paperwork, showed him in black and white that the plan did not cover these things, and he had me sign refund paperwork and said it would be credited to the loan. There has been no activity, no refund to the loan, and I cannot get anyone at the dealership to even look this up. The finance department at Toyota of Dallas are snakes and steer clear! I will have to take this up with the BBB for any hope of a resolution, and I will warn Toyota of what this dealership is doing to their brand. More
Cody greeted my wife and I when we showed up to Toyota of Dallas. He was the friendliest young salesperson. We shopped a lot and other salespeople were so pushy and didn't care about what we wanted but Cod Dallas. He was the friendliest young salesperson. We shopped a lot and other salespeople were so pushy and didn't care about what we wanted but Cody does care. Dustin his manager gave us a deal that was a $1000 less than three other Toyota dealers . More