Toyota of Dallas

My experience with Toyota of Dallas was extremely disappointing from start to finish. I purchased a 2018 Audi Q7 that had just arrived from auction but was already listed online as if it was ready disappointing from start to finish. I purchased a 2018 Audi Q7 that had just arrived from auction but was already listed online as if it was ready for sale. When I test drove it, the A/C didn’t work because the vehicle hadn’t even been fully inspected. I signed the paperwork but couldn’t take the car home because it had to be sent to Audi for repairs. After nearly a week of poor communication and constant excuses, the vehicle was finally delivered to me dirty, with the previous owner’s belongings still inside. I also discovered a cracked windshield that wasn’t there when I first saw the vehicle, and later found that the passenger-side windows and door locks didn’t work. Calls and messages went unanswered, and when I returned the vehicle and asked to speak with a manager, I waited nearly an hour and no one ever came. What made the experience even worse was my salesperson, Micah , telling me she hadn’t been able to sell another car because she had been too busy dealing with my vehicle. That made me feel like I was being blamed for problems that were caused by the dealership selling an uninspected vehicle. That was incredibly unprofessional. I ultimately returned the vehicle, got my financing put on hold, and purchased the same model from another dealership, where I received honest communication and excellent customer service. I cannot recommend Toyota of Dallas. Based on my experience, I would encourage anyone considering buying a used vehicle here to have it thoroughly inspected before signing anything. They have not fully refunded my down payment I made a dispute with my back to let them know about the refund. I paid half cash and half on card. They told me that until I cancel the dispute they are not going to give me the cash which was supposed to be disbursed by check More

They are breaking in new staff who could use more training. So it took quite a while but I finally got what I consider a fair deal on a new car. training. So it took quite a while but I finally got what I consider a fair deal on a new car. More

I had a great experience buying my Toyota Tacoma from Toyota of Dallas, thanks to Chase Bradley. He went above and beyond from start to finish, making the process easy, honest, and completely stress-free Toyota of Dallas, thanks to Chase Bradley. He went above and beyond from start to finish, making the process easy, honest, and completely stress-free. He answered all my questions, kept me updated every step of the way, and genuinely cared about making sure I got the right truck. If you’re looking for someone who truly puts the customer first, ask for Chase. Highly recommend! More

Management needs more special attention to juniors , in my current visit i am unsatisfied . But my repair work is perfectly done my current visit i am unsatisfied . But my repair work is perfectly done More

Buena atencion de la persona que atendio en el servicio del carro muy amable y eficiente del carro muy amable y eficiente More

Bert Flores was extremely helpful and was able to get me what I wanted and at a great rate. what I wanted and at a great rate. More

Professional Easy to talk to and be accommodating Lyft was fast and easy service better than the shuttle was fast and easy service better than the shuttle More

Great service car was promised when ready! Angel was nice and friendly service! Would recommend! Angel was nice and friendly service! Would recommend! More

Out of all the advisors I've worked with over the years, I feel Joe is the most honest & helpful I feel Joe is the most honest & helpful More

Usually excellent but this time I was not contacted when my vehicle was ready and needed to coordinate my ride my vehicle was ready and needed to coordinate my ride More