Toyota of Dallas

I had my breaks replaced based on thier recommendation. As soon as I left the dealership my brakes never felt right. They made sounds, were grinding, and made me feel unsafe. I would have taken it back t As soon as I left the dealership my brakes never felt right. They made sounds, were grinding, and made me feel unsafe. I would have taken it back to have it fixed but I had no confidence that they would actually fix the issue. More

I would like to start by stating that I have purchased over 50 vehicles in the past 20 years and this was one of the finest experiences to date. I contacted Toyota of Dallas among 6 other dealers during over 50 vehicles in the past 20 years and this was one of the finest experiences to date. I contacted Toyota of Dallas among 6 other dealers during a recent search for a new FJ Cruiser. Most dealers never bothered to respond to my request or simply had an automated email sent out, but I was fortunate that Marcus Barnes at Toyota of Dallas picked up the phone and called me. He was very responsive to my questions and very genuine about helping me find the right car. Marcus nor his New Car Director, Dan Stewart were never pushy, they simply wanted to help me find the right car and never gave up until they did. I was also introduced to Darren Dortch during the process and have to commend him on the great team he has assembled in his short time as General Manager/Owner. I have also worked with Chris and Barb King in Parts and they are both fantastic! If you are in to your Toyota and want to add some great accessories, these are the guys to call. I am very excited about my new relationship with the outstanding staff at Toyota of Dallas and look forward to many years of future business with them. If you are shopping for a new Toyota you must give Marcus, Dan, and Darren the opportunity to earn your business, they are Great! Thank you guys for all of your help getting my new Trail Teams Edition FJ Cruiser, I love it! More

Salesman Marcus Barnes listened to what we wanted and then found the exact car. Marcus was able to secure a very good deal for us, both price and perks - a 51" TV! The reason this survey was rated grea then found the exact car. Marcus was able to secure a very good deal for us, both price and perks - a 51" TV! The reason this survey was rated great is because all of this was done online and with 2 phone calls - which really made the deal exceptional. This vehicle was actually purchased online with 2 follow up phone calls. The dealership experience when we when to pick up our car was exceptional as well. Marcus was a really nice guy in person too and the sales manager Ahmad and Corey (in finance) were very friendly and courteous as well. We feel the entire buying experience was very stress free from past experiences and Toyota of Dallas had the inventory the people that made the difference in our decision to purchase from this dealership. More

Salesman Marcus Barnes listened to what we wanted and then found the exact car. Marcus was able to secure a very good deal for us, both price and perks. The reason this survey was rated great is becaus then found the exact car. Marcus was able to secure a very good deal for us, both price and perks. The reason this survey was rated great is because all of this was done online and with 2 phone calls - which really made the deal exceptional. This vehicle was actually purchased online with 2 follow up phone calls. The dealership experience when we when to pick up our car was exceptional as well. Marcus was a really nice guy in person too and the sales manager Ahmad and Corey (in finance) were very friendly and courteous as well. We feel the entire buying experience was very stress free from past experiences and Toyota of Dallas had the inventory the people that made the difference in our decision to purchase from this dealership. More

I came to this dealer based on a $19.95 postcard I received it the mail. I hadn't been to TOD in about a year and let me tell you...my how things have changed! I was greeted PROMPTLY by a young lady w received it the mail. I hadn't been to TOD in about a year and let me tell you...my how things have changed! I was greeted PROMPTLY by a young lady who took my name and got me with a service person immediately. I was introduced to Marteaz Turner. Mr. Turner was the shuttle driver before and I was wow'd by the way he took care of the whole service visit. I didn't not feel one bit pressured the whole visit Nd even left with a color print out of what the status of my vehicle was. I was pleasantly surprised of how friendly everyone was. Even the Service Manger, Robert, came by and asked if I needed any assistance when I was walking around browsing. I think it's awesome that even the managers walk around and are involved. I saw him assisting his employees throughout my visit and I can see why things went so smoothly. I am glad I was mailed that postcard and that it brought me to the dealer that I have wanted to do business with but that I had lost confidence in. Hopefully the changes last for a while! I'm definetly a TOD customer once again! More

I had a great experience when I brought my 2009 Land Cruiser in for service. They Eric and Robert made my experience truly exceptional!!!!! When I called to make the appointment they made me feel like f Cruiser in for service. They Eric and Robert made my experience truly exceptional!!!!! When I called to make the appointment they made me feel like family right off the bat. They not only fixed my problem but they fixed it right the first time. More

Toyota of Dallas service department made me feel very good They told me what i needed and got it done... My service advisor let me know what I needed what They would do how long it would take He kept me good They told me what i needed and got it done... My service advisor let me know what I needed what They would do how long it would take He kept me very informed.Mr.Sanchez and Mr.Garcia are great additions they will do all they can to take care of the customer...All in all my service was Excellent i will return for service and tell family and friends...Mr.Sanchez is the service director and Mr.Garcia is the service manager... More

After having a horrible experience at my last dealership, I decided to go toToyota of Dallas. When I came to the dealer, I thought I was going to have to wait for a long time and get bad service. I was wrong I decided to go toToyota of Dallas. When I came to the dealer, I thought I was going to have to wait for a long time and get bad service. I was wrong. My advisor was fast and courteous. The manager Eric Sanchez even came to the customer waiting area and was introducing himself to all the waiting customers. I was impressed. I will never go anywhere else. More

We bought a Toyota Sequoia from Toyota of Dallas and it was comically bad experience. This is a $50,000 car and I hoped to be treated accordingly, instead this was our experience: (note I would have let se was comically bad experience. This is a $50,000 car and I hoped to be treated accordingly, instead this was our experience: (note I would have let several times but my wife wanted this exact model/color,etc despite these morons). 1) We call ahead to be sure car is there and to let them know we are coming out to test drive it. 2) When we get there, no one knows what we are talking about and it takes them 45 minutes to find the keys to car. 3) Finally, they find the keys (how hard can that be?) and they realize the battery is completely dead and it won't start. 4) Takes them another 45 minutes to go find charger and start charging car. 5) After almost two hours, we are finally in the car. Our sales person is covered in latin gang tatoos and knows nothing about cars. I ask him to tell me about the 4WD. He tells me "it doesn't have four wheel drive but we can add that to it if you want." We are sitting in the car so I respond "The 4WD button is right here so it has it." My wife shakes her head. 6) Oh yea, this new car has 880 miles on it. We paid full MSRP because my wive really wanted it but I've never heard of a new car having over 70 miles, much less over 800. My guess is that the dealership mgr made it his personal car for a month or maybe just his date car. 7) Despite all this, we still agree to buy the car. The lating gang guy painfully starts highlighting every page of the manual. He can barely read and this take almost an hour. We finally tell the manager we've been there for 4 hours and just want to leave. 8) We finally cose the deal and they ask us to bang a gong to celebrate, so they bring out this little chinese gong. The latin guy is fired up about hitting the gong. My assumption is that it's his first sale (because no one is crazy enought to buy a car from him) 9) I got home and realized we paid for the 5-spoke high-end wheels but had some really cheap wheels on it that didn't match the picture on the manual. I took it back and they said "they took these wheels off a used pickup because someone wanted the nice wheels." I told them this was misleading to charge me several thousand extra for wheels and then put some old used ones on there. They got nervous and were very quick to find me correct wheels (probably taken off another car). I'm not sure if this was a scam or an accident but definitely weird. 10) Toyota of Dallas figured a way to intercept out rating of them from corporate Toyota. I love Toyota's but their dealerships are poor. Toyota of Irving isn't great either. More

I bought a used Cadillac Seville from these guys and got a great deal. They were kind & professional through out the whole process. I would definately recommend them. a great deal. They were kind & professional through out the whole process. I would definately recommend them. More