Toyota of Dallas

This dealership is a total scam Be careful if you were allured by the great price they offer. They will make up for it by throwing some pre-paid or mechanical protection without inf Be careful if you were allured by the great price they offer. They will make up for it by throwing some pre-paid or mechanical protection without informing you about it. Not only that they might extend your finance term to make the monthly payment looks lower. Do not trust anyone at this dealer. Please keep in mind when the finance manager asked you to sign document, carefully read every words. They might be different from what you were presented before. Sindia Estrella, the finance manager at Toyota of Dallas, not only added pre-paid or mechanical protection but extended the loan term from 60 to 66 without informing me. This is why it was hard to catch that they added some additional service contract without my knowledge. Unless you like your money get stolen, do not go to this dealer. More

Disappointing and disrespectful experience I am disappointed with my experience at this dealership and with a lack of response from the dealership management. Friday, April 5 2019, at first, wo I am disappointed with my experience at this dealership and with a lack of response from the dealership management. Friday, April 5 2019, at first, working with Miguel Cardenas was helpful. He showed me several cars and helped me identify one of interest. However, I felt deceived when the salesman began negotiations with an out the door price $7k higher than the price advertised on-line. I walked out. The next day, Saturday, Miguel called with an offer that he claimed was the advertised price plus tax title and license. In fact, the offer was several hundred dollars higher than the advertised price plus TTL. Still, I brought my wife to see the car and attempted to negotiate the price again. As we walked out that evening, Miguel commented to my wife, "You deserve better". On our way out, a manager stopped us and eventually offered me a price that I was willing to accept. When we returned to the dealership on Monday, we worked with the same salesman to complete paperwork for the purchase. As I completed the paperwork, the salesman talked continuously. I asked him to stop talking several times, so that I could complete the paperwork. He continued to talk, haggling over the price of the car. After my third attempt to get him to stop talking, the salesman suggested that he did not care if we walked out the door. So we did. I addressed the experience with the manager on our way out the door, then called later in the week to clarify and follow up. Fortunately, we were able to find a nicer car at a more reasonable price at Freeman Toyota. So, I hopefully will not have to deal with this dealership again. More

Unethical Service Dept I authorized my insurance company to tow my car to Toyota of Dallas on July 21, 2017 (after business hours). A service rep called the following mornin I authorized my insurance company to tow my car to Toyota of Dallas on July 21, 2017 (after business hours). A service rep called the following morning asking about my car’s issue. I received a second call stating it was the alternator. I authorized to repair whatever needed to be done concerning the alternator. I was told that a new alternator would be installed. Fast forward to 04/13/2019, my battery/charging indicator light comes on. With a new battery and alternator, I’m thinking what is the problem. Two different places informed me that the battery is good, however the alternator’s voltage is less than 11. TOD claims that I declined an alternator belt while in person at the dealership. I quickly corrected Chris Hernandez that the vehicle was towed. Furthermore, I authorized to replace/repair any issue regarding the alternator with the rep who called me three times. The only time I came into the dealership during repairs was at payment/pickup. Who replaces an alternator without replacing the belt? Chris, along with Joe, went back in the system and added “customer declines belt” to coverup their unethical practice of not properly repairing my vehicle. This “report” that was printed on 04/16/19 for 07/23/19 doesn’t even have the same amount of my payment of $974.50, which is extremely excessive to replace an alternator. On 04/16/19, TOD claimed they couldn’t check the alternator unless I paid over $300 for the belt. My question was, “How did you check it back when it went out?” The two places I went to before going to TOD checked the alternator voltage and the car wasn’t even on. When I refused to pay for the belt and proceeded to call to have my vehicle towed to another repair shop, Joe became highly unprofessional and mumbled something under his breath. Then he proceeds to grab his walkie-talkie like he was calling security or something. It just amazes how white people think they’re some hierarchy and react to other people. In fact, it’s sickening and needs to be properly addressed at every level in a company. My car was towed to another repair shop. The technician replaced the alternator belt. He tested the alternator by letting it run with everything on and at 2 RPM. The “new” alternator that TOD charged $417.00 for was NO GOOD. When he removed the “new” alternator (installed by TOD on 07/23/17), he looked at it and said this isn’t new. He further stated that an alternator less than two years old wouldn’t sound like this. The belt that TOD claim came off my car, he said there’s no way any mechanic wouldn’t change it. Even the TOD technician was looked at my car on 04/16/19 said, “Some of the techs here aren’t on the up and up. I fix cars like they’re my own.” Reflecting back to 07/22/17, I told the service rep to “replace whatever need replacing concerning the alternator.” Bottom line is Toyota of Dallas (previously referred to as TOD) did not properly repair my car and charged me as if they did. $974.50 is a lot of money for just an alternator, which didn’t last two years. Alternators generally last 8-10 years. They aren’t parts that you have to replace every couple of years. I have a picture of the “remanufactured” one my technician removed. The TOD service rep told me that they were installing a “new” one on 07/22/17. I’m educated enough in this area to know the difference between “new” and “remanufactured.” It is just sad that a major company like Toyota would have unethical, untruthful, commission seekers wearing the Toyota name. I want results. If I have to send a message every day to Plano and Japan I will. As for TOD, someone needs to check all their reviews; the majority of them are negative. More

Love ❤️ my Camry I took my 2016 Camry in for service and walked out with a 2019 Camry! 🥰🥰Totally love this car. Wonderful customer service, I would recommend them to I took my 2016 Camry in for service and walked out with a 2019 Camry! 🥰🥰Totally love this car. Wonderful customer service, I would recommend them to the rest of the United States 😁😁😁😁😁. Everyone should be driving a Toyota! More

Stress free buying experience. Mr. Bolin's professional service made my buying experience stress free. His assistants help things flow smooth. On scale 1 to 10 Scott Bolin would be Mr. Bolin's professional service made my buying experience stress free. His assistants help things flow smooth. On scale 1 to 10 Scott Bolin would be rated 10. More

Toyota of Dallas goes an extra step than other dealerships The sales man over at Toyota of Dallas Tanner Flores went out of his way to make sure that we walked out of there Happy and with the Best Deal, I The sales man over at Toyota of Dallas Tanner Flores went out of his way to make sure that we walked out of there Happy and with the Best Deal, I highly recommend Toyota of Dallas to everyone More

Easy and pleasant Jonny Rivera was an incredibly helpful and pleasant sales person to talk to. He was honest and very to the point. He took the time to qualify me and g Jonny Rivera was an incredibly helpful and pleasant sales person to talk to. He was honest and very to the point. He took the time to qualify me and get me in a truck I would be happy with. Overall awesome experience! More

Good service good prices People that want to work with you to help and get the car that you need I recommend this dealer and Ricardo Guajardo good prices People that want to work with you to help and get the car that you need I recommend this dealer and Ricardo Guajardo More

Exactly what you would want out of car buying Go see OC! He's the man to get the job done and be honest. Loved our experience thanks Toyota of Dallas! OC you the man! Go see OC! He's the man to get the job done and be honest. Loved our experience thanks Toyota of Dallas! OC you the man! More

Kemp - New Rav4 Kemp is a Professional, excellent listener and time manager. In and out baby!! Go see “Kemp” for your next auto purchase and get a new Toyota today Kemp is a Professional, excellent listener and time manager. In and out baby!! Go see “Kemp” for your next auto purchase and get a new Toyota today! More