Toyota of Dallas

Nothing but bad experience here. Scammers charged me 1000 to buy the vehicle i had a lease on in the name of documentation and other fees. Scammers charged me 1000 to buy the vehicle i had a lease on in the name of documentation and other fees. More

Sold me a truck with a bad trans, cracked windshield, squealing brakes. Unacceptable customer support after the sale. I own a. Dealership and I’d definitely be taking care of my customers dropping 60 squealing brakes. Unacceptable customer support after the sale. I own a. Dealership and I’d definitely be taking care of my customers dropping 60k More

This is my second purchase from Toyota of Dallas. In my research, they tend to have the better inventory selection. My first purchase was in 2016 and it was a decent experience. Nothing amazing a In my research, they tend to have the better inventory selection. My first purchase was in 2016 and it was a decent experience. Nothing amazing and nothing bad. Fast forward to 2023 (November). Once again a decent experience. Sales team wasn’t pushy or over bearing. Negotiations were pretty simple and straightforward. That being said, I very much dislike dealerships that add on crap as a dealer added package. I don’t care about some crap paint protection “seal”. I rarely need a roof rack. I’m ok with door edge guards, IF they are the manufacturer ones. The ones that were put on are already falling off at 1.5 months. Finally, most of the vehicles I have purchased with tinted windows had certificates for their warranty. I did not and I do not believe that the tint are ceramic tints as proclaimed. Market adjustments … it’s been two years after the pandemic and trying to justify a $8,000 market adjustment is a little bit shady in my opinion. Luckily, the dealership already took away that adjustment on their first price presentation. My final “negative” experience … I tend to change my oil just shortly after my 500 mile break in period. So roughly after a month, I brought my car in to change my oil. While waiting, I had walked to the sales area to check if my tags and registration came in. The receptionist was too busy on her personal phone to realize I was standing there, or she just didn’t care. I even cleared my throat to get her attention. Finally she looked up, with an annoyed expression. I asked by chance if my plates and tags were available. To which she responded, if you didn’t get a green postcard, then it’s not available. I just walked away not wanting to waste any energy on that. With three days left on my temp rags, I went back to the dealership. I had no green postcard nor any other communication. The receptionist looks me up by my phone number. She looks baffled that two cars came up … proceeds to ask if I’m looking for tags on a 2016 or 2024. I tell her the 2024. With an annoyed expression she tells me that someone called about two weeks after I bought my car to inform me that my tags came in. If I had such a voicemail, I wouldn’t be asking if my tags came in. Duh. Overall, I like the dealership. They are decent with some of the things that people dislike about dealerships. I’ll probably do business again with them. I’ll still recommend them to friends, but with disclaimers. More

Toyota of Dallas did not perform my state inspection correctly, so my registration was denied by the state. When I called to get a refund for this service, they acknowledged their error and claimed I ha correctly, so my registration was denied by the state. When I called to get a refund for this service, they acknowledged their error and claimed I had to come to the dealership to get a refund. I had to be physically present for a refund? When I told them I am unable to come to the dealership because of my work hours, they told me there was nothing else they could do and I was basically out of luck. Now I have to go somewhere else to get my car inspected again and pay for it again. I have spent over $1500 for basic services over the last year at Toyota of Dallas but now I do not plan to ever go back. More

Peter Villa was knowledgeable and courteous. We are extremely happy with our brand new hybrid Corolla. We are extremely happy with our brand new hybrid Corolla. More

Peter Villa was super fun to work with we love our car! ! 2024 RAV4 hybrid ! 2024 RAV4 hybrid More

Dezmond did good helping me out today thank you so much good job today p good job today p More

Tried to Work a deal out of state, agreed on rate and payment then came to find out they only sent myself and lied to lenders about my income instead of sending both me and boyfriend after I told them it payment then came to find out they only sent myself and lied to lenders about my income instead of sending both me and boyfriend after I told them it needed to be both us on loan. They sent me to 9 different banks also, with lying about my income so if i try to go anywhere else using those same banks with my correct income I will not get an approval. Then told me I could use my own financing but the bank would need to cover my registration and taxes etc because it was too much work for the finance team and back office and the bank would need a to sign something stating they would, not a problem as I work for the bank I was interested in using. I had to put my down payment to hold the truck and mark it as sold, which was $5000, to lock the truck to me. Oh i also has to wait until 10:08 PM to receive that call for the down payment, 2 hours after i had spoke to the sales manager. In the morning I got with my bank who could do the loan with both of me and my bf, for a lower rate. Once I requested that new buyers order everything changed, I couldn’t use my own bank at all after being told I could, they wouldn’t resend myself with my boyfriend to any lenders so we could refinance it in a month with my bank and wouldn’t have to pay taxes twice, because his score was “too low” which it was lower a year ago when we bought our trade at another Toyota lot and got approved with both of us. Very pushy dealership, lies to both you and the banks, which is very illegal by the way. Told me they will refund my deposit, and they are no longer doing the deal with us after i requested the general managers name. So now I have to see if that $5000 actually comes back, Before I can proceed with another dealership and also hope we can get an approval after they sent me to all the major banks with falsified income. More

Went in looking for a Rav4 and was "helped" by Keith Devereaux. I had an awful experience with him. The music was loud and when he asked if it bothered me I said yes and he claimed there was nothing he Devereaux. I had an awful experience with him. The music was loud and when he asked if it bothered me I said yes and he claimed there was nothing he could do about it. He wanted to talk about financing, how I would pay for the vehicle, and requested to run my credit before I even looked at any cars. When I told him the specifics of what I wanted in a car he said he had to talk to his manager and find a car that fit my needs, 20 minutes later he came back and showed me a Corolla Cross that did not have any of the specifics that I asked for. I was irritated and wanted to look at a RAV4. After walking back inside, he called me moody and claimed I asked for a Corolla Cross. I waited around for another 15 minutes and he still didn't have the keys for a RAV4, I ended up walking out. I was there for a total of 1 hour and only looked at one car, lots of waiting around for no apparent reason. Lots of staff all standing around but nobody wanting to work. More