Toyota of Dallas

Don't lie to customers. Had an appointment set up for a mid afternoon test drive on Saturday. Emailed and talked to the internet sales manager, and we agreed on a time. The Had an appointment set up for a mid afternoon test drive on Saturday. Emailed and talked to the internet sales manager, and we agreed on a time. The dealer even emailed me to tell me he would be taken off the sales floor at that time. When I arrived, he was with another customer. Would have been nice if he came out and at least apologized. Nope, no apology from anyone there for blatantly lying to me. I even sent an email to three different managers there with my grievances and no reply. Instead, they just had another sales person contact me like this stuff had never happened! Completely ignoring what I had issue with! To make matters worse, they didn't even have the car there that I came to look at. It showed up on their inventory but wasn't even on the lot. This dealer is the epitome of why people distrust car dealers and sales people. It looked and felt like the worst of the cattle call, high pressured type dealers. More

Disgusted I bought a Camry from Toyota of Dallas I love the car it's a great car but it does not have the features on the car that the sticker on the window sai I bought a Camry from Toyota of Dallas I love the car it's a great car but it does not have the features on the car that the sticker on the window said it did and yes I bought it brand-new from Toyota of Dallas whenever address these issues I was lied to over and over again. I have tried to speak on several occasions to the general manager of Toyota of Dallas or the owner left messages requests and not one time has anything been returned to me their sales manager will lie to you and then add more interest to your right after you sign the papers and leave with the car. Miss Sarah Mann which is the customer service manager assured me that we would take care of the issues on my car and then sent me 3 gift cards for Target and told me that they had a certain amount of money on him to make up the difference my wife goes to Target and all of the gift cards have nothing on them. When we called and asked about this they said we were lying to them. They have continued to call us for a year-and-a-half to get us to trade the car in we have told them over and over and over that they are harassing us please do not call us anymore they lie and come up with every reason to get us to bring our car to the dealership so they can get us to trade it in promising lower payments and everything else. When we bought the car car salesman lied to so much that whenever we raised xxxx about it and tried to go back a week later and try to rectify the situation he no longer work there. I have all of my maintenance on the car done at Toyota Fort Worth I have had the sales team go over my paperwork from Toyota of Dallas trying to help me get the car refinanced and every person that I talk to tells me they have never seen a dealership treat someone this poorly and lie to them this much. I do not see how they legally get away with what they are doing but I guess I was just the xxxxxxx that sign the papers. And if the general manager of Toyota of Dallas is reading this or the owner feel free to look up my contract it is under Lisa Baker and Edward Lewis and you will see that there is nothing I'm riding in here that is not true. I have had two Active cases against Toyota of Dallas with Toyota Motor Corporation and neither one of them have gotten anywhere so like I said if you're going to go to Toyota of Dallas you better take a lawyer with you or a CPA to go over the paperwork before you sign it. Thank you and I hope you never go to Toyota of Dallas More

Poor service, shady negotiators, rude - go somewhere else The "Used Cars" side of this dealership is dedicated to swindling you as best they can. They sell by pressuring their customers - they play the game w The "Used Cars" side of this dealership is dedicated to swindling you as best they can. They sell by pressuring their customers - they play the game well. Definitely don't buy a car on your first visit. And make them show you the invoice. My experience was with a used 2015 mazda3. I had an appointment, had to wait 30 minutes even though I was on time, and a different salesman ended up helping me. What they made look like a great deal turned out to be (according to the CarFax) a car that had been a rental previously (so it had been treated roughly), had been auctioned several times, and had been in an accident that they failed to tell me about. I eventually bought a new Mazda3 in elsewhere for not much more than these guys were offering on a questionable car. After initially saying I was interested in the car, then later texting him that I decided on purchasing somewhere else, Richard Jones replied with "Wow. Thanks for making me look like an idiot." Don't waste your time with these guys. There are better dealers out there. More

DO NOT BUY A CAR HERE Neighbors and friends, please don't go here if you have to. We have lived in the area - Farmers Branch for over 40 years. My husband is a combat vet Neighbors and friends, please don't go here if you have to. We have lived in the area - Farmers Branch for over 40 years. My husband is a combat veteran with a purple heart. They kept us all afternoon, and would not do a deal over $250.00. No negotiation, he just put us out the door. My husband and I will be able to buy a car - ANYWHERE - but if they will do this to a combat veterans family, they certainly will do it to you. Try Grapevine, or Lewisville. This is a bad dealership, and the finance person, won't speak to you until they decide they cannot deal with you, and they won't thank you for your time, or coming in. They will just dismiss you. My husband didn't get wounded in Vietnam to be treated in this way. You don't go in to look with your family to waste your time either. Do yourself a favor, if you don't believe us, try sending back their deals 4+ times....waste a day, but then go somewhere else where you will be treated with respect. More

Shockingly bad, incompetent service experience I'm frankly horrified at Toyota of Dallas' apparent lack of ethics and professionalism. Without sharing the details of our recent service experience w I'm frankly horrified at Toyota of Dallas' apparent lack of ethics and professionalism. Without sharing the details of our recent service experience which may ultimately result in legal action, I would certainly urge caution when dealing with these bunch of incompetent crooks. More

A little Advice: Don't go to Toyota of Dallas they use bait and switch. Toyota of Dallas said they would match the price when I got there that was not the case. The advertisrd price was 15,100 201 they use bait and switch. Toyota of Dallas said they would match the price when I got there that was not the case. The advertisrd price was 15,100 2016 Toyota Corolla. When I arrived they said the car had been sold, then switched the story to we made a mistake on the web site. At least keep your lies consistent. . The owner nor the manager returned my calls. Oh by the way, kindness and honesty wins the day and repeat business. Toyota of Ft. Worth beat their price by 1000.00 and had me on the way in a new car wihin an hour of the time I arrived. Go to Fort Worth Toyota they will save you at least a $1000.00. ON top of that they will treat you with dignity and respect. More

Worst dealership Our car had a repair that could not be fixed, so we decided to get a new minivan. We were on a time crunch, so I contacted 8-9 Toyota and Honda dealer Our car had a repair that could not be fixed, so we decided to get a new minivan. We were on a time crunch, so I contacted 8-9 Toyota and Honda dealerships in the area to get the best price, before I came in. I got several quotes emailed to me, and contacted Toyota of dallas to see if they could beat it. They told me they could. We came in with our daughter and they started playing games with us. They claimed that I was lying about the price quoted to me, even though the conversation was voice recorded and I was very clear about what I wanted. We ended up walking out after an hour because they wouldn't honor the price they said. The manager came up to us and said he was glad we weren't buying a car from him. They were incredibly rude the entire time and claimed I was lying. We went straight to Toyota of richardson and bought the same car for a better price without any hassle. I would never recommend them to anyone. More

Worst customer service This toyota dealership in worst in my opinion. Don't buy from them or deal with them even if they have the best car deals in the Nation. They will tre This toyota dealership in worst in my opinion. Don't buy from them or deal with them even if they have the best car deals in the Nation. They will treat you very well until you sign your contract and later no one will care about you. I hope there is less than one to give them. More

Criminally deceptive predators! These guys changed paperwork after I signed adding $10k to the price, then led me to believe I had to get "gap" insurance! When I returned to dealer t These guys changed paperwork after I signed adding $10k to the price, then led me to believe I had to get "gap" insurance! When I returned to dealer to discuss the gross discrepancy, they voided the deal and left me stranded miles from home. I have never been so abused in a business transaction (by the manager!) More