Toyota of Dallas

Never again ! My wife went to Toyota of Dallas as she found the car of her dreams, 2002 Lexus SC430 with low miles. If this was the right car, our plan was for her My wife went to Toyota of Dallas as she found the car of her dreams, 2002 Lexus SC430 with low miles. If this was the right car, our plan was for her to secure the deal and put a deposit on it and I would come the next day and pay for the car in full. The advertised price was $10,800. We had communicated with Tauren Fortson before to set an appointment for my wife to view the car.He was very pleasant to work with. He knew exactly what our plan was. About halfway through the dealings another salesman wanted the keys to show the car to show to other customers. My wife found this very rude. Somehow a man named Richard had got involved who immediately jacked up the price up $695 and started high pressure sales to purchase a $2000 extended warrenty. He so upset my wife that she left in tears. I got a call from both my wife and Richard within minutes of her leaving. She told me that Richard was treating her like she was a tote the note customer and full of double talk. He called me and explained to me they were a high volume dealer that was making no money on the car so the $695 upcharge was necessary because we were going to pay cash for the car and not buy an extended warrenty. I jumped in my truck and drove the 40+ miles from Southwest Arlington to the dealership. I met my wife there. I walked in and asked for Tauren . I sat down with Tauren and wrote my complete bid for the car and taxes. Richard came back with the paper and he tried to explain why this deal could not happen. I asked for another manager. Brent Williams came over and signed off on my bid. We went through finance and I wrote a check for the car and all was well. Thanks to Brent and Tauren, no thanks to Richard. We love the car but I will always remember the unprofessionalism that was shown to my wife, myself , and to what might be an otherwise excellent dealership. I will never darken their door again and I will never refer anyone to go there. More

Had an excellent purchase and post purchase experience I bought my 2015 Toyota corolla from Toyota of dallas. I got the best price and an outstanding post purchase service . Meet Mr Syed and you will be I bought my 2015 Toyota corolla from Toyota of dallas. I got the best price and an outstanding post purchase service . Meet Mr Syed and you will be taken care. I got small scratches on my car wIthin a week after the purchase and I just called up Syed ... he asked me to drive over. When I arrived, he just took the car and got it back to me in thirty minutes and car was looking amazingly same as when I bought it... the touch up, car wash, vacuum and a full tank of gas... everything.it's FREE of cost and no wait time. Syed also called me up couple of times to make sure everything is airtight... I didn't like this guy a lot when I started my purchase discussion but later realized he is a good guy to work with.. More

Bad experience buying used car We bought an used 2013 Corolla here in the end old 2013....a trade-in per sales with 10K. - We were sold it as an LE model although there was no stic We bought an used 2013 Corolla here in the end old 2013....a trade-in per sales with 10K. - We were sold it as an LE model although there was no sticker on it. When we inquired later, they ordered and mailed us an 'LE' sticker. When it was time to change tires, we found out it is actually an 'L' model with 15" rim, and not an LE which would have a 16" rim. We feel cheated. - During negotiations, both sales lady and manager agreed to give us 2 sets of keys. But, after paperwork, payment and delivery, they gave only one key. The manager's attitude was like 'take it, AND keep it'. We ended up having another key made thru Toyota of Richardson for a good $385. So what do you say to this dealer? More

Don't bother to make an appointment Toyota of Dallas' website makes coming in for service on Sunday sound so appealing -- discount, donuts, an appointed time for your service -- Sounds g Toyota of Dallas' website makes coming in for service on Sunday sound so appealing -- discount, donuts, an appointed time for your service -- Sounds great, right? Don't believe it. It's first come, first served, as usual, but fewer service advisors, no donuts, which is healthier, but don't promise them on your website, and when I mentioned the $29.99 price, the service advisor said he'd have to check -- obviously, he hasn't looked at their website Sunday Service page. Oh, and a two hour wait for an oil change -- I'm bummed. This is the closest dealership to my home and I bought a $2k extended warranty and I was hoping for a great experience on my oil change so I would feel comfortable in bringing my car here for anything major. The jury is still out -- I'm still in the waiting area, hour 1 has past and let's see if they can keep their time promise.... More

SCAM! We ask for an out the door quote on a vehicle. We were given a direct quote. We went over the quote 3 times with the salesman AND the manager (Cody) w We ask for an out the door quote on a vehicle. We were given a direct quote. We went over the quote 3 times with the salesman AND the manager (Cody) we wanted to make sure before we drove over an hour away that all of our numbers matched up. We went over every possible fee. We drove the hour away to test drive the car. They insisted that the car was $7,000 more than the quote. That was the lowest they could do. $7,000 is a HUGE mistake! His logic made no sense what so ever as to why the price changed so much. THEN after the hour drive and 3 hour HASSLE we were stuck in rush hour getting home empty handed. This dealership is a SCAM and a big WASTE of your time. More

Horrible Experience! We had a truly horrible experience at Toyota of Dallas searching for our daughter's first car. We purchased a used Corolla from them, only to find ou We had a truly horrible experience at Toyota of Dallas searching for our daughter's first car. We purchased a used Corolla from them, only to find out that the previous owner(s) had been smokers. They covered up the smoke smell very well when we test drove the vehicle one evening, but the next afternoon after sitting in the heat, we could barely sit in the car before our eyes started tearing up and burning. Less than 24 hours after the purchase, we called to say we were returning the car. They refused to work with us to return the car. We stopped payment on our check and finally were able to void the transaction. During the process, we thought the General Manager, Darren, would want to make this right, but instead berated my husband over the phone, even telling him that he gives customers a bad name! The sales person we worked with was not at all knowledgeable about the car we test drove, even though we had made an appointment. Avoid this dealership at all costs!!!! More

Get Treated Right with Sam's Team at Toyota of Dallas I dreaded the idea of having to spend hours haggling over a car when time came to trade in my older model. After learning the cost of repair on my ol I dreaded the idea of having to spend hours haggling over a car when time came to trade in my older model. After learning the cost of repair on my older car was going to be substantial, I drove to Toyota of Dallas and met Sam Mau and his team of professional salespeople. Everyone treated me with courtesy and we quickly found the car I liked. I was surprised at the ease with which we were able to agree on a price and a trade in value on my older car. From start to finish I drove off in a 2014 model car I like at a price I can afford in less than two hours. I'll beat the drum or ring the bell or bang the gong for Sam's Team at Toyota of Dallas any time! More

amazing customer service I went to toyota of dallas to purchase my first vehicle. Harold was my sales person being a first time car buyer I had a million questions and he answ I went to toyota of dallas to purchase my first vehicle. Harold was my sales person being a first time car buyer I had a million questions and he answered every question l. He was incredibly patient with me and got me the car I was looking for at the price I wanted. I sent my parents to go see him and they both got brand new cars! If you're looking for a truly amazing experience go see Harold at Toyota of Dallas!! More