Toyota of Dallas

Worst dealership Our car had a repair that could not be fixed, so we decided to get a new minivan. We were on a time crunch, so I contacted 8-9 Toyota and Honda dealer Our car had a repair that could not be fixed, so we decided to get a new minivan. We were on a time crunch, so I contacted 8-9 Toyota and Honda dealerships in the area to get the best price, before I came in. I got several quotes emailed to me, and contacted Toyota of dallas to see if they could beat it. They told me they could. We came in with our daughter and they started playing games with us. They claimed that I was lying about the price quoted to me, even though the conversation was voice recorded and I was very clear about what I wanted. We ended up walking out after an hour because they wouldn't honor the price they said. The manager came up to us and said he was glad we weren't buying a car from him. They were incredibly rude the entire time and claimed I was lying. We went straight to Toyota of richardson and bought the same car for a better price without any hassle. I would never recommend them to anyone. More

Worst customer service This toyota dealership in worst in my opinion. Don't buy from them or deal with them even if they have the best car deals in the Nation. They will tre This toyota dealership in worst in my opinion. Don't buy from them or deal with them even if they have the best car deals in the Nation. They will treat you very well until you sign your contract and later no one will care about you. I hope there is less than one to give them. More

Criminally deceptive predators! These guys changed paperwork after I signed adding $10k to the price, then led me to believe I had to get "gap" insurance! When I returned to dealer t These guys changed paperwork after I signed adding $10k to the price, then led me to believe I had to get "gap" insurance! When I returned to dealer to discuss the gross discrepancy, they voided the deal and left me stranded miles from home. I have never been so abused in a business transaction (by the manager!) More

Save Yourself the Trip I'm only giving Toyota of Dallas a one star rating because there was no option for zero stars. Since my husband's car was recently totaled in a flood I'm only giving Toyota of Dallas a one star rating because there was no option for zero stars. Since my husband's car was recently totaled in a flood in Houston, we drove to Dallas today to buy a car from Tauren.Tauren has eagerly and persistently called us over the past few days after approving my husband, who has excellent credit by the way, for the car that he wanted. We spoke with Tauryn before we left Houston and a couple times while on the way to the dealership. Once we arrived, we shook hands with Tauren (no eye contact) and were asked to wait at his desk. Well we waited about 45 minutes only to hear, not from Tauren himself, but from another salesperson that the car was sold this morning. Now, aside from the fact that this indicates that there is no effective communication at this dealership, neither between colleagues nor between salesperson and customer, there was also no attempt to make the situation better or to show other options. We understand that things happen, but it just seems like any smart car salesman would make every attempt to at least still make a sale when money is on the table with no strings attached. Bottom line, poor service here. More

Great Service and Great Value I bough my used Mini Cooper S from Toyota Of Dallas. Richard Brooks my associate was very friendly and helpful. These are the following points of my p I bough my used Mini Cooper S from Toyota Of Dallas. Richard Brooks my associate was very friendly and helpful. These are the following points of my purchase that made it special. 1. I was able to get a great deal on the car 2. They repaired all the things I had concerns about. Oil leak set belt. 3. They offered me a loaner car while they worked on my vehicle 4. The finance process was a breeze and they worked hard to get me a great rate. 5. The GM made sure that my purchase was a pleasurable one. 6. I'm not the easiest sell on earth and they endured me and made me feel like I would be back soon. 7. Brent the used car manager was attentive and responsive to all my needs as we were scheduled to go out vacation. He upgraded my loaner car for free!!! If they would have me as a client I will be back. James Ayonga More

Thanks Syed Syed Jafri is a very friendly and helpful salesperson. He even came to pick up my old car from my home. Thanks Syed i will be back soon for my second Syed Jafri is a very friendly and helpful salesperson. He even came to pick up my old car from my home. Thanks Syed i will be back soon for my second car More

Great Experience I had a great experience with the dealership. Our salesman, Brad King, went above and beyond to make sure we were satisfied. I would recommend him an I had a great experience with the dealership. Our salesman, Brad King, went above and beyond to make sure we were satisfied. I would recommend him and your dealership to anyone looking for a stress free buying experience. More

Do not buy from Toyota of Dallas! I called to ask for a very specific car, Toyota Highlander used 2010 for $18,000 or less. The person I spoke with, Richard is a used car salesperson, I called to ask for a very specific car, Toyota Highlander used 2010 for $18,000 or less. The person I spoke with, Richard is a used car salesperson, and he said he had two SUVs in stock. When I asked about the carfax, he said both of this cars were clean and they were one owner. I asked twice about the clean carfax and he assured me the cars were clean and was very eager to get me to come into Toyota. When I arrived, Richard told me they had sold one of the SUVs (in less than 15 minutes after my phone call) and the other car they had would be available for financing because it had FRAME damage!! I told him what a waste of time he and his personnel were. I was traveling with my wife and my 7 month old child, that is the reason why I called first to make sure they had what I was looking for. This Toyota is a circus. Do not go in here. You will end up loosing. More

I was at the Toyota of Dallas with my family (my wife and 2 kids – 2yr old and a 7yr old) for an Oil Change for my Corolla at around 8:30AM on Sep 5th 2015. While we were waiting we decided to check out Toyota kids – 2yr old and a 7yr old) for an Oil Change for my Corolla at around 8:30AM on Sep 5th 2015. While we were waiting we decided to check out Toyota Highlander and a 2014 Mazda CX-9 as we were in the market for a 7 seater SUV. Abul, the sales guy, showed us the both vehicles and we enjoyed the CX-9 test drive. Finally we ended up buying CX-9. But the way that we were swindled into the deal was a horrid experience. Here is how it goes. Abdul shows us a price tag after haggling around with him and comparing online prices was $24XXX that includes dealer fees and TTL. We were already an hour and a half into this. So it was 10AM. At this time Abdul says he will get the car washed. We accepted to put in a $5k down and then rest goes into Financing with an APR of 8.9%. Monthly amount came at $358.xx Looks great and straight forward, right? Not really, now we were introduced to Chris Green, the Finance Manager. This guy attempts to shows up three different Maintenance plans – Gold, Silver and Platinum. As one might expect every plan had pyramid structure of maintenance. We explained clearly to Chris Green that we DO NOT need a maintenance plan simply because we had 4000+ miles left on Manufacturer’s Warranty. Besides that we had lesser miles on the miles on the vehicle and on top of the CX-9 had just one year of life (2014 model) on it. Car fax was excellent as well! With us categorically rejecting the maintenance plans, now he starts to pitch for Zaktek protection (a protective coating). Again we say this dollar amount is $358.XX high enough along with our Mortgage payments he gets into SWINDLING plan. He steps out of the office for a couple of minutes. Now the important thing is the time. When this was happening it was 12:30PM. None of us including our kids had breakfast and no other snacks. He comes back and says he is able to get the Zaktek protection for a year for the same $358.XX monthly payment. We believed he was able to do it without any addition to the original $24XXX amount. Again he didn’t explain how he did that. A week later I was able to contact the lender and learnt that he swindled us into the plan by reducing the interest to 4.9% and adding $2200+ in addition to $24XXX. Also he did put us in the maintenance plan too, which we EXPLICITLY said we DO NOT want it. With all the trust I had on Toyota’s prior experiences (over the past 8 years I have had 3 corollas and still own a corolla) I signed the dotted lines without actually reading the price break up. Please folks, understand we are struggling hard with 2 hungry little kids. Got out of Chris Green’s office and pleaded to the sales person that we come back later to get the keys as the kids were hungry The sales person tried to make us wait even longer but finally got off the dealership saying that I would come in that evening to collect. That evening when I went back to the dealership that SUV wasn’t properly washed. Clearly could see the mud traces at the bottom portion of the driver’s side doors (front and back). When asked, Abdul says he could get it done any other time we wanted. Forget it; I’m not coming back to Toyota of Dallas. After two weeks of haggling Toyota agreed to cancel and apply the $1100+ maintenance plan to the loan. But they refused to cancel Zaktek. So I lost over, sorry tricked for $1100+ Zaktek plan. Sorry Toyota, you just lost a loyal customer. More

liar liar I was taking out a loan against my 401-K to purchase a vehicle, was planning on paying cash so Jeff said I could just write a personal check to place I was taking out a loan against my 401-K to purchase a vehicle, was planning on paying cash so Jeff said I could just write a personal check to place a hold on a car I wanted and once my loan came thru then I would call Toyota/dallas and they would deposit that check, he assured me that until they heard from me they wouldn't deposit my check. Well 3 days later I ran into some problems so I called Jeff and told him I was withdrawing my hold on that car and would contact him when I was able to resume with my purchase, and over the next weekend they went ahead and deposited my check! I called Jeff, he said he didn't know what happened but would take care of it, I never heard back from him, sent an email to Toyota/dallas never heard back, he wouldn't return my calls. Luckily I saved my text messages from Jeff and showed them to my bank (chase) and they cxl that check and the fees. More