Toyota of Dallas

Excellent They have us the good deal of the new highlander and trade in value. This is going to be my first toyota. Let's see how it goes They have us the good deal of the new highlander and trade in value. This is going to be my first toyota. Let's see how it goes More

Mechanics misdiagnosed issue resulting in unneeded repairs Dealership mechanics misdiagnosed repairs needed resulting in $1500 additional cost and the problem reoccurring less than 3 months later. I had my Dealership mechanics misdiagnosed repairs needed resulting in $1500 additional cost and the problem reoccurring less than 3 months later. I had my 2005 MR2 towed to Toyota of Dallas dealership on 3/23/16 after the engine died in traffic and would not stay started. After the service technician diagnosed the issue that day, the service adviser called to inform me that the ECU needed to be replaced. He gave me an estimate of $1600 and said the part is back-ordered and would take 3 or 4 weeks to be delivered. I informed him of some repairs / maintenance that had been done within the previous 6 weeks: Oil change, replaced air filter, spark plugs, all coil plugs, top 2 oxygen sensors and cleaned Mass Airflow Sensor. I had a previous issue with misfires on two cylinders which was resolved by replacing the coil plugs. I asked him if there were any OBD codes and if they tried to reset the ECU. He said the technician did not see any new codes, only the misfires from the previous issue. He assured me the technician had checked out everything to determine it was the ECU. I bought my car in 2005 from this dealership and had service done there many times in the past. Until this visit, I had always received good service and never had any issues. I brought my car to the dealership since they have the latest diagnostic equipment and certified technicians. Since I was having another issue, I felt I needed that level of expertise in case it could be a more severe problem. Unfortunately what I experienced was more of a disservice. I expected a highly qualified technician to diagnose and repair my car but what I got was a novice who misdiagnosed the issue which ended up costing me over $1500 in unnecessary repairs. The ECU part surprisingly arrived after only a week. The technician installed it but that DID NOT FIX the problem. The service adviser called and said they replaced the part but that it now had a bad coil plug and gave me the price for a new one. It seemed odd to me that it "suddenly" had a bad coil especially since I was assured that the technician had thoroughly diagnosed the problem. Since I still had the original coils and 2 of them were known to be good, I brought them to the service department. The technician replaced the bad (new) coil plug and the car started running fine. I believe that this was the issue all along. When I arrived to pick up my car on 4/1, I waited approximately 40 minutes until they finally brought my car up to the front. There was no explanation why it took so long. On the way home I had to make a stop and the car barely started. I drove straight home and tried again to start the car and it would not start and the battery seemed completely dead. That must have been what took so long to get my car, they had to jump the battery. There was no mention of any battery issues while service had my car or when I picked it up. There were also no issues noted on my final invoice within the summary of work done. I talked to my service adviser about the issues and he offered to detail the car for free, which I declined. I never received any follow-up from the dealership after that. The car was running fine until 6/12/16 when I had the EXACT same issue with the car. After attaching an OBDII reader, I found it had a code for P0354 Ignition Coil D. I replaced the coil with the last good original coil that I had and the car started fine again. It appears the new set of coil plugs that I had installed were faulty since two had now failed. This confirmed my suspicion that the ECU was not the real issue and it shouldn't have been replaced. On 6/17/16 I sent a certified letter to the managing partner at Toyota of Dallas. After no response, I sent a certified letter to the Toyota Corporate Headquarters on 7/21/16. Toyota Motor connected me with the Service Manager for Toyota of Dallas on 8/25, he refused to address the issue saying that the car left his service with no error codes so it was fixed. He would not address the issue that when the ECU was replaced, it did not fix the problem. Not until they installed the coil plug would the car run normally. Toyota Motor referred the issue back to the local dealer and washed their hands of it. Toyota of Dallas made excuses about the age of my car and that they had not serviced it for several years. The bottom line is that they replaced an expensive part without proper diagnosis which did not fix the issue. Beware getting service done at this dealer due to their questionable business practices. After being a long time Toyota owner, I can no longer recommend buying a Toyota product or their "certified" services. I have also filed complaints with the BBB. More

Worst customer service ever experienced at a dealership First I had a set appointment on 8/20 to see a specific car. I received confirmation from a sales associate that they were taking themselves off the First I had a set appointment on 8/20 to see a specific car. I received confirmation from a sales associate that they were taking themselves off the service floor to meet with me. I get there and the sales associate is with another customer. Someone else helps me and says they may have sold the car. Someone else comes back and says the car is not sold but they sent it out for service work or detailing because it is not on the lot. I scheduled another appointment (after driving over 45 minutes to get there) while there and specified that they make sure the car is available at the specified time if it has not been sold (as I already had a written appointment to see a car they sent off the lot at my scheduled appointment time). I had to reschedule several times due to work; however, each time I called the phone, it would be picked up without greeting, when I spoke I would be put on hold without asking, and even after my appointment was rescheduled I would get calls asking if I was going to show up to previously scheduled appointments. (I gave plenty of advanced warning when I rescheduled, usually at least 24 hours). This is the absolute WORST customer service I have ever experienced in my life. They don't even have basic phone skills down (holds without asking, no introductions, hung up on, etc.) Now it appears that 1.5 weeks past my initial appointment the car has been sold and I doubt they will contact me to cancel the upcoming appointment I have despite my direct instructions to do so if the car was no longer available. This type of behavior does not inspire confidence and is not the sort of business that I would make ANY purchase from, let alone a large, several thousand dollar purchase. I have owned many Toyota's and have no problem with the brand itself, but would recommend buying form pretty much any other dealer. More

Horrible Service We went in the dealership and paid cash for A new Toyota Tacoma and purchased upgrades. We were told the truck would be ready in two days. It took a We went in the dealership and paid cash for A new Toyota Tacoma and purchased upgrades. We were told the truck would be ready in two days. It took a week. The person at the dealership who attempted to explain the features upon delivery didn't even have a clear understanding of the features on the vehicle. We will never use this dealership again, and regret that we did this time. More