Toyota of Dallas

Greetings, I would like to extend my sincere gratitude for the exceptional service and professionalism displayed during my recent visit. Although the complimentary oil change was a welcome surprise, it wa for the exceptional service and professionalism displayed during my recent visit. Although the complimentary oil change was a welcome surprise, it was the overall service that truly won me over and has made your establishment my go-to for all my vehicle servicing needs. More

1. Professional and courteous. 2. Kept me informed throughout my service. 3. Definitely will use again. throughout my service. 3. Definitely will use again. More

Great service experience would recommend the Toyota dealership for service. The staff was very nice and professional. dealership for service. The staff was very nice and professional. More

Convenient,cleaned,employees nicely, friendly and listening,explain what you need ,very professional,excellent everything listening,explain what you need ,very professional,excellent everything More

Alec was professional and knowledgeable! The check out was fast and painless. All work was done to my satisfaction and will be back whenever the need arises. The check out was fast and painless. All work was done to my satisfaction and will be back whenever the need arises. More

Service representative was very professional. Repair work was done on-time. Overall I am pleased. Repair work was done on-time. Overall I am pleased. More

Called to ask about a few vehicles on their website and what the out-the-door price would be. The woman on the phone said the price is always the online price plus an additional $1,995 charged to clean and what the out-the-door price would be. The woman on the phone said the price is always the online price plus an additional $1,995 charged to clean and get the car ready to be sold, but they can "usually take that off." I said fine, send me the OTD price on a few specific vehicles based on the internet price without that fee and that I would be calling her in a few days after comparing those with others I was looking at. She agreed, but the next day I was hammered with calls from other people at the dealership asking to "confirm your VIP appointment." I finally got the OTD price on one after asking again multiple times. The guy who finally understood when I told him I was swamped with work sent me a picture of an OTD price and then after a number of additional texts, asked what he could do to get my business *today.* I told him that being pushy was the easiest way not to get my business at all. He then started blowing up my phone with texts to tell me how wrong I was and that he was a SALES MANAGER not just some lowly salesman. Don't expect to get treated well here. They are clearly like all the other Berkshire dealerships. Go to a family owned or closely held dealership instead. I did finally call and talk to the actual general sales manager and provided feedback. He agreed to "take me out of the system" so that no one could call me anymore and then asked me to contact him directly if I needed anything. A nice gesture, but I'm definitely not going to be buying a car at that dealership. I would gladly spend $10,000 more somewhere else after that experience. The new GSM has only been on the job a few days, so hopefully he can fix the dealership. More

DO NOT under any circumstances deal with this company. They have shady and unlawful business practices with zero accountably . Rosa was my salesperson. Rosa told me the warranty I was buying and the speci They have shady and unlawful business practices with zero accountably . Rosa was my salesperson. Rosa told me the warranty I was buying and the specifics of the warranty when I was buying the car . So I brought the car and promised warranty that in words "covers everything expect the battery for three years or 36,000 more miles" for 3,000$. Turns out the warranty I was actually sold doesn't cover what I promised, it doesn't cover anything. Even when was signing the paperwork she assured me that the warranty covered everything and I would be good. 6 months later the 2020 car with 60,000 miles has engine issues and wont turn on . I found out I was not sold the warranty I was promised . I have no idea why they would do this me. Now I don't have a running car, car payments and a bogus warranty. I just put down 4,000$ 6 months ago when I brought the car . I would have paid whatever price to get the proper coverage. They could have sold me what they promised. I would never buy a car without engine coverage. I have no idea why I was lied to and tricked. Just pure greed and deceitful practices . I was specifically told I would be sold something I was not . I have all of Rosa's promises in writing through texts when I was in sales buying process.They refuse to do anything to help me or take any accountability. This a cruel and despicable way to customers. They have no human decency. Im a school teacher who works hard to save every penny. No one deserves to be treated this way . I will be taking them to court and suing . As well as reaching out to the local news stations and filing complaints. If anyone is thinking about buying from them please don't More

I purchased my vehicle in January and still do NOT have my registration papers or license plate. I am on my second temp tags and they expire in 4 days without anyone from the dealership contacting me back. my registration papers or license plate. I am on my second temp tags and they expire in 4 days without anyone from the dealership contacting me back. The reason you ask? They sold this vehicle to me without a title after lying saying they had one. This isn’t all. In my paperwork they wrote to owe me a second key that I had to harass them for 1.5 months. The manager told me while I was asking where it was that he didn’t have to give it to me that he had a month to get it to me and after that it was null and void. Who would want to do business with a place like this?? RUN!!!! More

Price tease with Alejandra and Shelby. The posted price is nowhere close to the real price. They raised the online price by $1000 within 4 hours after initial contact. There is at least The posted price is nowhere close to the real price. They raised the online price by $1000 within 4 hours after initial contact. There is at least $2000 of additional dealer add-ons. Made offer at original price + full add-ons + TTL, and was rejected as $6000 under market. That's a pretty big delta. More