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Toyota of Dallas
Dallas, TX
906 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 906 reviews
April 25, 2017
Bobby Busby was great. Finance person not so good. The whole process took too long. The salespeople were good but they kept pushing finance with them even though I did not want nor need it. The whole process took too long. The salespeople were good but they kept pushing finance with them even though I did not want nor need it. More
by L and R
Employees Worked With
Bobby Busby
April 23, 2017
Excellent Experience I custom ordered my car and the gentleman that helped me was amazing! My vehicle came early and they worked to have it ready quickly. Great experience I custom ordered my car and the gentleman that helped me was amazing! My vehicle came early and they worked to have it ready quickly. Great experience!!! More
by Sasha
Employees Worked With
Hardy Tadlock
April 22, 2017
Great professionalism The sales representative - Joey Ventura showed great professionalism while helping us buy a new car of our choice. Our overall purchase experience was The sales representative - Joey Ventura showed great professionalism while helping us buy a new car of our choice. Our overall purchase experience was great but for the disappointment at the final step of signing the formal purchase agreement with finance where I found there was an additional charge of $799 for default options that was not part of the original purchase deal that I had agreed to. The finance manager - Harold Hunter was able to bring that additional charge down to $500 when I expressed my concern. But I wish the dealership management had agreed to exclude this additional charge completely as it should’ve been included in the originally settled purchase deal for the car. I believe this extra charge (that’s not part of original purchase deal) for default options on the car (not sought by customers) is the dealership management practice. Joey and Harold however were gracious throughout the process and therefore I’ve given full rating to Joey for the purchase experience. More
by Ajit
Employees Worked With
Joey Ventura Jr
April 17, 2017
Sarah mann has no business in customer service! It took her 5.5 months to get a referral check out for $150 then I was accused of not having a referral. They lost 4 customers because of her nastines It took her 5.5 months to get a referral check out for $150 then I was accused of not having a referral. They lost 4 customers because of her nastiness on the phone and in emails. She is very immature and the entire story surrounding the referral check is every shady! I think something illegal is going on down there or they are simply not wanting to pay out on their referrals. I had to complain to corporate to get anything down then got chewed by Sarah Mann for doing so! She's a nasty woman who I wouldn't let give customer service to a piece of dust! More
by rswjrcr
Employees Worked With
Sarah Mann
April 16, 2017
EXTREMELY LONG WAIT FOR THE PAPERWORK TO BE PROCESSED The sales person was pleasant and professional. THE NEGOTIATION PROCESS WAS ABOUT AVERAGE LENGTH AND RELATIVELY PAINLESS. but...AFTER THE DEAL WAS CON The sales person was pleasant and professional. THE NEGOTIATION PROCESS WAS ABOUT AVERAGE LENGTH AND RELATIVELY PAINLESS. but...AFTER THE DEAL WAS CONCLUDED [SHAKING OF HANDS, ETC.] I WAS SAT DOWN IN A CROWDED, NOISY ROOM WITH MANY OTHER UNHAPPY CUSTOMERS WHILE WE WAITED AT LEAST 90 MINUTES FOR THE 'FINAL PAPERWORK' TO BE COMPLETED. [THIS WAS A CASH DEAL WITH NO TRADE-IN!] MY COMPLAINTS ABOUT HOW LONG THIS PART OF THE PROCESS WAS TAKING WERE ANSWERED BY; "IT IS A SATURDAY AND WE ARE ALWAYS BUSY THEN". The paperwork person was also quite pleasant and professional -once we got to see him! More
by Betty Irene Lavallee
Employees Worked With
Waseem, Favian
April 12, 2017
Awesome Toyota of Dallas is the real deal! Service is amazing! The open house for new customers was very informative I recommend to all new customers Toyota of Dallas is the real deal! Service is amazing! The open house for new customers was very informative I recommend to all new customers More
by New Tundra!
Employees Worked With
Sarah Mann
April 12, 2017
Bought two new cars Great salesman made my experience pleasant. He was friendly and hard working. made everything easy.. We bought 2 cars from him. My mom bought a new Great salesman made my experience pleasant. He was friendly and hard working. made everything easy.. We bought 2 cars from him. My mom bought a new toyota avalon. More
by kmclc111
Employees Worked With
Benjamin
April 10, 2017
Excellent Customer Service from Humberto Vasquez I was coming just to do service in my 2011 Highlander, and I spoke with Humberto about changing for a 2017, that works great for me. Humberto was ver I was coming just to do service in my 2011 Highlander, and I spoke with Humberto about changing for a 2017, that works great for me. Humberto was very concern about my family needs and also he has a very good customer service. I will refer my friends to Humberto to see if he can help them. Thank You Humberto. More
by Aldo Calvillo
Employees Worked With
Humberto Vasquez
April 04, 2017
Great experience Got a new 2017 Camry and it was a great experience. I would highly recommend them and Sam Moon was a fantastic salesperson. 5 of 7 perfect. Got a new 2017 Camry and it was a great experience. I would highly recommend them and Sam Moon was a fantastic salesperson. 5 of 7 perfect. More
by Ferrier13
Employees Worked With
Samuel Moon
April 01, 2017
I got a Shiny new car I had a great experience buying my new car at Toyota of Dallas. The sales rep Amber took good care of us while at the dealership and helped to make a I had a great experience buying my new car at Toyota of Dallas. The sales rep Amber took good care of us while at the dealership and helped to make a great decision. Got the opportunity to ring the giant gong!! More
by Sandeep
Employees Worked With
Amber Johnson
