Toyota of Dallas

Toyota of Dallas responded

Thank you for bringing this to our attention. We’re sorry to hear about your recent experience and the issues with service and pricing. This is not the level of service we aim to provide. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Vianney will work with you to address your concerns and ensure a resolution. We appreciate your feedback and hope to have the opportunity to make things right.

Toyota of Dallas responded

Thank you so much for your kind words! We're thrilled to hear that you consider us the best in the Dallas Fort Worth metroplex. It’s fantastic to know that you trust us with all your vehicles and are pleased with our service and technicians. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to continuing to provide you with exceptional service!

Toyota of Dallas responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our maintenance service and that our team was dedicated to your needs. If you ever need anything else, don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!

Toyota of Dallas responded

Thank you for sharing your experience. We apologize for the delays and inconvenience you faced during the process. We understand how frustrating this situation must have been. Please contact Vianney Pedroza, our Customer Relations Manager, at VPedroza@vtaig.com to discuss your concerns in detail. We appreciate your feedback and the opportunity to address and resolve these issues. Your satisfaction is important to us.

bthig1507 responded

Thanks, but no thanks. It’s a little too late. As I stated in the review, the damage has been done. I stand by my review. It was sincerely a platform to warn others if they so choose to do business there. Thanks to Kim. She was awesome. Definitely deserves a raise. The rest of the employees were worthless in my situation.

Toyota of Dallas responded

Thank you for the wonderful review! We're thrilled to hear that you consistently experience timely, efficient, and courteous service with us. It's great to know that our clean facility and VIP treatment make a positive impact on your visits. We look forward to continuing to provide you with excellent service in the future!

Toyota of Dallas responded

We’re sorry to hear about your experience and the concerns you've raised. We strive to provide helpful and friendly service and are disappointed to learn that we fell short in your case. To address your issues and work towards a resolution, please contact Vianney Pedroza, our Customer Relations Manager, at VPedroza@vtaig.com. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.

Toyota of Dallas responded

Thank you for your review! We’re glad to hear that you had a positive experience with our fast, easy, and friendly customer service. We look forward to serving you again in the future!

Toyota of Dallas responded

We're sorry to hear about your experience with the unexpected labor fee on your recent oil change. We understand that unexpected charges can be frustrating, and we aim to be as transparent as possible with our pricing. To address this issue and ensure you have a clear understanding of all charges, we encourage you to reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Vianney will be able to review your service visit, explain the charges in detail, and work with you to resolve any concerns. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.