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Toyota of Dallas
Dallas, TX
889 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 889 reviews
September 19, 2019
Excellent Ivan Funes did a great job on helping me to get the truck that I wanted. He was really friendly and attentive to what I wanted . Ivan Funes did a great job on helping me to get the truck that I wanted. He was really friendly and attentive to what I wanted . More
by Jose Amaya
Employees Worked With
Ivan Funes
September 11, 2019
Service department excess upselling I bought a toyota Highlander at Dallas toyota in 2017 with Toyota autocare and service contract. We brought the car in for routine 25,000 mile servic I bought a toyota Highlander at Dallas toyota in 2017 with Toyota autocare and service contract. We brought the car in for routine 25,000 mile service and the service advisor told my wife there was additional recommended service they strongly recommend. According to the service booklet, with our prepaid plan the service should have been either 0 or $39 dollars. My wife was busy at work and reluctantly agreed to 'necessary service" and we were presented a bill for $475 dollars. Items we were billed for included fuel injector care (not recommended until 30,000 miles), brake fluid exchange (not mentioned as being necessary through 50k miles) and battery cable connection cleaning and sealant (THIS LAST ITEM WAS ACTUALLY NEVER DONE AND WE WERE STILL BILLED FOR THE SERVICE). When I complained to the service advisor that these services were either too early or not even recommended and that the battery cable work never occurred, he offered me $100 off, period. The Finance department who sold me the two warranties would not intervene. We have a Toyota Corrolla and have also had the same predatory type up-selling recommendations for this car as well and have taken the car to an independent mechanic. I have cancelled our service contracts with Toyota because the Dallas Toyota store will find a way to charge you for service not covered by your contract. I recommend an independent mechanic instead of this location at all costs. More
by Denton Watumull
Employees Worked With
Robert Garcia
September 10, 2019
Very happy with the service received from Toyota of Dallas Last weekend I bought a Toyota used car. I was very delighted with the service given. I was able to get the new car, exchange my old one, do the docum Last weekend I bought a Toyota used car. I was very delighted with the service given. I was able to get the new car, exchange my old one, do the documentation all within few hours. More
by Don
Employees Worked With
Christian Pena
September 10, 2019
Love my new 4Runner!! My new 4Runner is amazing and so was the courtesy and professionalism of the Toyota of Dallas staff. What a pleasant purchase experience. I highly rec My new 4Runner is amazing and so was the courtesy and professionalism of the Toyota of Dallas staff. What a pleasant purchase experience. I highly recommend purchasing a vehicle there. More
by Susan N
Employees Worked With
Scott Bolin, Lance,
September 07, 2019
Great, easy experience From beginning to end the process was easy. I called and let Darren know exactly what I wanted, I immediately got a call from Scott Bolin to assist me From beginning to end the process was easy. I called and let Darren know exactly what I wanted, I immediately got a call from Scott Bolin to assist me in my purchasing process. Scott had already located the truck I was looking for. After he located the truck he kept me update on the process and when I walked in to purchase he had everything ready to go. I look forward to dealing with Toyota of Dallas in the future. More
by Kevin68
Employees Worked With
Scott bolin
September 04, 2019
Great customer service Ricardo Guajardo is a excellent person , he dedicated many hours to us and explain everything. Thank so much for you time and dedication. I will refer Ricardo Guajardo is a excellent person , he dedicated many hours to us and explain everything. Thank so much for you time and dedication. I will refer you !! More
by Zahi
Employees Worked With
Ricardo Guajardo
September 04, 2019
Amazing Customer Experience! Had the opportunity to work with Victor for the purchase of a new/used car. I was very indecisive and had a difficult time trying to determine if I wa Had the opportunity to work with Victor for the purchase of a new/used car. I was very indecisive and had a difficult time trying to determine if I wanted to go with a used or new car. Victor took the time to break down the pros and cons . After taking a look at the new 2019 Camry, it just made since to get it. Especially with the $2k cash incentive being offered by Toyota. Paco (Finance Manager) made the paperwork process very enjoyable. He made me fully aware of the additional incentives and the Warranty packages included. I faced a few challenges that delayed the process in which turned into a total of 7 hour process. Having nuts, chips, snacks or somethig would have been a nice. I will definitely recommend Toyota of Dallas to my family and friends! More
by Rob A.
Employees Worked With
Paco Garcia, Victor Sandy
September 02, 2019
Great Experience Great selection and service, personnel very knowledgeable about all products and I would recommend this dealership to everyone! This is my fifth vehic Great selection and service, personnel very knowledgeable about all products and I would recommend this dealership to everyone! This is my fifth vehicle bought at this location. More
by Jim
Employees Worked With
Hardy Tadlock
August 31, 2019
Good customer service excellent customer service I think I would recommend Toyota to anyone.The attention and kindness that sellers have I think is very good, so Toyota is excellent customer service I think I would recommend Toyota to anyone.The attention and kindness that sellers have I think is very good, so Toyota is the best car. The only thing is the financing, I bought them many cars and the interest was very high. More
by Franco
Employees Worked With
Chris King, India Estrella , Chris King
August 25, 2019
Great Customer Service From the moment we entered, Ricardo Guajardo was extremely attentive and helpful. He made sure we got exactly what we wanted with a great price! From the moment we entered, Ricardo Guajardo was extremely attentive and helpful. He made sure we got exactly what we wanted with a great price! More
by Alber_m
Employees Worked With
Ricardo Guajardo
