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Toyota of Dallas

Dallas, TX

4.0
900 Reviews

2610 Forest Ln

Dallas, TX

75234

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Showing 900 reviews

October 28, 2024

I’m posting to share our negative experience in dealing with Toyota of Dallas. We had not purchased a new car in almost 20 years. We finally made the decision and were so excited to buy our next dream car More

by LRodas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jaqueline
Oct 30, 2024 -

Toyota of Dallas responded

We are truly sorry to hear about your negative experience with us. It's disheartening to know that we did not meet your expectations, especially during such an important time for you. We take your feedback seriously and would like to resolve this matter as soon as possible. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. She will assist you in addressing your concerns and hopefully work towards a resolution that you find satisfactory. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

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October 26, 2024

Doug was excellent to work with. He explained everything and didn’t pressure me into something I didn’t want but let me know why and when I should have the work done. Will ask for Do More

by kaa75001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howard
Oct 29, 2024 -

Toyota of Dallas responded

Thank you for your positive feedback! We’re thrilled to hear that Doug provided you with excellent service and clear explanations without any pressure. Our goal is to ensure our customers feel informed and comfortable with their decisions. We look forward to welcoming you back and will make sure Doug is available to assist you again. If you have any questions in the meantime, feel free to reach out!

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October 23, 2024

Horrible service from start to finish. Was told incorrect information and wasted 20 minutes before anyone thought to check me in. Was not told that credit card would incur an additional More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was not told name
Oct 28, 2024 -

Toyota of Dallas responded

We sincerely apologize for your experience and the inconvenience caused. It’s disappointing to hear that you received incorrect information and faced delays during your visit. We strive for transparency and efficient service. If you'd like to discuss further, please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Your feedback is invaluable in helping us enhance our service.

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October 20, 2024

Greg was a big help! Very knowledgeable and he helped with my tires. Great experience! More

by komp247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg and Zahiid
Oct 23, 2024 -

Toyota of Dallas responded

Thank you for your positive feedback! We're delighted to hear that Greg provided you with excellent service and support regarding your tires. Our team strives to be knowledgeable and helpful, and it’s great to know we made your experience a great one. If you need further assistance or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

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October 14, 2024

I had a great experience servicing my car at Toyota Of Dallas, Forest lane. The staff was friendly and efficient, ensuring my car was ready on time. The service team explained everything clearly and answe More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howard
Oct 15, 2024 -

Toyota of Dallas responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Our team takes pride in providing friendly and efficient service, and we’re glad they could meet your needs and keep you informed throughout the process. Your satisfaction is our priority, and we look forward to serving you again in the future!

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October 14, 2024

Joe Delapa did a great job of taking care of my oil/filter change on my 2014 Camry. Service was completed ahead of schedule. He explained the 3% credit card fee charge, but the dealership should More

by toy972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Delapa
Oct 15, 2024 -

Toyota of Dallas responded

Thank you for your review, and we're glad to hear that Joe provided you with excellent service. We appreciate you choosing us for your oil/filter change. We apologize for any confusion regarding the credit card fee. We'll take your feedback into consideration and ensure that the fee is clearly displayed in the future. Thank you again for your business.

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October 11, 2024

Good efficient and reliable service,they been able to do the service in my truck thanks a lot More

by Joseose61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew flores
Oct 14, 2024 -

Toyota of Dallas responded

Thank you for your positive feedback! We're glad to hear that you received efficient and reliable service for your truck. We appreciate your trust in us and look forward to assisting you again in the future!

October 02, 2024

Gary Davidson is the reason I go to Toyota of Dallas. He completely makes me at ease every time. He makes it so simple to keep my car in top condition since I bought the car. I know I have an honest quot More

by Roxanne Pizzetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Davidson
Oct 03, 2024 -

Toyota of Dallas responded

Thank you for your fantastic review! We're so glad to hear that Gary has consistently made your experiences so positive. It's wonderful to know you feel at ease and trust the service provided by our team. We truly appreciate your recommendation and look forward to continuing to keep your car in top condition. Thank you for being a valued customer!

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September 29, 2024

Joe Delapa did a wonderful Joe taking care of my Tocoma’s needed repairs this pasted six days. Good Job Joe! More

by Lee Davidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Delapa
Sep 30, 2024 -

Toyota of Dallas responded

Thank you for your kind words! We’re thrilled to hear that Joe provided excellent service for your Tacoma’s repairs. We’ll be sure to pass along your compliments to him. If you need anything else, don’t hesitate to reach out!

September 26, 2024

The personnel are a five rating the dealership a 3 rating. The cars are to expensive and now they want to charge 3% for using a credit card. Inexcusable greed. More

by Robert.w.rumble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Delapa
Sep 27, 2024 -

Toyota of Dallas responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our personnel, but we’re sorry to learn that you found our pricing and credit card surcharge unsatisfactory. We strive to offer competitive pricing while maintaining quality service, and your concerns about the credit card fee are important to us. We appreciate your insights and will take them into consideration as we continue to improve our services. If you would like to discuss this further, please feel free to reach out. Thank you for your input!

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