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Toyota of Dallas
Dallas, TX
889 Reviews
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Showing 889 reviews
July 09, 2020
BIGGEST SCAM EVER RUN as far as you can from Toyota of Dallas!!! They will SCAM you and feel no remorse. If I could give this establishment zero stars, I absolutely RUN as far as you can from Toyota of Dallas!!! They will SCAM you and feel no remorse. If I could give this establishment zero stars, I absolutely would. I previously had a lease with Toyota of Plano (even prior to them moving over to the new location) and was well taken care of by them. Come March, I had been receiving offer letters from Toyota of Plano to trade-in my lease early to either lease or purchase a new vehicle. When the pandemic hit, I started researching which dealership had a RAV4 with the specs I was looking for. Unfortunately, Toyota of Plano didn't carry anything close to what I was needing at that time, but Toyota of Dallas did. I reached out online requesting info re: the vehicle I was interested in. Enter Jose Morales, the absolute worst car salesman I think anyone could possibly deal with in the history of car salesmen. I communicated the purchasing terms I was comfortable with. I made it clear that I had a great lease payment on my prior RAV4 and that I was not looking to go much higher - I stated what I was able to offer in terms of money down, how many months of financing, and the price I wanted to pay. He said, "Sounds like a deal let me know when you are ready to come in." I stressed that if they were not able to make these terms work to please not waste my time coming in at the start of a pandemic - Dan Stewart, the manager, assured me they were not. The quotes I initially received from Jose were WILDLY higher than the terms we had discussed for purchasing. $200-300/month higher. I became angry and stated I had made clear what I was willing to spend under what terms, and that what he was presenting me looked nothing like that. He sent out another man to continue to try to haggle with me. Then, they began talking about leasing a vehicle rather than purchasing, which made me even more angry as I made it clear I was looking to purchase. Even the lease quotes they presented weren't close to the original numbers we discussed. I stood up, and quite bluntly I yelled at this guy to let Jose Morales know he wasted my time which I SPECIFICALLY asked him not to do. I angrily returned to my car and was ready to go, but Perry Willis was able to convince me to lease vs. purchase, and he got payments down. Throughout the entire experience that evening, I made it VERY clear that I was there to TRADE-IN my old RAV4 lease (which had 5 payments remaining) for the new RAV4. I asked several times how that would work with ending the lease with Toyota of Plano, covering the remaining payments, etc. and both Perry and Jose assured me that would be taken care of. We discussed the notices I had been receiving from Toyota of Plano regarding trade-in options and offers when negotiating my lease payments, and I made it clear I was wanting to honor what Toyota of Plano had offered for a TRADE-IN. Why would I walk into a Toyota dealership with an old lease, think to myself, "Let me start a new lease and pay for BOTH cars for the next five months!" I fully expected that this was a TRADE-IN. So I will say shame on me for being an idiot myself - by the time I went to sign papers for the new lease with finance, I had been there nearly 4 hours and was ready to get out. I signed everything, and that was that. A couple of months later, I received a billing statement from Toyota Financial for my end-of-lease, charging me for some front-end for the five remaining lease payments on the old RAV4. I was floored that I was receiving a bill for payments that I had understood Toyota of Dallas would cover. I spent the entire month of June calling Toyota of Dallas and leaving messages with employees, leaving voicemails, and ONE time I was able to talk with Dan Stewart. I finally went in person to discuss the matter not once, but twice, this week. Long story not short, Dan Stewart and Jose Morales basically gave me a big, "F you," as I was not smart enough to check the paperwork re: trade-in. I stressed that Jose knew I was there to trade-in my vehicle and that he SCAMMED me by not processing and running the proper paperwork to do so. All he could do was look at the floor and state he could not remember. Just the day prior, Perry Willis remembered me, stated he thought I was trading-in and those payments should be covered, and when I asked whether Jose was trying to scam me or was just an idiot, he replied, "Probably just an idiot." BIGGEST SCAM of my life - downright SHADY business practice, and I would never take my business to them again. Jose Morales and Dan Stewart are the most disgusting human beings one could possibly deal with, and I don't know how they sleep at night knowing they straight up scammed someone out of nearly $2,000. Again, shame on me and this is a learning lesson, but what shameful and classless business practice. Drive the extra 30 minutes to Toyota of Plano, where they will take care of you. Side note: nobody in this business knows how to wear/properly wear a mask four months into a pandemic. More
by Julie
Employees Worked With
Dan Stewart, Jose Morales, Perry Willis
July 04, 2020
Im 100% satisfied with my purchase. Yenairy was so kind and professional. She deserves a raise:) Paco was amazing and Bruce was extremely kind. I feel extremely blessed and will recommend all my friends t and professional. She deserves a raise:) Paco was amazing and Bruce was extremely kind. I feel extremely blessed and will recommend all my friends to buy cars from Yenairy at Toyota of Dallas because of the class and incredible customer service we received! I could not have had a better experience. On point. Keep up the good work and God Bless you all for making my car buying experience top notch. More
by Cody.Crouch
Employees Worked With
Scott P. Garrett, Joel Petra, Cyril Joseph, Michael Ramirez, Chris Hernandez, Robert Garcia, Jordan Robison, Ben Issekssioui, Jason Johanesson, Keri Quevedo
July 03, 2020
My buying experience was less than pleasant. First, The salesman who invited me wasn’t there when I decided to come so I dealt with another one. I went alone, mistake #1, and ended up feeling pressured to salesman who invited me wasn’t there when I decided to come so I dealt with another one. I went alone, mistake #1, and ended up feeling pressured to make a decision faster than I was comfortable with by the new salesman. Mistake #2 was signing a document that said my deposit was non-refundable. The car overall was a bit overpriced but that generally happens when you buy from a dealer. Then the salesman wrapped a warranty into the price of the car and refused to lower the price of the car by the cost of the warranty when I said I didn’t want the warranty. When I picked up the car the next day the windshield had a star/rock chip in it. They did “repair it so it wouldn’t spread” but the star is still visible and in my line of site when driving. I actually had to go back and forth to them about 5 times to allow them to fix things that they had not finished doing before I took possession(I won’t do that again) but at least they did fix what they said they would. I bought the car in March(right before Covid-19 put us into shelter in place) It is now July, and the car is running okay. My mechanic said the car needs the transmission oil changed out because it is dirty... they should have changed it since the car is 13 years old. Also the auxiliary connection and usb connection are both not good- I have to wiggle the cord or pull it in and out until I get a connection ... they obviously did not check these out before selling car to me. Would I buy from this dealer again?... maybe. I believe they have good cars but just be sure to do your own research on whatever vehicle you are interested in buying and know it’s value for sure. More
by Be careful
Employees Worked With
Wassem and Michael
July 03, 2020
Very helpful salesman (Idris-?sp) and also the financial office. I live in Florida and purchased the car for my son but they made the whole process work smoothly. office. I live in Florida and purchased the car for my son but they made the whole process work smoothly. More
by docfinn1
Employees Worked With
Idris (?spelling)
July 03, 2020
Although the sales associate, Perry, was great and went above and beyond, the first manager I talked to, Adrian, was extremely rude and demeaning. 3 cars ago I stopped dealing with this dealership and had above and beyond, the first manager I talked to, Adrian, was extremely rude and demeaning. 3 cars ago I stopped dealing with this dealership and had hoped their culture had changed. It was NOT a good experience. I did buy a vehicle and am pleased with it. I will add that the finance manager was also very sweet and helpful. In addition, when I got home I saw that they had sent me an e-mail saying you get a huge big screen TV with a new vehicle purchase. This was never offered to me. More
by KidG
Employees Worked With
Adrian Terrell 0 stars; Perry Willis 4.5 Stars; Dan Stewart 0 Stars
July 02, 2020
We received amazing service at Toyota of Dallas, with Ali in particular. During our car hunt, we have gone to at least 7 dealerships and this is the one we chose to “earn our business” as they say. 100% happ in particular. During our car hunt, we have gone to at least 7 dealerships and this is the one we chose to “earn our business” as they say. 100% happy with my 4runner, the service, and the price. Thanks Toyota of Dallas! :) More
by Melissa B
Employees Worked With
Ali Mahdi
June 30, 2020
Best experience buying a car ever!!! Martin and his team made this the most pleasant buying experience. From start to finish Toyota Of Dallas and it’s employees are the best in the game. Will definitely be made this the most pleasant buying experience. From start to finish Toyota Of Dallas and it’s employees are the best in the game. Will definitely be buying all my cars from here going forward. Thanks again. More
by Bhern117
Employees Worked With
Martin Juarez and Brendan Opkarra
June 30, 2020
We live in Fort Worth but drive 1 hour away to buy our Toyota from Toyota of Dallas, because of Scott B. Scott makes sure you get exactly what you want for a great price. We have been buying from Scott fo Toyota from Toyota of Dallas, because of Scott B. Scott makes sure you get exactly what you want for a great price. We have been buying from Scott for around 30 years. More
by Grammy
Employees Worked With
Scott B.
June 28, 2020
Friendly, helpful, understanding, Good environment, good Friendly, helpful, understanding, Good environment, good finance help. fast help Associates were so helpful and understanding Place was clean Friendly, helpful, understanding, Good environment, good finance help. fast help Associates were so helpful and understanding Place was clean and taking care of customers keeping distance and making sure everyone was wearing mask More
by Yadys36
Employees Worked With
Manuel Arellano
June 23, 2020
Hardy Tadlock is FANTASTIC! This was my 6th purchase of a Toyota from Hardy. Great Customer Service. The whole New Car experience was perfect on my 2020 Highlander. Toyota from Hardy. Great Customer Service. The whole New Car experience was perfect on my 2020 Highlander. More
by Karen Snyder
Employees Worked With
Benjamin Okpara, Great. UNT
